Sears

Website says I can pay for purchase on Sears Credit and offers a tab for applying. So I applied and was approved for $3,000. But the credit department said I had to wait for actual credit card to be mailed to me in 2 weeks before I could use! By the time I get the card I will miss the on-sale price and no interest incentive that expire in a few days. Website should disclose the fact that you have to wait for plastic card before making purchases. I need my purchase now along with the discounts. If I would have known I would not have dinged my credit with an Inquiry. Website is misleading and this is not right!

I had my home's siding and all the windows replaced by Sears. I bought from them because of the lifetime warranty. It was so much more expensive then local contractors, but like I said, I bought it from Sears for the warranty... anyhoo I tried to make a claim, storm broke a couple of windows, and tore off and broke some siding. I called to have them come take care of it, and first they wanted 100 to start the claim. Um why?. Then they told me I would have to pay an unknown person to drive from the bottom of NY, I live at the top, mileage and they pay him/her whatever they charge for labor to fix my windows. And while they are they, that person will take pictures of proof about the siding. Long awful story short, they wanted me to pay tons more unspecified money to someone else to fix my windows and they weren't going to fix my siding either. The lady on the phone told me it was best to just call my home insurance and have them do it... I was soooo upset. Why on earth would I pay so much for Sears to do my siding and windows. When they wouldn't even come take care of their own warranty... I lost thousands of dollars paying Sears to do my work... oh also had to pay someone else to clean up all the glass they left broken on the side of my house all covered up with crap. So folks, use your local contractor or handyman. Even if they don't offer a warranty. It is cheaper... so much cheaper... no wonder Sears is going out of business

These representatives do not care about customers. They're just there to make a paycheck. "SAD". It took me over 6 days to finally get an appointment to have my dryer repair for the same thing that they fix less than 180 days ago. Buy the way when I purchased the warranty I was told it was going to cost me $199.80 and I ended up paying $599.80. Not only do Sears have poor customer service but they robbed you out of you money. Corporations! Bleed you to death. Monopoly because they have most of the market in appliances. I am glad I am not the only one complaining. Sears really you have a problem. Poor customer satisfaction due to lack of employees interest in their job. SAD very SAD.

I purchased a GE microwave online to pickup at a store in Cumberland Mall. I went to pickup the microwave at the store and was told they did not have any in stock. The online version was showing a total of 9 available units for sale. The sales person at the store agreed but stated it was an error they have been having. The sales person at the store kept attempting to sale me a different model. I told them I did not want a different model, I wanted a refund. It took them 3 days to cancel the order and now they are saying it will be another 7 business days before I receive a refund. Sears sold me a product they didn't have and then held my money for 2 weeks. FRAUD!

A two day job took 5 months and the shower doors still do not fit, water gets on the floor. Six Sub-Contractors could not get the doors to fit properly. Demolition put holes and cracks in the walls, Sub-Contractor increased the height of the shower to cover cracks and holes. After escalation of shower the doors did not fit and Sears would not order ones to fit. They said there was a structural problem. There was no structural problem before they started. The Complaint Specialist lied stating they could not contact me. I am a 70 year old handicapped woman who was without a shower for fourteen and one half days, I could not step over the tub in the other bathroom. I certainly would have answered the phone if I was home. They thought I should be available for them to try to compensate for their incompetency. He said I used my job as a excuse for not being available. I travel for my job and I was certainly not going to lose my job because they could not do theirs.We lost pay trying to accommodate them. The agencies which are suppose to protect consumers read what you say, read what the company says and tell you to take them to court but you probably won; I read a lot of reviews on Sears and It seems Sears contractors do not order the right size a lot. It seems the contractor should have known if the height of the shower was adjusted, the doors would no longer fit. The reviews also state they rarely complete a job on time. Unless you want incompetent sub-contractors who don't bring drop cloths or booties, will install defective panels which they, break pipes, lose the towel bar, soil your carpet, scratch your counter and give lousy customer service don't hire Sear Home Improvement Products. I am certainly sorry I did.

