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Scribd Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, particularly concerning its subscription model and customer service. Many users report unauthorized charges, difficulties in canceling subscriptions, and a lack of responsive support, leading to perceptions of deceptive practices. While some customers acknowledge the potential value of the service for avid readers, these positives are overshadowed by frustrations with the platform's functionality and the quality of customer interactions. Overall, the feedback indicates a pressing need for improved communication and more transparent billing practices to restore customer trust.
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I remember creating an account when I was doing research and needed a book for a report but I never upload my card information unless I cancel a subscription that day so I know I never gave them my card information instead it must have been auto-filled since my laptop saves it. Anyways this was back in January, I never really check through my bank statements to see small purchases except for this month I did. Only to find that I had been charged for a website I had used once. I checked my email and they never emailed me about charging me, in fact, I had not gotten an email from them since January, despite the fact that it way now April. After reading other reviews it is clear this website is a scam and needs to be removed. Honestly, if they don't refund me I will take legal action, although it is only a few dollars, this company is scamming people and the world would be better with out it.
I signed up for the free trial and canceled the subscription afterwards. It's now been 4 months according to my bank account and it says I have been charged every month since. You would think canceling an account would stop you from being charged. I want a refund and I'd like to be reimbursed for the money I've lost to this thieving company.
Hi Austin, we're truly sorry for the difficulties you had canceling your subscription with us. When you fully cancel your subscription, we'll ensure it remains active until the end of the month that you've paid for, but will not bill you again. We recommend checking out this article on how to successfully cancel your subscription located here https://support.scribd.com/hc/en-us/articles/210134046. For further assistance, please do not hesitate to reach out to us at [email protected] for support from our account specialists. Thanks!
Hi,
I have cancelled my scribd subscription 4 years and still they charging every month.
Please refund my money,
Regards,
Priyank,
Hi Priyank, thank you for bringing this to our attention! We were able to locate an account you have with us by the screenshot you provided and the order number included. The account we pulled up is showing that the subscription was ended on March 17,2016. However, there are no active transactions associated with this account. It sounds like you may have a duplicate subscription with us. We're also not showing any attempts to contact us on this matter with the email address that is associated with the account in our system.
In order for our support team to be able to help you best, please reach out to us at [email protected] to get connected with our team. When you do this, please update this review with your support ticket number so we can make sure your case is escalated. Thanks so much!
A scam. My review seems to be the exact same as hundreds of others here (1 star or zero if it were possible). If you sign up for the '30 days free,' they will charge you even if you cancel. Then it will be up to you to chase them up at which point they will send you a generic message they have sent to thousands of others saying sorry but we have no record of your cancellation. When your cancellation is finally processed (and after you have likely gone through the hassle of speaking to your bank to block any future payments), you will have lost money for nothing. Avoid signing up for Scribd period.
Hi Martin, we're sorry for the trouble with canceling your subscription with us. Generally, we do have a set of confirmations to finalize your cancellation with us. If you do not cancel your subscription entirely, then your account remains active. We recommend checking out this article on how to successfully cancel your subscription located here https://support.scribd.com/hc/en-us/articles/210134046 for further information on how to do this. If you need further assistance, please update this review with your support ticket number so that we can make sure your case is escalated, if it's still open. Thanks!
I am very disappointed with the Scribd. They deducted money from my paypal without my authorization... I hope someday these fraud will vanish and closed that bull$#*! site.
Hey there - Just to clarify, Scribd does not "sign up" or "start subscriptions" for our users without their consent. In order for someone to have an active subscription with us, the only way to do so would be for them to sign up when creating an account or restart/renew their membership from their Account Settings page. With that being said, our support team would be more than happy to investigate this and stop any future charges for you. Please email our support team at [email protected] and update your review with your ticket number so we can get you connected with someone who can help ASAP. Thanks!
It tells you you can download as many titles as you like but then it decides that no, it only wants you to have access to some of them in full and you have to wait a month to access what they then deem you can. Ridiculous. Also, you can't keep the books you've downloaded. Rubbish. I'm told someone also received spam. And be careful when cancelling as they make you jump through many many hoops. Stay away.
Hi Vivien, we'd like to get more detail on the difficulties you've experienced with your titles and the cancelation process with us so we can try to help clarify a few things, as well as confirm that your account has been canceled. From the sound of your review, it sounds like you may have already reached out to us. Can you please update this review with the support ticket number you received when emailing us? If you haven't done this, then feel free to reach out to [email protected] and reply here with your ticket number so we can escalate your case. Our support team is always more than happy to answer any questions you may have for us and provide assistance as needed. Thanks!
