Sears

I bought a Power Tower from Sears online. Found out later it was from a third-party seller. A month from purchase I still had not received product or tracking number to let me know where my product was. After chatting with a Sears customer service agent online they assured me they would refund my money and cancel the order. Two weeks later the product shows up out at my house. So I figured I'd make the best of it and put it together. Not only is this thing trash and not worthy of an adult using but it's missing nuts and bolts to be able to put it together. I called Sears to return it to the nearest Sears and get my money back and they refused. They tell me I must deal with the third party seller which is not in this country and that I would have to disassemble the product, box it back up, and send it out in which case I'll probably wait another month and a half to get my refund. This is why Sears is losing to Amazon. This is on top of not honoring the warranty that I bought for my grill from Sears. Stating they have no record of it. I'm done with them.

I bought a washer and dryer from Sears online. It was delivered today. The dryer makes a vibrating noise from the instrument panel when plugged in. It is not on. Just plugged in. Unplug it and it stops, plug it back in and it vibrates, unplug and it stops. I tried online chat and got nowhere. He told me to look in the book to see if it would be covered under the warranty. This dryer was just delivered and never used. I called customer service. I was on the phone for over an hour (one hour 8 minutes). I was transferred, put on hold, transferred, put on hold, transferred, disconnected. Called back and a repeat of the of the last sentence. Called back. No one will come to check out this dryer for 10 days. This whole purchase has been a nightmare from beginning to end. I have always swore by Kenmore. Will never make another purchase from Sears.

I will never trust Sears with anything else. Sears warranty might be unbeatable, but receiving their mediocre subpar product, unprofessional workers, and threats from management, Sears is not worth my money or time. Sears stated "customer satisfaction" isn't for the customer to be satisfied. Sears said it means amount of damage approved by the industry that the customer has to live with and still pay full price. Of course all the rudeness started after the 5 day period to cancel the project.

Sears is not a customer orientated company from the the beginning to the end process.

The consultant lied about my counter backsplash just to get me to order a whole new wall backsplash (Sep2017). The countertop installers told me the truth Nov2017 (too late to cancel project with Sears).

Sears kept using a manufacturer with cabinet products called "Forevermore" which came damaged on the 3 different install dates.

Since Sears installers get paid after you sign the order of completion, the installers don't look for imperfections in the manufacturers cabinet pieces. The Sears installers blindly install anything and then ask for your signature and get mad if you refuse to sign after you point out the damaged product.

The 1st installers Sears hired (Nov2017), never installed a kitchen for Sears before. Sears doesn't vet their contractors, they just make sure they have insurance for anything they mess up. The 1st installers used drywall for leveling the floor cabinets, drilled a hole in my hvac system inside the wall, damaged cabinets under the sink, left sink pipe water/sewage in my personal bucket, and left old kitchen outside leaning on the side of my house.

Sears fired the 1st installers and Sears fired the 2nd installers (Dec2017) after the 2nd group stole my property and were verbally rude.

3rd installers (Feb2018), of the new 2nd set of "Forevermore" cabinets, simply installed damaged items blindly again except for one old cabinet they left from the 1st set installed. The cabinets still had damage which they tried to cover up by scribbling a black sharpie marker on them.

Sears stated they're not responsible for what the manufacturer sends. Sears threatened to send remaining bill to collections if I won't pay for the damaged cabinets. Sears eventually amended the contract to change the brand of cabinets from "Forevermore" to "ACC" cabinets (Jun2018) and to do a 3rd cabinet install.

Install of "ACC" cabinets were done Nov2018. Sears was suppose to check over all cabinet pieces prior to setting another appointment date for me and the installers so our time wasn't wasted, but Sears showed up with damaged items again.

All cabinets, regardless of brand, have unstained edges and Sears gave a black furniture marker and a light brown furniture crayon for ME the customer to go fill in all the scraped edges Dec2018. Sears stated that they don't have furniture repair people and it's not their responsibility to finish the product sent by their hired manufacturers.

Jan2019 Sears stated they were ready to correct everything but they ordered the wrong shelves again.

1Mar2019 Sears finally finished without taking care of the edges. I agreed to reduce the final payment by $50 to get rid of Sears and so I can put my dishes off my floor and back in my cabinets.

There's too much to write of what happened but if you ask, I have pictures & emails which was sent to the Attorney General to take my case in mediation with Sears.

Kitchen install takes 3 to 5 days. My undamaged unfinished stained cabinets took over 1 year to complete.