The entire company is incompetent and the service is awful- they could care less about your time or concerns. They ruined my daughters b-day gift. I spent over $300 for a gift online and it was suppose to deliver to the store 3 days later. After spending 7 hours on the phone and calling and emailing any person, I could for 3 weeks, I get an email that the item is out of stock. They took my money a month earlier and no one could give me an answer on where it was. I then get a refund and give them a 2nd shot to order a different product- I spent another 2 hours on the phone for this simple process to take place. I had to go back to work and was told I am good to go and will receive an email confirmation. I got out of work and low and behold- no email so I call back. The order does not exist and was never placed. They could not connect me to the people I spoke to for 2 hours earlier in the day. Every person you get on the phone is Indian, hard to understand and god awful with service. Their supervisors are a joke and it takes 30 minutes of waiting to get one on the phone. After waiting a month, spending over 8 hours on the phone, I am done with Sears. They will NEVER EVER see a penny of mine spent in their store. The low price is not worst the hassle to get your product.

Just want to thank Sears.com for an amazing service... NOT! Ordered a printer 3 weeks ago and it did not arrive after 1 week!... Spoke to online support who kept asking me to wait 24-72 hours and they assured me the issue would have been resolved and I would receive my printer... this never happened. After 3 weeks of dealing with there sales chat service I was sent an email saying thanks for your return... you will be refunded in 5-7 business days. Great! I could've done that 3 weeks ago! Just proves that they let any third party seller on their site that cannot fulfill orders. This was my first(and LAST) purchase through Sears.com... I even paid a little extra as I thought I would get a great customer service through Sears but this wasn't the case... Yes, they answered my Chat but they did not and have still not provided me with answers or even an apology for this inconvenience. Just a warning to those first time buyers on Sears.com... Find it someplace else! Cheers!

I purchased a hot water heater with installation & hall away from Sears and they said that someone should be contacting/calling me within 24 hours to schedule the installation. No phone call. So I decide to call the number listed on my receipt of purchase and I'm on a call with someone who can not tell me anything except that they do not have any other their 3rd party installers to accept the job of installation for the area.

If your 3rd party installers don't want the jobs within the area, then don't offer installations for the area so customers can make a different decision.

The manager of the installation department now says that the installer did not accept the installation because SEARS under charged the permit amount by $3. REALLY? $3? They had to cancel the order and my money($1,125) that was charged to my credit card wont be available for 7 or more business days. Today is Friday. So I'm lookin at, at least 2 weeks before my funds are returned to me to purchase a new hot water heater. Which means I have to go another 2 weeks w/o HOT WATER!

SEARS CAN KISS MY FAT $#*!! AND LICK THE CRACK!

I ordered a few items from Sears.com and I am very happy with the experience and the purchase. My order came on the date that they said it would, I got free shipping since my order was over $25, and I was happy with how my items were packed (i. E., in one box, there were two items, one was a box of 100 garbage bags and the other was laundry detergent, and they put the laundry detergent into a bubble bag so that it would not leak onto the rest of my order). I had received shipments from other companies where it looked like someone had thrown the items into the box and then slapped tape on it. Sears packed my box with meticulous care and I was impressed. I also had to call the 800 number about this order and the representative was very friendly and helpful. I will shop at Sears.com again!

I was disappointed at the service and information ( or I should say lack thereof) from my online purchase experience with sears.com. I chose the pickup at the store option and was that a mistake! I ordered online and was emailed with information stating that I would receive the item by a certain day. No problem right... yeah wrong... because the day I was to receive the item, I did in fact get an email that the item had arrived and was ready for pickup. Here's a hard detail, I couldn't pick it up that day so decided to go the next morning. I get there at 10 o'clock when the store opens. I use the kiosk, scan in the code from the email and wait for a representative from the warehouse area to bring my item. Two minutes later, the rep tells me that he doesn't know why I even got an email that the item had arrived because it wasn't at the store! Mind you, the store is about a 25 minutes drive from home because the item couldn't be delivered any closer according to sears.com. He said he had my contact information and would call me when the item arrived. I left and called customer service and asked them why I received an email that the item was ready if it hadn't reached the store. The call center rep (from India it sounded like) assured me the item was at the store and she would call the store while she put me on hold. Well, she tried several departments and couldn't reach anyone at the store... great! I didn't receive a call from the store, and I had to call back that afternoon (to the call center) because I received another email stating the item had reached the store and was ready for pickup... but I wanted to confirm the item had really reached the store... who wants to go twice and get told the item still hasn't arrived?! The rep (call center) from the afternoon also tried calling the store, nobody picked up then either. I tried calling, several departments, NOBODY ANSWERED! VOICEMAIL each time! I said hell with it, I'm going to the store and hoping the item is there. I get to the store, the item is there, the warehouse rep just comes out and I'm so frustrated by now I just have him put the item in my car and leave. Never again will I shop Sears.com... no wonder Amazon is killing the market, they're on-time and ANSWER THEIR CALLS! I'd rather pay more than deal with Sears.com again.

