SearsHomeServicesReviews 686

The tech couldn't even get the panel off to check the heat pump, it was thru home warrenty, he said it was from dog urine, I had a real certified tech from a real hvac company tell me it was the reverse switch in the heat pump, I felt sears was sent thru my warrenty so they were working for them not me and sears diagnosis wasn't covered on warranty go figure sears guys were late and very rude and lucky I didn't kick them off my property

Well my washer broke over a year ago, and they still can't fix it, everytime they come they order a new part and say that something else is broken... It's been a year of this, and still the replacement washer they promise is completely out of the conversation. I have to go to a laundromat and waste money even though I am a Sears customer. Over a year without a washing machine... I am ready to cry honestly idk what to do I honestly wish there was some legal action I could take.

I placed a service call regarding my dishwasher. The technician arrived, ran the diagnostic, told me the price, and recommended that I buy a new one. I thanked him, paid the fee. He then informs me that he fixes the dishwasher on the side, and could fix it for half the cost. I've contacted sears asking for the report I paid for and was denied it. I was told, the technician has the right to give or not to you. Do yourself a favor and do not call them.

When booking a repair for my Kenmore Pro range, I provided the make and complete model number of the appliance. I provided it again directly to the repair man when he phoned to confirm. He arrived, looked at the stove and told me they don't support that model.
The appointment never should have been booked for an appliance they don't service.
Besides wasting my time, they sent me a bill for the service call!
I refused to pay the bill and am waiting to see the resolution.

Worse service ever received they sent A&E repair all he did was look on his phone told me parts are unavailable. I asked about diagnostic charge he said he can't do service calls for nothing and left. I called Sears to complained first woman lied to me, said they would refund my money, when I found out the didn't, second person gave me an invalid email address to ask for a refund. Third man gave me corrected email address which was also invalid. Nothing ever refunded, no diagnostic test no satisfaction. This company is terrible.

I first contacted Sears on 12/31. The first technician visited 1/5. He ordered 5 parts. On 1/25, a different technician shows up to complete the job. He determines that all the wrong parts were ordered by the first tech. Now a new part needed to be ordered. And now this part is delayed, and we're going to miss the 2/9 appointment. The forced us to pay for labor / parts upfront or they were going to walk out the door and my file wouldn't be saved. Our fridge was down and we had no choice. Terrible, terrible place. Find someone else.

The initial guy showed up on December 4,2021 to repair our refrigerator and determined the fan is not working. He ordered the part, I paid for everything in advance that day. I received the part 10 days later and informed Sears Home Repair I had received the part. Appointment scheduled for Jan 3,2022 to install it. I took the day off work and waited and waited. They never showed. I called and ask why. I was told the part is on back order. I told them no, the part is in my hands right now. Another appointment scheduled for Jan 10,2022. I took the day off and I waited and waited and they never showed. I called and ask why and was told the part is on back order. I got angry and said NO ITS HERE what is wrong with you? Another appointment made for Jan 26,2022. I took off work and I waited and waited and they never showed. I call and ask why. This time they claim the repair man is sick. In the entire Albany New York Capitol Region they only have one repair man? I make another appointment for Feb 4,2022. It's is Feb 3rd today and at least they called and said their repair man isn't going to show up tomorrow because he's sick. It has been 2 months and I'm still waiting for the repair guy to show up. This is ludicrous. So unprofessional and uncaring.

Update: A guy finally did show up in March and said he couldn't fix my refrigerator because it requires 2 fan motors not one and I only had one. The other was on back order since December of last year. He left and literally ten seconds after he walked out the door I got a text saying I've been scheduled for a new appointment the very next week. Why would they do that if the part is on back order with no ship date. I called Sears and said forget the whole thing, I want my money back, tell me where to send back the part I did receive. I was told the parts department would contact me. They never called. Two weeks later I called again. Cancel this whole thing and arrange to return the part. "Oh, we will escalate this to priority. The parts department will call you very soon."
I called a local repair guy. Gave him my refrigerator model and told him what happened. He came out that day and not only quickly determine my refrigerator does not need 2 fan motors but also determined there is nothing at all wrong with my refrigerator. Instead of walking into my house and just writing down the model number and leaving like the Sears guy did, this repair person actually pulled it away from the wall, took the back panel off, tested the temperature and several other things. What happened was I had pack the refrigerator with too much food and blocked the fan vent. So no air was getting from the freezer to the refrigerator. I just believed the Sears guy when he said the motor was bad.
So I wrote a letter to the President of Sears Home Service. Sent it certified return receipt. He never responded. The parts department never called back. It's May now and I doubt I'll ever see my money back. NEVER EVER do business with these thieves!