Hire at your own risk. I believe consumers should know prior to spending thousands. You never know who Sears will send to your house but you should know what could possibly happen to you and what to look for.

Do not order online! I ordered a product due to be at my home by the 21st. U guys took the money out of my account and sent me a "your item has shipped" email. It didn't ship, I don't have the product, the 3rd party seller is dishonest and you won't give me a refund! I have called numerous times and nobody will do anything. Just cancel my order and give me a refund. This is why I shop with amazon, I won't ever order from u guys again.

We ordered mattress over three weeks ago. Got a confirmation of delivery. Next day received a text confirming delivery. Twenty minutes later, a text stating that delivery was rescheduled three weeks from now! Called customer service. Was transferred all over the place, four times (two hours on the phone). Could not understand a word they were saying. The accents/language pronunciations are unbelievable. I requested to be transferred to an office in US. They said it was not possible. Sears.com is quick to charge you for the merchandise, but don't care to deliver it. No wonder it's going out of business. Stay away from Sears.com
I still don't have a mattress, or my money! The costumer service is the absolute worse. Can't get through to anyone who can help. Disappointed is an understatement!

We bought a washer and dryer set 6 years ago. 6 months after we bought it the dryer stopped working. They came out and fixed it. 1 year later the same thing. This has been going on every year for 6 years. They've replaced the motor, belts, some bracket and who knows what else. This last time we have had the repairman come out 5 times and can't figure out whats wrong with it. It makes a horrible noise and the clothes get real hot. They only have 1 repairman to send out. The problem still isn't fixed and now he won't return phone calls.
It's such ashame they don't care anymore after being around so long.
We get a run around when we call Sears customer service, they won't help us.

It's been a month since my delivery date and I still don't have the washer and dryer set I ordered and don't know when they're coming! Customer service doesn't care and no one will help me figure this out, or even apologize for the delay. They promised me delivery three separate times and gave me three different guaranteed delivery dates, but I'm still going to a laundromat... And currently I don't even have a delivery date!
And this is only one horror story of my orders...

On October 10th, 2018 I ordered a refrigerator online from Sears. My credit card was promptly charged. Delivery of the item was to be 12 November 2018. My current refrigerator was about to die and did on Friday 10 November 2018. The previous week Sears sent me emails building me up for the delivery of my refrigerator, telling me there were X many days left and how I can track the package. I arranged to have the time (unpaid) off from work so that I could be home for this delivery. I received a phone call at 9 am on 12 November from a Sue telling me that the refrigerator was not in the shipment and the next available delivery date is 31 December 2018. A month and a half away. I politely explained that this is unacceptable, I am without a fridge. She explains that she is only in the receiving dept and cannot help, she gives me another number to call who can assist. I call that number and explain the whole situation again. This person cancels the delivery and tells me I can receive a refund in 7-10 business days! 7-10 business days. I am still without a fridge, I lost a days wages and I have children to feed. Oh but I can wait until 31 December to get one, and I cannot purchase another one until my refund comes. They would not expedite my refund. They knew this was happening, if this was shipping from China there would have been an alert showing it was not on the boat or whatever means of transportation. They waited until the day of delivery to call me! I am livid at their lack of communication, and their lack of action to try and make this right, other than me waiting another 45 days for delivery. I Will NEVER have a kind word to say about this company. It's not a wonder now why they are going out of business.
Shame on you. You should reimburse me for my lost wages. Perhaps you can tell my children why we will be eating a lot of rice this month.

My wife skimped and saved for over a year for a dishwasher. We purchased this Kenmore dishwasher (see photo attached) from your Sears store last November. When we first got it, she loved it. Not a day went by for weeks that she didn't say something about how much she loved this dishwasher.

Sadly, this wonderful dream has turned into a nightmare.

A few weeks ago it just stopped working. It just quit. We called the service line and scheduled a repair person to come out. That repair person showed up and diagnosed the problem as "the motor." Dimitri informed us that day that he would have to order the part. While this was disheartening, we understood. Suddenly however he announced he was going to go and get the part and come back. He returned a little over an hour later with a part in his hand. However, it did not look like a motor to me. It looked like a computer board. He brought it in and hooked it up and noted to me that the part was defective. He said that he would have to order a "new one" and then come back once we received the part.

The part came about a week later, and just yesterday another tech showed up named Chris. Chris took one look at the computer board and told me that it was the wrong computer board and did not fit our unit. He some further diagnosis and noted that it was not the computer board but the motor that was the problem. He said that he would have to order the motor and another part of two and that we would have to wait until November 14. This was the soonest that a tech could be scheduled to come back.

