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SeaFancy

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Seafancy specializes in designing high-quality swimwear that brings modern styles to fit every body type. We believe the most beautiful thing you can wear is confidence. We have designed different lengths of bottoms and tops to fit you perfectly. Our mission is to provide high-quality, contemporary swimwear for the everyday woman at a reasonable price.


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SeaFancy Reviews Summary

The company has garnered a generally positive reputation for its stylish and high-quality swimsuits, with many customers expressing satisfaction with the fit and design. The prompt responsiveness of customer service has also been highlighted, particularly when addressing concerns. However, there are notable issues with shipping delays and communication regarding order status, leading to frustration among some customers. Additionally, return processes have been criticized for lacking clarity and incurring extra costs. Overall, while customers appreciate the product quality and variety, improvements in shipping efficiency and return policies could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

value
263
shipping
272
returns
241
quality
1,527
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4,798 reviews

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Texas
1 review
0 helpful votes
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Swimming
April 18, 2023

I hope the description is correct as this is my first time ordering

Date of experience: April 17, 2023
Rhode Island
1 review
2 helpful votes
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Item never showed
May 18, 2023

Waited a few weeks for receive my bathing suit. It never came. I tried reaching out to customer service and no response. Not a great time.

Date of experience: April 17, 2023
Texas
2 reviews
0 helpful votes
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Great quality
April 17, 2023

Easy ordering, great styles and great fit. Better than expected.

Date of experience: April 17, 2023
Indiana
1 review
0 helpful votes
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Where is my order?
May 17, 2023

I still have not gotten my order it has been over a month. About 2 weeks ago it said they shipped but tracking never updated. I would really like to receive my order. Thanks.

Date of experience: April 17, 2023
Florida
1 review
0 helpful votes
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Still waiting
May 17, 2023

I ordered my swimsuit over a month ago, and I still have not received it. I'm still waiting.

Date of experience: April 17, 2023
Ohio
1 review
0 helpful votes
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Order never received
May 17, 2023

I have not received my order and have asked for a refund. I have only received a partial refund at this point. I have not received great communication as it takes about 2 weeks for a response to an email to returned.

Date of experience: April 17, 2023
New York
1 review
0 helpful votes
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Order never arrived
May 17, 2023

I received emails that my order was delivered, but it never arrived.

Date of experience: April 17, 2023
Illinois
1 review
0 helpful votes
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Poor Communication
April 17, 2023

The customer service quality is low. Very slow to respond.

Date of experience: April 17, 2023
Washington
1 review
5 helpful votes
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The website does not respond to any emails or inquiries about 80% of the time. I have gone through a lot of work to return a bathing suit that I didn't like the fit. Customer service did not respond until I filed a case with PayPal. Then they tried to offer discounts and partial refund but I am not interested. After I did not accept, I didn't receive any further response. I am glad to have paid through PayPal so they will resolve it at least

Date of experience: April 17, 2023
SX
1 review
0 helpful votes
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I ordered March 19th for a trip leaving April 15 and still haven't received my order. I have no idea if the items are good or not and now I don't get to take them on my trip. Also, the email they sent asking if they arrived and to respond wouldn't allow me to respond.

Date of experience: April 17, 2023
Maine
2 reviews
0 helpful votes
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Wrong size bathing suit
May 17, 2023

I received the wrong size I needed XL you sent me XS. I texted you a photo of size and black&white suit.

Date of experience: April 16, 2023
California
1 review
0 helpful votes
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Easy checkout
April 17, 2023

However, it was difficult to tell what the shipping status was of my item.

Date of experience: April 16, 2023
Canada
1 review
0 helpful votes
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I never received my order.
May 17, 2023

Been waiting well over a month and my order still hasn't arrived.

Date of experience: April 16, 2023
Texas
1 review
0 helpful votes
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Excellent swimwear.
April 17, 2023

Great service, wonderful product. First time that I have purchased a swimsuit that fit perfect

Date of experience: April 16, 2023
Colorado
1 review
0 helpful votes
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Nice quality and fashionable
April 17, 2023

I would order from this company again. Very pleased with my purchases.

Date of experience: April 16, 2023
Maryland
1 review
0 helpful votes
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Review
April 17, 2023

The black set was smaller than the floral set which was kind of frustrating given that they were both the same size. But in excited to wear them.

Date of experience: April 16, 2023
Canada
1 review
0 helpful votes
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I ordered my items about a month ago and they've only just shipped, but one was out of stock.

Date of experience: April 16, 2023
New Zealand
1 review
0 helpful votes
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Purchase
May 16, 2023

Don't buy if you don't have money to throw away. Purchased 2 swimsuits, received an email to say they were getting my order together then nothing. I have sent emails with no response. I now have to go through the hassle of going to PayPal & my bank to try & get my money back. Their swimsuits may look nice but all you get for your the pictures of what you ordered.

Date of experience: April 16, 2023
Tennessee
1 review
0 helpful votes
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Lack of Customer Service
May 16, 2023

I ordered swimsuits a month ago and still haven't gotten them and I have sent emails trying to follow up and haven't gotten a response. The swimsuits look cute but the lack of customer service isn't worth it.

Date of experience: April 16, 2023
Minnesota
1 review
0 helpful votes
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Haven't received items
May 16, 2023

It's been a month and I still haven't received my items. They sent an email asking me to confirm that I received the items and provided an email address to contact if I hadn't received them. When I tried to email that email address o got a bounce back saying in doesn't exist.

Date of experience: April 16, 2023