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Useful for items actually sold by Sears. However, if the product is sold by a 3rd party merchant, Sears doesn't have such a great grasp -- not the same feeling of security. I bought a $500+ product by accident once, and tried to have it cancelled a few hours after -- but there was no useful response at that time; I had to wait until delivery and refuse delivery, and then wait several days more before I could rest assured the return went through. This was a huge waste of resources! Shipping is not environmentally friendly at the best of times, and they forced the product to go both ways.
This is I order everything what I need at my home. Everything is there what you need. I order by online. I also pay COD too.
I order a bracelet for my mother in law. When I went to pick up the neck at the store it was completely different from what I order. The necklace they gave me was a substitute. Why would they allow me to buy something that was not in stock but give you something else that I didn't order.
We have always purchased our appliances through Sears, but our last 2 experiences have been less than satisfactory. A brand new refrigerator quit working within days and we had to wait 2 weeks to get a replacement. Now that one is making noise and I wonder how long it will continue working. This refringerator was close to $3,000, so it was not a cheap model. I quit going into the main store as it reeks of low end, low inventory items... and they are not maintained. So dirty!
So sad to see this one time all American, great store, is quickly disappearing. Besides closing stores, they have also started to sell there best selling brands like Craftsmanto rise capital. For so many years in the past when I would occasionally go there, there would be racks and racks overflowing and taking up too much floor space, with barely a customer in sight.
Why shop at sears when you can get some many better deals online even their website has products cheaper than in store, although their customer service support team is not very helpful when you call in to get assistance or product knowledge was transferred around 3 times til i could get to a parts dept just to tell them they dont use model numbers or item numbers from their online website.
They list things on their sites that they don't have available- haven't updated in ages. Play a game to make the item look like it was shipped after they take your money, then when you pursue it they give you a song and dance clearly untrue story about why the item didn't make it to you and say they'll refund your money. I don't have time for this BS. If you value your time and energy and ordering something and just getting it without a bunch of hassle, avoid online sears and their marketplace sellers.
Sears went out of their way to get a stroller online from a third party for my family. They gave us free expedited shipping as well.
The price and the quality is very good. I am thrilled at my new spring wardrobe. Great style. Great quality!
Sears fails to realize that most of their clothing items are ugly and outdated. They wonder why they are losing so much money. In order to attract young clients you need new young buyers who are stalking your shelves with newer items. Stop trying to sell mom jeans..
They advertise a price. Saying it's a great deal. I found a bracelet that was suppose to be 92 % off of 25,000. When I looked at the company who had the bracelet. It's for the advertise price that sears says is 10.99
Same as Kmart they don't ship or have available at the store and pick up are always too far from me. I don't get it don't they want to sell their products.
Bought a Kenmore refrigerator from Sears for our condo and it broke down in under two years. Right before it broke down we had ordered a refrigerator for our house. It arrived via delivery crew with dents all over the front and while moving our old fridge back into our house they scratched our stairs. Customer service is in India and completely incompetent. We asked for and received a refund.
People are rude service is bhorrible and they arent a clean store. I worked for them for years and theyre a company i think needs to discover how to help the world not destroy it
A little pricey but service on my warrantied equipment has been very good. Online support is usually quick and my authorized service tech is great and so is the Sears Hometown store mgr.
Sears marketplace had been really easy to deal with, on time, and we'll priced. Seriously I just moved and bought about 12 different items, some from Sears and some from their sellers and every single one was delivered on time or early. Really nice to get delivery email notices too. I don't know who says they get better deals at Walmart as that was not the case for me. I found better quality for similar prices at Sears and I got a pile of shop your way points that I used to get several other items free!
They sold me a refrigerator and it sucks! Piece of junk breaks in a short time! Had to throw all this food away!
I ordered many items online in Canada in early November. Received a few of the items in incorrect sizes/colours, realized it was due to inaccurate descriptions and photos on the website. Meh, kept them anyway since they were cheap & my daughter could wear them. But- I did receive a coat with a tear in it (straight out of the box) & 2 items of women's clothing that were just way to big to wear. No problem, I thought, tried to return. I brought the items clean, unworn, tags attached with all documents to store. Was told by an employee I should phone Sears myself and get a return authorization number(?). After 40 mins trying to figure on the phone with a 1800 # I was told to hand the items to an employee who gave me no receipts, paperwork or anything at all. She threw the clothes into a box on the floor behind the counter and walked away. I was wondering if I'd ever get my money back! That area of the store wa totally unattended & anybody could have reached over and stolen the items! Since I received no proof at all I had returned them I was concerned. Then it took over 10 weeks to get the money refunded and numerous tedious & repetitive phone calls to a overseas call centre. The workers there are polite but a step above useless as I think they have no authority to authorize anything. I have actually decided that after this and another problem last year I'm not ordering again. Other retailers have got the online figured out so Sears is just lame. Told lots of friends about this experience as well.
Very happy to have dealings with you. Very prompt in delivery. Thank you very much and Best of Luck for your future.
I bought a $10,000 heating and a/c system in January of 2016. A/C stopped working in August. Took Sears a very hot month to fix it. "No customer service at Sears" should be their motto.
