Sears

I bought a mattress from Sears. The price was good and I liked my salesperson. I bought the mattress over Labor Day weekend and the first delivery date was September 14th. I moved a number of things to make bringing the mattress in easier. They called approximately 2 hours before delivery time to say the truck broke down and even if they got it fixed there were 6 customers before me. We rescheduled for the following Wednesday, as Wednesday seemed to be the only delivery day, and I specifically requested morning delivery as I had a 4:00 pm appointment. Tuesday night they tell me the delivery time is btween 1:45-3:45 Wednesday afternoon. I was very irritated and consider this poor service.

Worst Service ever received, They didnt clean the vents properly and after they left found 3-4 vents opened didnt even bother to close them only they do is try to sell u more stuffs and etc... after u declined them they get rude. I called there customer service they r worst in VA so far i been talked to, they cant do anything abt it just want you to send an email and that email never been relied back, good luck when u get service from them.

I'm disappointed that my three-year-old Kenmore Elite washer is rusting out (around the bleach inlet on top of the machine). This is a toploading machine that must be very carefully loaded with a focus on balancing the load or it will "tilt" at least once, and one time it tilted (stopped to wait for me to re-balance it three times). I'm not so sure that I would get another machine that is without an agitator. The new ones have an impeller. Agitate, impel... next will be an urger, maybe?

I ordered 2 items from Sears.com and they were not the right ones so I asked to return them. They "supposedly" emailed me the link to print off the shipping label but when I clicked on the link, there was no shipping label to print. I tried the online chat, I tried calling, I tried emailing them and still they sent me the same link with no return label. So I called again and got transferred 3 different times, got put on hold 3 times, and still no shipping label. I will NEVER AGAIN order anything from Sears.com.

So a couple of months ago, I ordered a pretty Blue dress from Sears.com. The item arrived and to my amazement, it was the wrong size. I had actually bought some other items as well from Sears online. I called Sears to try to get a return receipt for the items and was told that I could return the items to Kmart. I physically went to Kmart and was able to return two of the items, and I was also trying to get a different size in that pretty blue dress, however, they did not have the item at all and I was told that they (Kmart) was not able to refund me for the dress.

I called Sears and they told me to send the dress back, I sent the dress back through USPS and i am sure that they received it because it was never returned to me. I called Sears constantly to tell them that I had returned the dress, however I was given the runaround constantly by their associates. I then escalated the issue to the Supervisor, and he was so unprofessional and rude, he told me basically that they would not be able to give me a refund without a tracking number from me. ( I had misplaced the USPS tracking number but i was able to give them their item number and the date shipped etc.) It didn't help. I asked them to then check to see if they dress was returned to the Warehouse, as I had all the information to where the package was sent. Sears would not budge and told me that they did not have the dress. I knew that they were lying and were robbing me blind... THE PRETTY BLUE DRESS COST ABOUT $22.00 AND I WAS NEVER REFUNDED AFTER RETURNING THE DRESS. I called after and was just given the runaround, until I just forgot about it. Now I feel propelled to warn Customers about Sears and who they really are.

Their Customer Service crew and unhelpful and their policies regarding returns are unfair. I RETURNED THE DRESS AND I WAS NEVER REFUNDED MY $22.00, its been months and i know that they received the dress in their warehouse, but no one bothered to check.

BEWARE OF SEARS, THEY ARE NOT A FAIR ESTABLISHMENT, BASED ON MY EXPERIENCE. BEWARE ALSO OF KMART, AS THEY WERE JUST AS BAD, AND BOTH COMPANY'S ARE ASSOCIATED.

SINCE THEN, I HAVE NOT PURCHASED ANYTHING FROM SEARS.COM OR KMART, AND NEVER WILL, AS THEY STOLE MY MONEY AND REFUSED TO GIVE ME A REFUND FOR A DRESS THAT WAS RETURNED AND THAT THEY HAD ERRONEOUSLY SENT THE WRONG SIZE TO ME IN THE FIRST PLACE. THE MISTAKE WAS THEIRS NOT MINE AND NOW I AM LEFT WITHOUT MY REFUND.

BUYER BEWARE!

I have shopped at Sears for many years and saw great products on sale with low prices and I have seen bad products with high prices. It doesn't make it bad but its a good store trying to stay in business with all the competition out there. Returns are not a problem and that makes Sears good but I would not recommend their credit card and I would recommend you go with browsing in mind. Shop til you see what you need at the price you want and keep in mind the sales are usually at the end of the seasons when it comes to clothes. I like Sears in Canada and more in the US but currency exchanges keep me home when they get too high much like many of the products that Sears has to sell. Good store

I called Sears about my mothers Craftsman lawn mower, I asked to bring it in for repair. They told me it would be $120 to look at it, and the repair would be additional... really, additional?

I called Ace Hardware, asked if I could bring it in. They warned me that they could do the repair, but if it was a part needed that was only available through Craftsman (Sears) they could not buy the part. Turns out luckily it was a general tune-up, so $60 later it was fixed. As opposed to $120 + (at least) $60, which I am sure would have been much more than $60 additional... I have now banned Craftsman and warn everyone to stay away!
Buy a great Toro instead, they sell parts if you need them... unlike greedy Sears (Craftsman).