I purchased a refrigerator from Sears about 4 years ago. It started having problems recently. Frost build up on food in the freezer and sometimes big thaws. Then the refrigerator portion wasn't keeping properly cold. Scheduled a service person online which indicated the fee would be $109. The repair person arrived, looked at the fridge and said the thermostat needs to be replaced and it would cost $369. I was shocked. The whole fridge cost a little over $500. I indicated that that was a bit expensive. Then he proceeded to try to sell me some kind of service agreement for $54 a month. Over $600 a year for...? I told him I think I'll just buy another refrigerator. He, using a fear tactic during the pandemic, said "If you can find one". "Not everyone can work on these refrigerators". *He seemed to think I wasn't going to buy another one". I told him, "I've had this fridge for about 4 years and I just don't trust it, I'll get a new one". He did try to sell the $54/mo service again. When he was convinced I wasn't having the repair done - nor taking the bait on the repair service agreement... He added insult to injury! "Because you didn't accept the estimate there would be an added fee. So? Instead of the $109 I had anticipated paying? It cost $179 to have this experience! Vowed to never buy from Sears again. Promptly ordered a new fridge from another retailer. Cross your fingers for me. *On average refrigerators last 13 years.

My dishwasher went down they ordered the parts. Another guy came and how no idea how to get the progrmas or help or what to do. He told me to call the manufacturer even though I have no contract with them and its beyond their warranty. They also refused to give me anything in writing so I could go to Bosch. I want them to honor the contract to repair, buy it out or return all of my monthly payments as they have failed to honor their own contract. This is not the sears I knew and loved.

On 11/17/2021 a Sears home repair technician, Richard, came out to diagnose our 2017 Kenmore Elite refrigerator. He stated that our compressor was bad. It was covered under warranty, but we needed to pay for labor. After paying $500 plus and waiting 2 weeks, Richard came back out and replaced the compressor. He instructed us to wait 24 hours before putting food in it, so the freezer would be at freezing temp. The next day I opened the fridge, and it was not even working. So here we are, right before Christmas, and had to call Sears "home service" to come out again. 2 weeks later a technician by the name of Manny came to inspect. He said the problem now was our motherboard. Here we are spending another $300 plus for a new motherboard. Had to wait 2 weeks for Manny to comeback out to replace the motherboard, once it was delivered. Manny came and replaced the motherboard. He never plugged our fridge in or he would have seen there was no power going to our fridge now. So now I am really getting frustrated with the whole Sears "home repair" We are a family of 5 and can't be without a fridge, so we were forced to spend $3,600 on a new fridge because we well, need food in the house. So now we are $4,100 plus into this whole fridge mess. We made yet another phone call to Sears and on 1/4/2022, yes 2 months of this headache, Manny came back out. Our fridge had been moved to the garage since the initial service because I am a high-risk pregnancy and my husband is currently going through chemo and radiation, we can't get sick and aren't allowing repairmen or vendors in our house. Manny looks at our fridge and now tells me that the first technician, Richard, put in a bad compressor and that's what made the motherboard blow and the new one being put in with the bad compressor has completely fried our fridge. SO now with the cost of our fridge that Sears employees fried, service and "repair" cost, new fridge, we are out about $7,000 plus. Why Manny didn't catch this when diagnosing a motherboard issue, is beyond me. Both gentlemen were nice and as professional as can be but they both were completely unqualified and clearly not trained. This is a Sears fault. Manny said he had put in for the refund department to contact my husband and canceled our service, so we weren't charged a service fee. He also explained that he has never even met his boss, there is no location or office for the repair team. After 2 weeks of waiting, we never were contacted by the refund department. I am on my 4th call to the *******663 number and I keep getting to somewhere not in the US, they are reading off a script and zero help. I ask to be transferred to a manager or stateside and they say they can't do that. I am looking into attorneys to file in court to get our money paid back to us, since Sears is giving me the run around. Possibly a class action lawsuit after reading these comments. If anyone wants to be a part of that please message me. This is horrible to put a family through, especially during times like these and being sick. I am disgusted and appalled by the complete fraudulent business they are running.