I love collection clothes women and men. Always got me good clothes decent quality and best new design. Always shopping here. Online and good delivery giving me. I like they have such nice delivery. So many options and discount gving.

Sears Holding Corporation
3333 Beverly Road
Hoffman Estates, IL *******

Order Number: *******4372 (salescheck)

RC#: 7559-3815-3584-3969-0619

To ALL Whom It May Concern:

I am writing to let you know why I will never shop at sears or sears.com again. My experience from Sears, Sears.com and the chat on line were so bad, I just dont trust your company. I TRULY hope you read your customer complaints for Sears sake. This is not whining READ IT PLEASE

Everything that transpired during my was unacceptable. I am taking the time to write to you because I am concerned that this company cannot compete with the current companies you compete against. I run my own company and I want to know what is happening so that I can improve things or right wrongs. I have spent hours on a $19.99 purchase not for the money, but for principle. The purchase was for a 279 dollar dish washer, master protection agreement 39.99,19.99 installation required parts---that wasnt needed and $25 haul away.

1. ON line chat: Person gave me wrong information on accessories that were needed for installation. I purchased part because he informed me I needed it. (he assured me I needed this part for the installation and nothing else). Understand mistakes happen. STRIKE 1

2. INSTALLATION: was informed the part wasnt needed but needed but needed $198 worth of products (on top of a $149 installation fee- now installation and install parts are more than cost of dishwasher) Upsetting but if needed thats my problem. Did not want to shop around need the dishwasher so paid the additional $198. The installer said take it back to Sears he cant take it (STRIKE 2) I should take it back to Sears. Well just so you know Sears is not that close and I dont like going there so I bought this on line. Its a $20 item. Going there returning it Im figuring approximately 2 hours of my time but I am going to do it for principle

3. EXPERIENCE AT SEARS STORE: I find my order print out the entire 6 pages and drive to the store. Hmm where is someone for me to return this no one at cashier, no helpful person. It took 10 minutes to find but I had to wait 5-10 more minutes because he was making a sale. Ok, busy time of year. I present him with my receipt. 10 minutes later he says the receipt is incomplete there is no RC number. I look on my phone, pull up all emails NO RC number. 15 minutes transpired and he told me I had to call THEM. I asked who is THEM. The delivery? NO not the delivery, I had to call Sears.com to get my RC number. Well I started getting upset He then nicely called Sears.com for me and talked to someone who gave him the RC number, she had all the information right on her screen about this order but. After he attempted to enter all the multiple areas of information he could not find the transaction of the receipt in his hand. He really did try maybe 5-7 times and it wasnt there. This is happening on speaker phone. After the last attempt. He stated hes really sorry but there is nothing he can do. He left me there walked away and had me talk to the customer service person who said my transaction should be there. She said she was going to talk to her manager. After approximately 30 minutes on hold, she came back and said they would send a delivery person to the address and pick up the part and she would arrange a pick up. So Sears is going to send one or two drivers all the way to me to pick up a $20 part. Didnt seem smart but I said OK if thats how we need to do this, im ok with it but the delivery wasnt to my house where I live it was to a rental that we have. Oh no, they couldnt change the location of where they pick it up)REALLY?. SO now I have to schedule a delivery by calling the pick up company and go to a place where I dont live and wait in a 4 hour time period. She said yes thats how we have to do it. STRIKE 3.

Even for principle this was too much. Do you see my point?

John DiGiovanni
*******@aol.com

No wonder Sears are closing their stores. They have no business to be in BUSINESS. I ordered two appliance parts and waited 2 months and then decided to cancel due to lack of waiting. Then I ordered another appliance part on October 31,2017 and have been waiting once again 2 months for delivery. And guess what, they canceled the ORDER without my knowledge. Now that is what I call irresponsible and negligence service.

Please HEAR my message, DO NOT ORDER ANYTHING FROM SEARS PARTS DEPARTMENT. You will be in for a horrible experience.

Disappointed Customer from Illinois