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I recently bought a riding lawnmower, half with cash and half with finance options from why not lease it/tempo. This was the worst decision ive made in my 40yrs on earth. The worst part is i was fooled by the sears rep into thinking this was a goo option. The salesman was deceptive and did not tell the whole truth about the leasing options. Sears you should be ashamed of yourselves and the people you employ. Funny thing is i wanted ti shop sears because i felt bad for them since theybare going out if business, guess i know why you are going out if business. You and the people you are employing should be ashamed of yourselves for taking money out the hard working middle class. My only hope is that you will be completely out of business in the next ten years so no more hard working people get screwed out of money by your unethical salesman
Wife bought me a pair of pants 32 days ago. Just found convenient time to run up to Sears to exchange for better size. I had my receipt, credit card all tags were still attached and pants were in perfect shape. The store had the same pants in stock.
The store "manager" said after 30 days they cannot refund or exchange ANYTHING even if defective, and proceeded to posture himself as the store's attorney, and presented his small print on receipt as a type of contract. I explained that I thought Sears policy was 90 days. Which it use to be. But the manager explained that Sears corporate had him locked out from executing the transaction, even if the exchange was logical.
Sears appears to be going out of business. Stock price use to be $200 - now $5 bucks! Consumer wisdom should prevail - I remember I purchased a defective TV from Wards, right before they went out of business, and I had to eat the loss.
Good bye, SEARS!
I can deal with untrained salespeople, but not with salespeople with a bad attitude. I asked if he could take $10.00 off the price of an air conditioner as compared to LOWE's. He laughed and told me to buy it at LOWE's. I did.
The only things I buy at Sears are from the Lands' End department. Other clothing is same as everywhere else. They don't have enough help throughout the store. That's a problem for me. Won't be shopping here during Christmas
I doubt if this company will be in business much longer. If you buy anything with a warranty, and Sears files bankruptcy, there is a question of whether they will even honor the warranty. The products I have purchased from Sears are junk.
Sears is the most affordable department store in the mall. They have amazing sales on women's clothing. I found so many cheap shirts, jeans, sweaters and coats on sale for an unbeatable price, and these items weren't even on clearance! This is the only department store in the mall I can go to and not spend an arm and a leg.
Sears sells extended warranties on their appliances and then when you need a repair somehow they weasel out of paying for it!
NEVER SHOP THERE
Want to thank Sears for the great customer service they provided for me great service and very prompt couldnt ask for anything more
I just came in to get new tires and they went through my car and found a million things wrong with it. It is a 12 year old car! The point is I never asked for them to review my car, just new tires. Heavy sales tactics. Stay away.
Do not buy appliances here they do not have a good service company. They missed appointment to repair refrigerator and tried to reschedule for 9 days later. Total time 2 weeks, unacceptable. I called local repair they were there next day. Said cheap parts from out of country fail all the time...
Before they closed down, Sears was the only place that would finance a lot of people. Rent-a-center attitudes are now dominating retail. When working at Sears, all the attitude was left, and a special sort of respect was understood. Shame they couldn't replicate that.
I have been a Sears shopper for over fifty-years, and have always been satisfied with their products! I just now replaced a refrigerator in my garage that I purchased back in 1981. From the day, we purchased it until the day we gave it away, it never needed servicing! Is that a great product or what? I live in Houston, and I was sad to see several Sears stores close. I now have to drive over thirty miles to the nearest store, or order on-line. The great news is that I ordered a new riding mower from sears on-line! They are, in my opinion, the greatest store on earth, with reliable products that you can trust.
I purchased a treadmill online, it was scheduled for delivery between the hours of 5pm & 7pm so I could be home to receive delivery, mind you this was confirmed by e-mail, and text message. I received a phone call that morning from the delivery guys saying they will be at my house btwn 1 & 3, I quickly told them I will not be home, this is not my scheduled delivery time, they said ok. I get a phone call at 2pm from delivery guys again saying they are at my house. I was beyond confused as to why they were there when I made it perfectly clear I wasn't home! My 14 yr old son was home, so I decided to let them deliver it while I was on facetime with him. 5 minutes later, they tell me they are missing parts and have to return the treadmill back to the warehouse. At this point I had had it, I called customer service and told them to cancel my order! I was hung up on, because the lady on the other end (who's accent was really thick) was not comprehending what was going on... So after numerous phone calls to the customer service, they canceled my order and said they will refund my my money within 7-10 business days. This is the worst company Ive had to deal with, customer service sucks!, unprofessional and cannot speak good English, I thought it was based in the US, wrong! Avoid Sears at all costs! And I better receive my money back at 10 bus days the latest!
