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Sears is, as it has always been, a reliable store.
I always check Sears first as it might actually have the best options!
I never was disapointed at Sears, I found some of the best deals for clothing at that store. We usually get great service and everything is quite smooth.
This yr my Dad passed and my mom called to inform them of this mind you my Dad had his Sears card since I believe 1968 anyway moms calls the guy on other end says ok your card is canceled excuse me just because it never carry a balance let's just cancel then as my mom tried to explain that she just wanted his card canceled because she has one as well the guy says ok all done and hangs up. Now my mom's upset which understood so I get on phone to find that Sears credit cards are through citi bank bad from the word go. I give the operator all my dad's info the guy says that acct guess he's the one closed it I proceeded to tell him that he closed my mom's card acct as well he told that she had to reapply. I asked why was told that two Accts in same household wasn't allowed I call B. S so ask for supervisor he says he's out to lunch this was at 3pm. I say what have him call me. 4 days later I call back mind you I have full power of Attorney for estate supervisor tells me he can't talk to me regarding acct even after he's informed as to I was. As is it goes along he finely tells me that after the 45 mins plus I waited for him and the half hour or so getting him to understand what was happening. He tells that he can't do anything regarding my mom's card because it's been to long after 72 hrs it's irreversible now mad tell him had he called me back in reasonable time it could be fixed. I guarantee if money was owed they would hound her relentlessly. The next statement from him is tell her reapply good by and he hangs. I will never buy another item from Sears I've even canceled both Citibank and Sears card.
Sears was a catalog company which then decided to have brick and mortar stores. They could have been Amazon but were behind the times run by people stuck in their ways. Now most of the stores are shutting down.
I put a quote on layaway in store, I went to make my final payment but the employees could not find my item. I was then given a gift card for a refund and an associate reordered the item in the store for me. A week and a half later that item did not come, I called customer service and they said it was out of stock.
I really love Sears! They are a great and reliable brand. I feel like they always want to make sure we are happy with our product and they have a great guarantee as well. You can always return stuff if you aren't happy with it, no hassles whatsoever! That's a great brand
You'd think they'd understand that they have to adapt to the times or simply shut down. Their customer service sucks & their product selection is terrible. Bought a dishwasher and the customer service was bad. I'm not hoping the worst for them but it's sad to see the state they are in.
Good for appliances, prices usually comparable or better than elsewhere when on sale. Found some housewares there a few times too
Sears does have a lot of smoking hot deals, you just have to learn to use their ShopYourWay reward program.
I had a problem with the products I had ordered. I contacted customer service and gave me the best solution and very quickly. That I ordered from this store is very good quality and delivery is very fast
Sears is the best place to buy appliances. I love the Kenmore brand. I wish there were more stores around. I was so sorry to see the one in my town close but will travel to get what I like.
I ordered a smart controller from Sears for my electric hot water heater. I was notified that it shipped and supposedly it was delivered but it never arrived so I called Sears and the USPS. Of course they each blamed each other and neither would help me. The Sears service personnel on the phone were particularly rude and unhelpful. I needed the controller so I called Sears again to re-order it. Unfortunately the price had gone up almost 15% but Sears would not give me the same price I paid for the lost controller. I also reported this to my credit card to dispute the first charge but Sears challenged it so I've now paid twice for something I got once.
Sears is going down hill and prices are getting higher. Tool are the only value and that is because they are life time guarenteed
Sears - an old and quality brand - is fading fast. I expect they along with KMart will be just a memory within the next year.
Used to be better, but still reasonable prices, good warrenties and way better than target, wal mart or shopko and pennys...
Have had Craftsman tools all my life. Excellent quality and if you break it they replace it. They have honored this on all their Craftsman tool products.
I've shopped here for over 30 years and will surely miss this store. My husband has all his craftsman tools from sears. We bought most our domestic appliances here. Goof quality and mostly knowledgeable service.
I noticed that many items are marked up - another price sticker placed over initial price, no saving at all, even though 25% off close out sale. This is in Canada.
I've been able to find some great cheap stuff here at their discounts. The quality is great too! Without sales their stuff are a bit expensive though. You just got to know how to use it
I have never had a problem with Sears. Just bought an amazing tent from their site. Best price on line and fabulous. Shipped and delivered in 3 days.