I canceled my membership on they same day i bought the free trial. But they keep charging me. Then after some months j noticed it on my credit card statement. I again canceled it like 5 times but they keep charging me. So i finally git a way to cancel it. The trick is they make ut look like we have cancelled the subscription but there is another button on the bottom which say continue cancellation it keeps happening for 4 or 5 times you have to make sure that there is no button down which say continue cancelling or still want to cancel and many more
Hi Jasu, we’re so sorry for any confusion here! Since we cannot bill a canceled subscription, it sounds like these charges might be originating from a duplicate account or unsuccessful cancellation. We’d be happy to investigate this and stop any further charges! Please email our support team at [email protected] and update your review with your ticket number so we can get this taken care of ASAP. Thanks!
So yeah, like many others, I'm a victim of their fraudelent behaviour. I used a month for free and canceled it 14 MONTHS ago only now to relize they kept charging me until I canceled it today, AGAIN. True, I didn't recieve any confirmation the first time 14 months ago but neither did I recieve ANY of the charge rmail confirmation during this period. I had no idea.
Stay away from these crooks!
Hi Milos, we’re so sorry for any confusion here! Since we cannot bill a canceled subscription, it sounds like these charges might be originating from a duplicate account or unsuccessful cancellation. We’d be happy to investigate this and stop any further charges! Please email our support team at [email protected] and update your review with your ticket number so we can get this taken care of ASAP. Thanks!
I woke up this morning to a transaction on my card from scribd. I was charged $8.99 without being informed. I have cancelled my subscription and am yet to know if my money will be refunded fully as I cancelled this same day of the charge.
Honestly, it is not good to wake up just to see a transaction on your card without prior notice.
Hi Kingsley, we can help make this right! Email [email protected] and update this review with the ticket # you receive so we can connect you with an agent for a refund asap. Thanks!
I never sign up for automatic payments!
So somehow, they misled me or tricked me into an automatic payment scheme.
BEWARE of this kind of trickery!
AVOID this company!
Hi John, we'd like to connect you with an account specialist to look into this and refund any unwanted charge. Please email the details to [email protected] and then update this review to include the ticket # you receive so that we can connect asap. Thanks!
I cancelled my subscription to SCRIBD on January 8,2020 and received no confirmation. After seeing the continued charges to my credit card, I cancelled again on March 13,2020 and again this morning. I have not received any emails confirming any of these cancellations. I reached out to SCRIBD support and received two ticket numbers: ******* and *******. According to the automatic reply email, it "typically" takes them "about 3 business days" for customer service to respond.
After reading all of these reviews from people with similar complaints it is clear that this reprehensible conduct is apart of their business model and is apparently standard business practice for SCRIBD.
I will definitely be reporting this conduct to the BBB and to the CFPB. This is unacceptable conduct that should end immediately. If it continues I'll also reach out to an attorney, who will in turn reach out to many of the the other complainants on this website and others.
Hi there, we just responded to your ticket, cancelled your subscription and processed your refund. Please continue to follow up via email with any other questions. Thanks!
They charged my visa card without my permission. I am not even a subscriber.
Worse, they refuse to address the issue. They have no customer service, at all.
The are liars and cheats.
Hi Martin, this doesn't sound right. We would be happy to help you locate this transaction. The only reason why you would be getting charged is that your card is linked to a subscription in our system. If you have already emailed us for assistance with this, can you please update this review with your support ticket # so that we can look into this further? Thanks!
Do NOT use this service. It is a scam. They make their revenue by charging people unknowingly when they sign up for free trials, making it impossible to cancel their service, and then refusing to refund you.
Firstly, I DIDN'T GIVE THEM ANY PAYMENT INFORMATION during the free trial. They took money via Google Pay - I assume because I signed up for the free trial with my Google account. I never inputted any card or bank details. What's worse, they failed to give me ANY email notification that I was, or would be, charged.
Secondly, when trying to cancel my subscription, there are actually 4 steps to this. I got to the 3rd step and thought I had cancelled. But no! I have to scroll all the way down and find the tiny text at the bottom of the page to give feedback and confirm.
This business is knowingly deceptive and trying to scam customers out of their money, by both taking their money without consent, and then making it impossible for them to cancel their trial. They now owe me £64.74 which they are REFUSING to refund. I have contacted both my bank and the Trading Standards office.
Interestingly, I am now unable to access my account which tells me that they have closed my account without my consent after receiving my support ticket (#*******). They will stop at nothing to avoid repaying this illegally-gotten money. Avoid at all costs.