Terrible customer service love to hang up on the customer. Lie about the warranty when you make your purchase they make it sound like if you keep having trouble w your appliances that they will give you a new one lie. They have taken my washer apart almost every year that I have had it since 2004 then tell me it has to be serviced at least 3 times in the same year. Right now I have a tub full of wet clothes and I'm told it will be over a week until they can send someone out. When I'm done with this they will be guaranteed to lose my business. Thank You for nothing.AW
Worst customer service! We bought a sears kenmore elite refrigerator because we were told it was a Whirlpool product. We also purchased the extended warranty plan. ONE YEAR LATER THIS ALMOST $3,000 REFRIGERATOR BROKE DOWN. IT HAS NOW BEEN ALMOST 3 MONTHS AND OUR REFRIGERATOR IS STILL BROKEN. Their service sucks, and guess what?! We found out that this appliance is actually an LG-- and the sales person knew we did NOT want an LG because they have such a bad history of repairs. So not only were we lied to by sales people, but we have spent an entire summer without a refrigerator in our kitchen. The best sears can do is say they are sorry. DO NOT BUY SEARS APPLIANCES.
I bought a fridge that is more than $4000. Stopped working in 3 years
Although I have warranty and home insurance from sears. Sears kept playing games refusing to fix or replace it
Bought a washer and dryer from them. They told me that they would deliver it after 5 on the day I had selected. Got a call at ten the day of the delivery telling me that they were thirty minutes away. I was at work, wouldn't be home by then. They told me that they would have to reschedule the delivery a week out. Finally got it delivered. A few months later the dryer breaks and I schedule a repair with the warranty that I bought. They wind up over scheduling the tech and telling me that I had to reschedule for the repair even though I took off half the day to be there for the delivery. They offered me $50 for laundry reimbursement, but it didn't even cover the laundry that we had to wash. They offered nothing for the time that I had missed at work. Still waiting to see if they actually show up for the rescheduled repair appointment.
When i contacted sers about it, they said would be glad to fix, would issue a refund immediately. After 4 follow up calls was finally told took 30- 90 days to process refunds. They want their money right away, but intend to hold on to it as long as possible. Stay away. Better deals elsewhere.
My continuing saga with Sears and their inability to provide service to their customers. I cancelled the order since I could not get anyone at Sears to help me with the delivery.
I submitting a complaint against Sears with the BBB. They never responded to them but I did get a call from "Sears Solutions" who first told me that they did not have the model of lawn mower I ordered available. When questioned why this was not told to me when purchased rep. Put me on hold and came back after a few minutes to tell me they in fact HAVE them in the warehouse, BUT they only deliver to my area on Wednesday. I told him today IS Wednesday and was the date I was "supposed" to get the mower. He told me it would be another week and when I told him no, he told me he would check and get a better delivery day and call me back. NEVER HAPPENED.
On Sunday I got an email from Sears that THEY are cancelling my order as item was not available and my "deposit" has been released. A check revealed my money was NOT returned.
Back on phones and after one chat and three calls I got nowhere. But was told it would be 5 to 7 days for a refund!. The one rep. Actually refused to let me speak with a supervisor saying I did not have a good enough reason to talk to one!
Is there ANYONE in customer service that actually is not in India?
I can not believe any company could be so incompetent as to give multiple stories as to why they can not do their jobs or provide service to customers. And then withhold your money.
As far as I can see, Sears employs nothing but liars, con artists and thieves that take your money, but have a hard time actually getting you what was purchased or a refund.
Ordered a riding lawn mower. I was not allowed to pick a delivery date and the date Sears put down was three weeks away. Way to long a wait.
I contacted Sears and after being transferred, put on hold, transferred, called back, and finally after four calls, I found someone that could change the delivery to a better date.
I got a message the next day CONFIRMING the new delivery date.
The next day I got another message saying they had to move the delivery date back a week!
Contacted customer service rep, who I could barely understand and was told, either you get the new date, or they could cancel the order and I would have to wait 7 to 10 days for my money back!
WHY... you had no problem TAKING my money. GIVE IT BACK so I can buy a lawnmower elsewhere.
Spoke with a manager, and again, same run around and same problem understanding them.
Are ALL customer service people in INDIA?
Manager gave me an email address for feedback to Sears. Of course still waiting for a response.
I have made numerous purchases at Sears and prior to this was satisfied with the service.
No longer!
Customer service is completely useless. It is apparent that Sears no longer values their customers and in fact is just waiting for the axe to fall.
Regardless of all their phony attempts at creating a positive image, they are continuing a downward spiral of negativity that will result in their extinction.
Sorry Sears, another customer lost!
May 24,2017, GE sent a Sear repair person to check out a malfunctioning water dispenser. He arrived, looked at our 15 year old fridge and said it is an insulation problem due to age and told us we needed to buy a new fridge and told us what Sears had on sale. He did not look inside the fridge nor did he look behind it or check the water lines or the filter. As we began to unload the fridge and freezer of contents, we found a box of frozen goods laying against a vent in the freezer. Once removed, the water dispenser began to work fine. We called Sears to dispute the charge due to an incompetent repair visit and were told Sears does not offer refunds. I tried calling Sears Corporate and was off shored to a customer associate every time. We will not use Sears again
