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SeaFancy

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Seafancy specializes in designing high-quality swimwear that brings modern styles to fit every body type. We believe the most beautiful thing you can wear is confidence. We have designed different lengths of bottoms and tops to fit you perfectly. Our mission is to provide high-quality, contemporary swimwear for the everyday woman at a reasonable price.


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SeaFancy Reviews Summary

The company has garnered a generally positive reputation for its stylish and high-quality swimsuits, with many customers expressing satisfaction with the fit and design. The prompt responsiveness of customer service has also been highlighted, particularly when addressing concerns. However, there are notable issues with shipping delays and communication regarding order status, leading to frustration among some customers. Additionally, return processes have been criticized for lacking clarity and incurring extra costs. Overall, while customers appreciate the product quality and variety, improvements in shipping efficiency and return policies could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

value
263
shipping
272
returns
241
quality
1,527
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4,798 reviews

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North Carolina
1 review
0 helpful votes
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Two days ago I requested return authorization but haven't heard back yet. Returns require authorization and are time sensitive (have to be done within 30 days), so I'm a little anxious that I haven't heard back.

Date of experience: April 11, 2023
Wisconsin
1 review
0 helpful votes
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Easy enough
April 11, 2023

Finding what I was looking for on the website was easy enough.

Date of experience: April 10, 2023
Florida
1 review
0 helpful votes
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Shdjeiw
April 11, 2023

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Date of experience: April 10, 2023
Missouri
1 review
0 helpful votes
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I ordered 2 sizes to try since the company claims to have a 30 day return policy. Unfortunately neither looked good on me. I have followed the website instructions for returns but have not received a return label or any response at all.

Date of experience: April 10, 2023
Idaho
1 review
0 helpful votes
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NEVER RECEIVED ORDER
May 10, 2023

I placed on order on May 12th - I received an order confirmation email but have never received any shipping information. I then received an email last week asking if I had received my order yet and stating that I should contact them at the email provided if I have not. When I sent an email to the email address they gave me, it bounced back - because the email address doesn't exist.

SeaFancy Delivery Confirmation - Response Requested (Order ID: *******844-*******-003)

No, I haven't received my order yet.
If you haven't received your order yet, wait 24-48 hours then send an email to *******@seafancy.com

Your message couldn't be delivered
The message you sent to *******@seafancy.com couldn't be delivered due to: Recipient email address is possibly incorrect.

Date of experience: April 10, 2023
Minnesota
1 review
1 helpful vote
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Not as advertised!
May 10, 2023

These were described as swim shorts. Be warned, they are definitely not. If anything, they're just leisure shorts. Not made of swim suit material and not even lined. If I wanted to use them as they're advertised, I'd have to buy an additional bikini bottom to go underneath and they'd still just soak up the water. Customer service is terrible too. Told them the issue and they just thanked me for my input. Asked to be able to return for a refund and have heard nothing back in a week.

Date of experience: April 10, 2023
Ohio
1 review
0 helpful votes
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Never received and no customer service to assist. Very frustrating.

Date of experience: April 9, 2023
Missouri
1 review
0 helpful votes
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So Cute!
April 9, 2023

I have looked for shorts with a swimming suit for so long! These are cute and keep me covered. Thanks!

Date of experience: April 9, 2023
Utah
1 review
1 helpful vote
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Great suit
April 9, 2023

Fits great and comfortably. My tummy is my problem area and the suit helped me feel confident

Date of experience: April 8, 2023
California
1 review
0 helpful votes
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Sent 3 emails, no response to handle my return
Went on Facebook and sent messages
Still haven't heard back

Date of experience: April 8, 2023

Easy to navigate
March 14, 2023
Previous review

Easy to navigate

Date of experience: March 14, 2023
Tennessee
1 review
0 helpful votes
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Item not received
May 8, 2023

The swimsuit ordered was not received. The email address that was provided is not a valid address. There is not way to communicate with the company.

Date of experience: April 8, 2023
Connecticut
4 reviews
1 helpful vote
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Efficient!
April 7, 2023

The order process was easy and efficient, and the suit arrived in a timely fashion. I would do business with them again.

Date of experience: April 7, 2023
District of Columbia
1 review
0 helpful votes
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Great!
April 7, 2023

I was a little skeptical because I saw bad reviews for their customer service but I still ordered from here. I got my bathing suit in 2 weeks and I'm satisfied.

Date of experience: April 7, 2023
Wisconsin
1 review
0 helpful votes
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Haven't received order
May 7, 2023

It has been almost a month since I placed an order. I've not received anything other than an email asking if my package arrived and asking that I contact the company if it has not. The email to click in order to make that contact is not valid. Now awaiting response from email sent to address on webpage.

Date of experience: April 7, 2023
Texas
1 review
0 helpful votes
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Fits well
April 7, 2023

I really like this swimsuit, it fits well and it attractive and perfect for the types of water activities I participate in.

Date of experience: April 7, 2023
Indiana
1 review
0 helpful votes
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They refuse returns
May 7, 2023

I tried to return it and they just wanted to give me 30% back. I declined and returned for a full refund and NEVER heard back. So I am out money AND my purchase. Will NEVER buy from this company again! BEWARE!

Date of experience: April 7, 2023
Maine
1 review
1 helpful vote
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Horrific customer service.
May 7, 2023
Updated review

I ordered swim suits over a month ago and never received them. After it taking days to receive replies from support they gave me a tracking number that doesn't work. A month and one week later ( 5 weeks) I still don't have the items I paid for.
Worst experience ever and I'm reporting them to my credit card. Think twice before you do business with this company and get scammed!

Date of experience: April 7, 2023

Super cute styles and very good pricing discounts with...
March 3, 2023
Previous review

Super cute styles and very good pricing discounts with free shipping! Love it!

Date of experience: March 2, 2023
Colorado
1 review
0 helpful votes
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It took a little longer than expected for shipping but it was worth the wait!

Date of experience: April 6, 2023
New York
1 review
0 helpful votes
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Overall satisfied
April 7, 2023

I like the products, they are as described. Shipping took a few days longer than expected, but I wasn't in any rush.

Date of experience: April 6, 2023
New Jersey
1 review
0 helpful votes
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Never again
May 7, 2023

Trying to return but custimer service is awful. Still do not have a return set.

Date of experience: April 6, 2023