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SeaFancy

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Seafancy specializes in designing high-quality swimwear that brings modern styles to fit every body type. We believe the most beautiful thing you can wear is confidence. We have designed different lengths of bottoms and tops to fit you perfectly. Our mission is to provide high-quality, contemporary swimwear for the everyday woman at a reasonable price.


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SeaFancy Reviews Summary

The company has garnered a generally positive reputation for its stylish and high-quality swimsuits, with many customers expressing satisfaction with the fit and design. The prompt responsiveness of customer service has also been highlighted, particularly when addressing concerns. However, there are notable issues with shipping delays and communication regarding order status, leading to frustration among some customers. Additionally, return processes have been criticized for lacking clarity and incurring extra costs. Overall, while customers appreciate the product quality and variety, improvements in shipping efficiency and return policies could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

value
263
shipping
272
returns
241
quality
1,527
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4,795 reviews

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California
1 review
0 helpful votes
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Poor response time
August 8, 2023

I ordered this swimsuit, hoping to get in time for a vacation which was a reasonable amount of time for this package to arrive. I checked the status and the shipment was unfulfilled for around 2 weeks. I had reach out to customer service a few times regarding the shipment and an approximate delivery date. No answer. The package ended up delivering after my trip, which I'm not saying is an error on Seafancy, but I needed to return the item since it was the wrong size. I've now reach out 3 times in the last week for them to help with the return process with nothing for a response. I am pretty frustrated with the whole process.

Date of experience: July 9, 2023
Colorado
1 review
1 helpful vote
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Too slow
August 8, 2023

Didn't ship for over a month. And then when I tried to cancel my order b/c no longer needed, it shipped that day right after I inquired. Still not received, so not sure about quality of products. But timing and customer service has been poor.

Date of experience: July 9, 2023
Illinois
1 review
0 helpful votes
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Nice experience
July 9, 2023

Order was correct. Love the products. The arrival time was a bit longer, but I understand it takes time. Once received, I was very happy.

Date of experience: July 9, 2023
Arizona
1 review
0 helpful votes
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Swimsuits
July 9, 2023

Great quality and true to size! Will probably order more swimsuits.

Date of experience: July 9, 2023
Massachusetts
1 review
2 helpful votes
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Best bathing suit i've owned
July 9, 2023

I've spent years searching for swim shorts that are also cute, when i found this website i immediately ordered 2 pairs. The shorts are so comfortable and with the double layer they're also great to wear as regular shorts. The only problem was that i'm an XL on the bottom but a L on the top, so the shorts fit great but the top is a bit too big. Not a big deal considering i bought for the shorts. Highly recommend this brand!

Date of experience: July 9, 2023
New Jersey
1 review
0 helpful votes
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Good
July 9, 2023

Very good, not difficult. Site is very easy to use.

Date of experience: July 9, 2023
Minnesota
1 review
0 helpful votes
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Good material
July 9, 2023

Very nice fabric, not cheap, more durable and lovely

Date of experience: July 8, 2023
Oklahoma
1 review
0 helpful votes
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New Customer
July 9, 2023

It was easy to navigate the site and look at the variety of options available.

Date of experience: July 8, 2023
Canada
1 review
0 helpful votes
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Cute and easy
July 9, 2023

Super cute suits plus great quality! The tops were a bit large for me but customer service seemed like they would help me with this. Just waiting for a response.

Date of experience: July 8, 2023
Illinois
1 review
0 helpful votes
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Ok but uncommunicative
August 8, 2023

Buying products was OK but when I would check tracking, they never knew where it was or when it would be delivered. And then suddenly it was here. So it would be a better experience with more communication about where the package is and when it will be delivered.

Date of experience: July 8, 2023
Michigan
2 reviews
0 helpful votes
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Good buy!
July 9, 2023

Great suit I went down a size a still maybe a smidge big...but overall great. Very comfy, made well, and affordable!

Date of experience: July 8, 2023
Pennsylvania
1 review
1 helpful vote
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Pleasantly surprised
July 8, 2023

I had read reviews prior to ordering. My items came sooner than I expected, which was nice. I based my size on there measurements provided in each listing, only the casual shorts were off. They swimsuits all fit as I had hoped. The black swim shorts are of thinner material. And the casual shorts are tighter than I like. Maybe I needed 2 sizes up for those to fit the way I like.

Date of experience: July 8, 2023
Colorado
1 review
0 helpful votes
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Save for when I'm pregnant
August 7, 2023

The site and suits are cute but they didn't work for me.

Date of experience: July 8, 2023
California
1 review
0 helpful votes
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Love the suits
August 7, 2023

I ordered my suits a few weeks ago and just received them yesterday. The suits themselves are beautiful and fit well. I do feel like the shipping was a little long but overall would recommend.

Date of experience: July 8, 2023
North Dakota
2 reviews
0 helpful votes
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Hard to get info for returns
August 7, 2023

I just needed to return two swimsuits but it took a while to get any email n directions on what to do.

Date of experience: July 8, 2023
Minnesota
1 review
0 helpful votes
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Cute
July 8, 2023

Bought the black shorts, very cute, and I can wear them to the pool/park combos that are all over our area without having to bring extra shorts

Date of experience: July 8, 2023
Wyoming
1 review
0 helpful votes
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Ultimately, the swimsuits are great. I ordered them 3 weeks prior to our vacation and unfortunately they did not arrive in time. If you are needing them quickly, I wouldn't recommend. However, if you can be patient for their arrival, they are just as pictured and good quality.

Date of experience: July 7, 2023
Wisconsin
1 review
0 helpful votes
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I didn't experience any issues with my order, so cannot attest to the customer service; however, the shipping was decent, it shipped a week after I initially placed my order and I then received it within 3 days. Item arrived in excellent condition and packaging.

Date of experience: July 7, 2023
California
1 review
0 helpful votes
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Would order again
August 7, 2023

Shipping was a bit slow- so I'm glad I ordered well before I needed these.
High quality and comfortable

Although Customer service is slow at responding and the return process can be made easier.

Date of experience: July 7, 2023
Texas
1 review
0 helpful votes
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The swimsuit did not fit properly and so I wanted to return it. As the website asked I sent an email requesting to return it. It was over a week before for they emailed back to me. At that point they asked if I would consider keeping the swimsuit for a small refund. They did not give me any information on how to return the suit. I then emailed again stating I did not want to keep the suit but wanted to return it for a full refund. After another week of waiting they finally responded and sent me a very lengthy process to return the suit. I am still trying to return it and get my refund.

Date of experience: July 7, 2023