I called yesterday to double check on the status and was informed that I would need to wait 24-48 hours to check on the status because it was "not in our system yet." Then I called today and was told that 2 out of the 3 parts are on back order and no once seems to know when the parts are coming.

So, originally, I thought that our new dishwasher was going to be fixed fairly quickly. Then, partly due to the incompetence of the first technician, the wrong part was ordered. Then I'm told after going two weeks with no working dishwasher, that I'll have to wait another two weeks. Then I'm told the parts on on back order and who knows how long we'll have to wait.

I am NOT IMPRESSED with this "customer service". Every time I call I end up on the phone with someone that does not seem to care at all about the inconvenience that I am being put through. All they do is tell me what I already know... that the parts are on back order and there's nothing anyone can do about that.

In the meantime, my warranty is running out, and by the time I get my parts and get this fixed, it will be out of warranty. In addition, my wife and family and I will be without a working dishwasher for a month or maybe more, who knows?

I ordered a product from sears.com on Sept 18 2018. The product I was sent is not what I ordered and not even the same brand. Sears said to return it to the third party seller. The product did not come in a box nor was I provided a free return label. I have spent hours on the phone, on the online chat, and with emails(to which you cannot respond). I was told I have to return the product to get my money back or I could keep it with a 15% discount. Really? It's not what I ordered and I should keep it or return it at my expense?! I was told that they would waive the restock fee!
This is ridiculous I just want my 47.99 back or the product which I ordered. I requested several time to speak with a supervisor and it seems they are never available and they have never called back as they said they would. I was told my case was escalated and I would receive a refund within 72 hours by two representatives- that didn't happen. I have also sent emails to sears international and was told they couldn't help. Do not order anything from sears.com!

Sears today is nothing like the company I dealt with when I was married 37 years ago. Satisfaction is NOT guaranteed. My 3 year old fridge blew up 2 months after the extended warranty expired. I had hoped for some help with the purchase of a new one; after all 3 years is pretty poor. Speaking to the offshore "customer service" reps was painful. No response from the corporate office in Illinois. I will never buy from SEARS again!

I ordered a new washer motor on line. They took the money from our account and then sent an email saying they were out of stock and on back order. I called and asked for a refund along with a cancellation of the order. Four days later they sent me an email stating the motor was shipped. Now we have two of them. The one we didn't want is twice the price of the one we got from another company. I would never deal with Sears again for anything.

When i need apart for my craftsman mower they never have it. In the store they don't have anything but belts filters and blades. It take more than three thing to keep a mower running. If you go to their Web site everything for the mower is sold by another company this has been going on for a few years.If i knew what i know today they would still have this piece of______. Don't buy a craftsman mower from sears you will be sorry later when you need a part other than belt filters and blades. Sears can go to_____.

Sears (Represented by Mark?) did not stand behind the water softener I purchased online from them, refused to refund for the "Free Shipping" on the $399.00 or more purchase. Refused to pay for the plumbers softener replacement and service call fees to discover the factory defect. Sent a Smaller Replacement tank and then closed the "Customer Service" email stream saying "You have exceeded the Customer Service Space Allotment" leaving no recourse at all.

I have purchased name brand appliances from Sears for over 50 years and now will never buy from them again! Proof, I just purchased a water heater from Lowe's.

I purchased a wall mounted fan from the Sears "Marketplace". I purchased it for a room that was being renovated, so I didn't install it right away. About a week after it was installed, my grandchildren were staying the weekend and slept in the room with the newly installed fan. About 3 am the fan broke, literally came apart inside the cage. The noise was so loud that my grandchildren thought there was gunfire and were terrified laying there in the dark. I immediately contacted Sears and the person I spoke to told me I had to call the manufacturer. He gave me a phone number that didn't work, so I called Sears back. They tried calling the number and found that it wasn't a working number. I was told they would get back to me in 72 hours. They didn't. I called again and was again told that they would get back to me in 72 hours. This time I got an e-mail stating that since I didn't return the fan in 30 days, there was nothing they could do. I repeat, the fan worked for about 5 hours and Sears refuses to warranty it. I chatted with them and all they could say was I should have returned it in 30 days and that there was nothing they could do. Sears used to take care of their customers. This is no longer true. Now I understand why so many of their stores are going out of business. DON"T BUY FROM SEARS! They won't take care of you if something goes wrong.!