Fridge went down. I'm off of work on Tuesdays and Thursdays. They had no open dates for a month for those two days. They must be short staffed on technicians. Now, I have to call a local repairman. Wasted my money on this service. I would not recommend this service.
Also the website is hard to use. It would not recognize my email address, even though I had just confirmed it two days prior, with a phone operator.
It's no wonder that sears went out of business.

Hard to review when they just don't show up. Appoint scheduled and confirmed. A sears service tech was to come to our home between 8 and Noon. Never showed. When I contacted Sears they claim the service persons truck broke down and he would not be able to come out that day. My question was why did I not receive a call, text or email. They had my numbers and email and had confirmed twice on both text and email the day before and the day of. So a call to cancel would have been easy for them. Very Disappointed, Bad Form, I won't be calling them again

Extremely limited technicians, good lip service offshore, worst schedules, worst follow-up. STAY AWAY!

Unprofessional. Called for a dryer repair on a dryer that was not heating. The technician did not turn off the gas. He manipulated (mixed some of the new part with some of the old broken part) a part that was brand new prior to replacing it in the machine. Dryer caught on fire after "repair". He tried to pass it off as not a big deal and that he would fix it despite several melted wires inside the machine. The disgusting lack of regard for safety was the worst part of the experience, but the customer support is almost as bad as nothing has been done thus far to rectify this situation.

Truly ZERO STARS!

Based on Sear's reputation (clearly a thing of the past!), I opted to have their home services come out to replace an old range hood with a new one. I was pre-charged $209.99 for the work and told installation would happen within the week. That was two weeks ago today!

Every time I try to call or chat, they tell me my phone number isn't in the system... yet it's on the receipt they emailed me! I did reach someone on the 20th who finally told me that she could see the receipt, but that they hadn't found anyone to do the work yet and to give them two more days. Still waiting...

When I called back today, once again they couldn't see my phone number on anything, and gave me an email to send the receipt to (supposedly) for a refund.

I am not holding out hope. This transaction has SCAM and FRAUD written all over it! Do yourself a HUGE favor and stay as far away from Sears Home "Services" as you can!

They charged me $722 to repair my refrigerator. Three months later, the refrigerator still does not work. The second and third tech verified the refrigerator is not repairable. They keep promising a credit in two weeks and I keep not getting the credit. If you use them, just know that they don't warranty their repairs. If the repair does not work, you're on your own. Don't waste your time or money, call someone else.

The technician(Charles) arrived for the appointment
But, sat in his truck in front of our house for 10 extra minutes. He said he was talking to his girlfriend about their dog who had cancer. While inside our home, he called someone on his cell phone and had them on speaker. Very unprofessional! Then he said the part that was ordered would be in on Monday and that he would call to let me know when he will come. Never heard a word from him again. So disappointing! Sears been in business a long time that's why we chose them to fix our wall oven. A complaint was filed. He basically waisted our time, seeing I left work early that day for this poor $#*! service.

Avoid Kenmore an LG refrigerators so you don't end up dealing with Sears repair (a&e is the company's real name). Although, LG is the real scam behind this Immortal business, I'm more disappointed at our own American system allowing these crooks, with the help of an American company (Sears/a&e) taking advantage of Americans in the USA!
My Kenmore Elite refrigerator is only 3 years old, and I must buy a new one. And I thought I bought an American product!

Had an appointment today dec 14th window 8 am 5 pm, no one showed up or called! So i called them they said the appointment moved and text would be here by 7:51 pm... so 6 pm up i call and they informed me the text cancelled my appointment and moved it to dec 30 between yep 8 am and 5 pm, without any phone call or explaination so again i called to find out why. They transferred me a dozen times just to be told they are closing and someone would call me back in the next 48 hours... they owe me $300 for a days pay that was lost! And they should have to pay for a new service guy to come out from a different company who is responsible and do the job that their own service guy could not even show up to do... is badge id number is *******