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Just like Kmart, this store is losing ground. They, too, are overpriced and don't seem to get that we are living in a damaged economy age and people are looking for the bargain. You're not likely to find it here. Perhaps they need a new CEO to bring this chain back to its feet before they disintegrate.
They do like to send out e-mails. Some of them do tell me I have $ off on an order. That is a nice surprise every day or two.
Bought 4 items from Sears Marketplace. I needed an espresso machine, treadmill, blender and matt for the treadmill. Since Sears offered free assembly and 7 day delivery of the treadmill I made the decision to go with them. It's been a nightmare ever since and their support is like Fort Knox. There is literally no way you can get around the low level, unimpowered phone staff. If you try calling their corp offices the operator must be trained to shoot you right back to the bottom of the hill.
The "espresso maker" i bought--was really just a base. Returning the item is not easy. Lots of steps--and Sears helps you with none of them. The vendor apparently thought she was dealing with someone purchasing from Amazon marketplace and I had to keep documenting where I came from, who I was and keep calling back to get my refund. Got my refund--$30 less than what I paid. It was like she didn't even have my original order. I contacted the vendor AGAIN. She tells me that she can't control the fact that Sears marks their product up so much (and mind you it was marked 50% off), so now I have to go BACK to Sears for the $30 difference. I go back to Sears. They tell me that they can't even talk to me unless i have the tracking number from the box I sent their Vendor.
Now let's talk about the treadmill with 7 day deliver and installation. It's been 19 days. The product is supposed to be delivered today. I call Sears Installation to find out how I arrange for the installation after the delivery. They tell me they don't have my order. They tell me I must pay for installation. I kill myself trying to get on the phone with a "floor manager" and he says "you'll have to take it up with the vendor"
This is INSANE. I an a C-level employee and quite adept dealing with vendors. I'm not doing that when I paid a company $2000 for products, have been run through the circus.
DO NOT USE THEIR MARKETPLACE. I read that they hired "rock stars" from Amazon. BULL$#*!. These guys would be lucky to be roadies. They have literally no central order control. They have no vendor control. They don't stand behind what they merchandise and I'm now going to Visa to issue a charge back. I've put at least 10 hours into trying to manage this order.
Use to be able to talk with some one on anything and they knew how to use it if it was tool or wood working. The sales staff can help you find something, but very little knowledge if any on the item or how to use.
We have purchased at Sears and have been pleased with the quick service and shipping updates provided.
No customer service is better customer when you are at Sears. I was looking for Bras and the lady whom was so called helping me made me feel horrible. I asked for a certain size and she told me that they did not have the size in the style I wanted she told me that I needed to go to the full figurfigured Womens sizes. I didn't know a 36 D was for full figured women. After feeling bad about asking for the size I needed I started to search myself. I found several but I kept thinking about how the Consultant didn't want to help me so I left and spent $200 at Victoria Secret.
Part of ordered received in 3 days. Bedding was cheap yet great quality.
The remainder received in 7 more days, customer support get me updated on status of order and items the whole time
Sears has good products and great sales and a very hard working sales staff.
On line easy format. Easy checkout. Sometimes good deals. Ships on time. Good variety of items.
I have always purchased the service protection plan for all the appliances I have purchased from Sears. ( Washer, Dryer, Refrigerator, dishwasher and oven) When my dishwasher started leaking I did not notice it at first, until it warped my hardwood. I called the service department the day after Thanksgiving. I was told Dec. 19th was the first available service date. When I suggested to the manager, (Miss Rena) that more repair people be hired if Sears could not handle the amount of broken appliances she hung up on me! Southwest Plaza Sears in Littleton, Colorado has lost a long time frequent appliance shopper forever!
I bought 2 mattresses several years ago and they collapsed. I got the run around when I tried get them replaced. Instead of the mattress warranty dept I got a person from the regulatory complaint dept. When she refused to contact me I contacted the mattress warranty dept and they never heard of her or that dept. Here is one of the last messages I received from her: "Ms. &&&&&& you stated the product was a Kmart item. Being that you purchased the original mattress at a Sears, the newly selected item number must be a Sears mattress not Kmart. I have been more than patient with your claim, please be advised this is being done as a onetime courtesy." She told me to find a mattress on the Sears website and that is where this mattress is listed. It was a Sealy mattress that had a 10 year warranty and had collapsed within the year so it was under warranty but she considered it a "courtesy".
Ema Campos
Regulatory Specialist, Regulatory Complaints
Sears Holdings Corporation
O: *******884
F: *******905
Seriously does anyone shop here anymore? This is an overpriced store of nothingness.
Love Sears just for the Craftsman tool section. It always comes through in a pinch on the weekend project. Hope they never go away. Thank you!
I love they have a wide selection of well everything! When you think of Sears you don't think "clothes" but you would be surprised of the selection they have I love it! I'm always buying my boots there. Yes, they sell shoes too! And I can't forget the point system I'm also a frequent shopper at (Kmart) which is associated with Sears and I'm always getting rewards points to use, doesn't everybody love free stuff!?
I ordered some craftsman tools on line and arranged for store pick up. I could not believe how easy it was to shop with Sears. I went to the store, received great customer service and the guys even loaded my new tools into my truck. I opened my tools as soon as I arrived home-I have been using the tools for a few days now-they have been great. I am happy to say- Great Customer service, great tools and easy place to shop-not just on line but in the store too.
Even though I never but anything else at Sears
I always return to them for lawn care, appliance, and especially tools
They are hard to. Best in those areas
What can I say. Sears has the best appliances on the planet as well as the best service. Sears stands behind any and all their products.
After I posted the review below, I also made a complaint to Better Business Bureau.
A Sears representative contacted me on Friday, October 18,2016. Today (October 21,2016), my credit card was reimbursed.
Thank you very much for your assistance
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Long story short; I bought 2 sleep sets online at Sears.ca. Both sets qualified for free delivery. First set went on sale right after I bought it. Sears failed to refund me the difference. I was charged a delivery fee for the second item. It appeared on the order summary AFTER I completed my purchase. Before I completed the transaction, the delivery fee was zero.
I spoke with 4 Sears customer service agents during one month period. At first I was told nothing can be done until I receive the items and the delivery charge is just a computer glitch. Then I was told that I must receive the credit card statement before anything can be done. After I had all of the above, I was told that I was supposed to pay the shipping fee. The agent did not even talk about the price adjustment for the first set.
The sets came in poor condition. One was dusty and had a dirt spot and a little hole. The second also had a little hole on a side. The producer of mattresses was not identified on the labels. They were shipped from King Koil.
I posted a review on the Sears website reflecting the QUALITY of the items. The review stayed there for a few days and was removed. Now one can find there just one review that gives this sets 5 stars.
In addition, Sears failed to provide anything that can be used can be used as receipts for warranty and returns.
Terrible return policy. They refused to accept a return on an item I purchased the day before.
Just replaced our twelve year old Kenmore Elite washer and drier with the new Kenmore Elite washer and drier (made by LG). Always get the service contract. Pays for itself many times over if, asi I did, you keep the appliance for many years.
The service on these units has been outstanding over the years. A pleasure to do business with.
Craftsman tools are superb quality and you can't beat that lifetime warranty. I haven't had to call on the warranty but twice in over twenty years but when I did... it was a breeze. No questions asked... just handed a new replacement.
