SearsHomeServicesReviews 686

Truly ZERO STARS!

Based on Sear's reputation (clearly a thing of the past!), I opted to have their home services come out to replace an old range hood with a new one. I was pre-charged $209.99 for the work and told installation would happen within the week. That was two weeks ago today!

Every time I try to call or chat, they tell me my phone number isn't in the system... yet it's on the receipt they emailed me! I did reach someone on the 20th who finally told me that she could see the receipt, but that they hadn't found anyone to do the work yet and to give them two more days. Still waiting...

When I called back today, once again they couldn't see my phone number on anything, and gave me an email to send the receipt to (supposedly) for a refund.

I am not holding out hope. This transaction has SCAM and FRAUD written all over it! Do yourself a HUGE favor and stay as far away from Sears Home "Services" as you can!

They charged me $722 to repair my refrigerator. Three months later, the refrigerator still does not work. The second and third tech verified the refrigerator is not repairable. They keep promising a credit in two weeks and I keep not getting the credit. If you use them, just know that they don't warranty their repairs. If the repair does not work, you're on your own. Don't waste your time or money, call someone else.

The technician(Charles) arrived for the appointment
But, sat in his truck in front of our house for 10 extra minutes. He said he was talking to his girlfriend about their dog who had cancer. While inside our home, he called someone on his cell phone and had them on speaker. Very unprofessional! Then he said the part that was ordered would be in on Monday and that he would call to let me know when he will come. Never heard a word from him again. So disappointing! Sears been in business a long time that's why we chose them to fix our wall oven. A complaint was filed. He basically waisted our time, seeing I left work early that day for this poor $#*! service.

Avoid Kenmore an LG refrigerators so you don't end up dealing with Sears repair (a&e is the company's real name). Although, LG is the real scam behind this Immortal business, I'm more disappointed at our own American system allowing these crooks, with the help of an American company (Sears/a&e) taking advantage of Americans in the USA!
My Kenmore Elite refrigerator is only 3 years old, and I must buy a new one. And I thought I bought an American product!

Had an appointment today dec 14th window 8 am 5 pm, no one showed up or called! So i called them they said the appointment moved and text would be here by 7:51 pm... so 6 pm up i call and they informed me the text cancelled my appointment and moved it to dec 30 between yep 8 am and 5 pm, without any phone call or explaination so again i called to find out why. They transferred me a dozen times just to be told they are closing and someone would call me back in the next 48 hours... they owe me $300 for a days pay that was lost! And they should have to pay for a new service guy to come out from a different company who is responsible and do the job that their own service guy could not even show up to do... is badge id number is *******

I purchased a washer dryer combo from Sears with a warranty. My dryer has a burnt smell so I call Sears warranty to address the issue. Sears warranty tells me I only have a warranty on my washer so they decieved me when I got my warranty. Sears now doesn't want to up hold our original agreement. I feel deception on Sears part for not telling me I only had a warranty on my washer only. Sears gave me the run around to address this issue I will nver purchase anything else from Sears. I see why Sears is a 2star organization.

Unbelievable. Close to a month and my dishwasher still is not repaired. They were quick to take my money, but my dishwasher still doesn't work. Once, I had an appointment from 8 a.m. to 12 pm. At 1:45 PM, they texted me to let me know they weren't going to make it and they rescheduled me for another 2 weeks out. They showed up two weeks later, pulled my dishwasher out and fiddled with it, said it was fixed and then left. It is very much not fixed. You can't get in touch with anybody, there's no real person that you can talk to at their company only call centers. I cannot understand why they are still in business.

I have been battling with Sears to get my fridge repaired since 11/21. I keep setting up appointments and they put on the appointment that I have the Sears Home Warranty WHICH I DO NOT! So they have to cancel the appointment and and set up a new one without the home warranty. Of course it's a later date. Finally I got to reschedule for today 10-2 and I was just informed at 11:55 that the tech called in sick so I have to reschedule. Now I have to wait, without a fridge, til Dec 16th. This is ridiculous!

Absolutely not responsible! They are a waste of time. They scheduled an appointment with us to repair a washer and dryer and missed the appointment twice. We were originally scheduled for repair between 1:00 and 5:00. The Technician, *******822, called at 7:30 am to ask if he could come earlier, we agreed. He said he would arrive shortly but never showed. He lied and said he had come and we knew better because there is a camera which showed him parked across the street and never coming to the door. When we called to explain that he had not come, he got angry and said, "maybe I won't come today". We called Sears and spoke to Ernest who supposedly escalated the issue and assured us that someone would be out between 1:00 and 5:00. No one came or called! Don't waste your time with Sears Home Services, they are a mess.

First - the use of people in 3rd world countries which speak poor english, cannot make a decision and have no authority is a waste of everyones time.
2nd - repair man knocked the tubing off my humidifier while doing a regular maintenance check, which caused the humidifier to dump gallons and gallons of water thru my walls (my furnace is on the 2nd floor) causing $25k in damages. Not only does their 3rd party insurance administrator not answer calls of emails Im gonna have to get a lawyer now and sue them

Our Kenmore frig was icing up, so the technician fixed the situation for $355, however it only lasted for 120 days just 30 days past the warranty of service before it started having problems again. They would NOT give any discount to get the same problem fixed a second time. My recommendation is SEARS retail went out of business for a reason, stay clear of this service business at ALL cost.

After waiting six weeks due to receiving ordered parts that arrived broken, the Sears Rep finally showed up today.
Our excitement was short-lived, as the service rep explained our washer is unfixable.
Before he arrived are washer was working poorly, but it was working. Now, it does not. Please see the pictures; the service rep left our washer in pieces. He did not have the common sense to return it to us; in the same manner, he found it.
I have to wait 48 hours to receive a refund for parts; they will keep the original $109 for the diagnose, and completely broke my washer.
To make matters worst, it is impossible to connect with a real person, as you only have the option to speak with the automated service.
I don't recommend anyone use Sears, save yourself the aggravation.

I will never use this service again. I scheduled a maintenance appointment for my washer. The tech came out and informed me that my washer needed a major repair based on my description of performance. At no point did he touch or turn on my washer. He advised that is was cheaper to replace or purchase a warranty, wait 2 months and then have Sears fix it. I paid for the service call with the tech via credit card. A month later I received a bill for the service. The bill only contained ways to pay and no way to directly talk with someone. They gave an email and mailing address to correspond. I sent two emails with copies of the receipt AND a physical copy through the mail and my account was still transferred to collections.

I WILL NEVER USE THIS SERVICE AGAIN! I paid $100 for a service call and the tech never touched my appliance.

"Whole home under warranty"… except that when you finally need to fix something, it's everything else that is not broken in the house that is covered. Not to mention that is nearly impossible to talk with someone in person. I was able to chat with someone, but he told me that for the repair i needed to call. They have several phone numbers, all with automated responses. To open a claim you must prepay a service fee/deductible, before you even know if it's something they will cover or not. In addition, you can only open a claim if you pay this, even if they have no providers available to do the service or any idea if it's to take weeks or months for the job to be done. Even with me declining the authorization to charge my credit card with this service fee, they still did it anyway (I happened to look my emails while on the phone with them). I urged the guy i talked to while canceling my warranty plan to listen to my conversation with Amanda to verify that i did NOT agree to the service. I do not recommend their services at all!

Sears visited my home and identified the issues with the dishwasher, wash and dryer. After receive the parts, they never contacted the repair company for the repairs. No answer to emails, phone calls and text messages. I had to break my maintenance contract with Sears after waiting months for the repairs and appliances were never fixed!

NEVER, NEVER USE THIS COMPANY! I had to use Sears Home Services because that's who my home warranty selected. Took 2 weeks to get a tech out to look at the dishwasher. He was nice, ordered the part I needed which came fairly quickly. Of course the follow up service was scheduled another 2 weeks out. Took off work for them to call and say sorry running behind and can't make it. Said he'd come the next day (tues) but I couldn't get off work so scheduled for Fri when I was off. Well no one showed up. Called and my appt was apparently scheduled for another 2 wks out not 3 days later like I was told by the tech. Finally comes out and he can't get the valve to turn to shut the water off to dishwasher so he could repair. Said I needed a plumber. Got a plumber on Mon and called Sears to set an appt. Well of course the tech had already set it but for 2.5 wks out. By the way didn't need a plumber, all he had to do was put a tad bit of muscle into it to turn the valve. A wasted service fee. So the day finally comes for the repair. Scheduled between 1 and 5. At 12:10 tech calls saying on way. Said I could leave work now and be there before 1. He said well let me make a call n call u back. He didn't return my calls. Checked the app for estimated time and now it's a new tech with estimated arrival time of 6:45. At 6:10 get a text from Sears saying sorry you weren't home. Even had a picture attached as to maybe prove they were there? I don't understand that bc the picture was of a washer inside a house? Plus I'd been there since 1! Called to see what was going on with them saying we escalated the ticket to have them come back out and they'd call me back. 30 mins later no call back. I get on online chat and oh sorry tech got behind and can't make it. He'll come tomorrow but couldn't tell me when but rest assured she'd send over my info and they'll contact me as soon as possible. So now I'm just supposed to last minute call into work and hope they get me scheduled for tomorrow. NEEDLESS to say 3 months later I still don't have a working dishwasher

Sears Home Services really stinks. The repair person came out, had to order parts and scheduled a 2nd appointment to install the parts and fix the Freezer on our Kenmore Fridge. Only one of the parts arrived. I was in contact with them daily trying to get the 2nd part before the scheduled appointment. No luck. Not only did they NOT tell me that he wouldn't come to install the one part the did arrive, they didn't tell me that when the 2nd part arrived that there weren't any appoinments available at any time to install the parts. So NOW I'm left with trying to get another entity to come out, pay a 2nd appointment fee to them to have them install the parts that Sears PROMISED they'd do. This is a horrible way to run a business. I have pages of texts with them and another page of the phone calls. I wouldn't recommend them to my worst enemy, let alone anyone I consider a friend.