Hi Chloe - We apologize for any confusion in regards to your subscription with us. To confirm, when you purchased the trial, you agreed to the terms and conditions under the Scribd Paid Access End User License Agreement (https://support.scribd.com/hc/en-us/articles/210129486-Scribd-Paid-Access-End-User-License-Agreement) that stated this was not a one-time purchase, but instead a recurring month to month subscription. Scribd does not offer a standalone free trial.
With that being said, we've taken a look at your ticket and can confirm that your subscription has been canceled as of March 8th, 2020 and you will not be billed further. Additionally, you were issued not only a refund that fell within our 30-day Refund Policy but three additional months of refunds as a courtesy that fell outside of our policy. Your case has been resolved and the specialist you were working with followed up with more information on all of this on March 11th, 2020. Please allow 3-5 business days for the funds to be credited back to you.
Let us know if you need any additional assistance moving forward and we're happy to help. Thanks so much!
Limited Titles, Limited Authors. I received a 6 mo. Subscription as a gift. I will not be renewing it.
We’re so sorry about any confusion here with our library. While you may find some titles not immediately available, there will always be something to read! Our article here, https://bit.ly/2yPhpTq can help you with this, or feel free to email us at [email protected].
I never received a refund even after numerous attempts. And I hate they have no customer service. You NEVER get a response or answer, absolute rubbish! I think about if they did this to lots of people(I'm sure they do) they were making a killing. Please protect yourself use another service
Hi Nick, we're so sorry for the frustrating experience! We'd be more than happy to take a second look here and make things right for you. Could you please update your review with your support ticket # so we can escalate this to a specialist right away? Thanks!
I've been charged repeatedly after canceling my account. They never make is clear that you have to confirm it by email which is misleading. I will tell all m friends to stay away from this service because of the bad content as well if something isn't resolved.
Hi Samantha - We apologize for the confusion here! When you cancel your subscription with us, you will immediately receive a confirmation email of the cancellation to your primary email address on file. If you did not receive this confirmation email from us, then the subscription cancellation was not completed successfully. This is mentioned in our cancellation guide found here: https://support.scribd.com/hc/en-us/articles/210134046-How-to-cancel-your-premium-membership
That being said, we want to confirm that your subscription is canceled and you aren’t billed further. If you could please email our support team at [email protected] and update your review with your support ticket #, we can get you connected with someone who can help with this right away. Thanks!
As with so many others, this company keeps taking money from my bank account even after cancelling. I would like my money back, please.
This issue is that cancelling is a process that involves several steps. People may think they have cancelled but have not because they have not progressed to the final step. It's a deliberate deceptive ploy to stop people cancelling.
Hi Andrew - Thanks for bringing this to our attention, and we’re so sorry for any confusion here! Since we can't bill a canceled subscription, it sounds like these charges might be originating from a duplicate account or unsuccessful cancellation. We’d be happy to investigate this and stop any further charges! Please reach out to our support team at help@scribd if you haven't already, and update your review with your support ticket number so we can get this resolved for you right away. Thanks!
Unlawful practice, continue to take membership - make it almost impossible to cancel membership. Terrible business practice stay away do not give this company your credit card details they are criminals. No customer service, do not respond to emails, really awful experience! Can't stress it enough, stay away... the time I spent onto my Credit Card company trying to get reimbursed I could have read 3 books! Wish I could give a big fat Zero!
Hi Cait, we want to confirm that your subscription is canceled and you aren’t billed further. We're truly sorry for the difficult experience here. If you could please email us at [email protected] and provide your support ticket #, we can get you connected with someone who can help with this right away. Thanks!
I don't know what that services I never use it at all I saw suddenness 3 charges on my Paypal Account without any know what it is, they charge me without any approval and without use that services at all.
Hey Almog - Thanks for bringing this to our attention! We want to confirm that your subscription is canceled and you aren’t billed further. If you could please email us at [email protected] and provide your support ticket #, we can get you connected with someone who can help with this right away! Thanks!
Warning, they have admitted serious technical problems that make one of the books I read on their platform seriously illegible. They've known this problem for more than a month, but don't have a date to fix it. I really liked their product, but if I can't read the books it doesn't make sense. They reach for the stars, but struggle with the simple tasks.
Hi there - We sincerely apologize for the frustrating reading experience! It looks like this has already been reported to our development team and is being worked on. This case is independent of our typical process, which involves requesting a new version of the title from our publishing partners. To further clarify, we have very little input on how our publishers send us files and in what quality and coding type they may be in. At this time we, unfortunately, can't provide a timeline of completion as many factors are involved in these types of fixes. However, the specialist you're working with will make sure to update you as soon as this is resolved. We apologize again for the inconvenience, and thanks so much for your patience here!
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Explore over 170 million documents and counting from a global community of users. Find and upload text on every topic and niche, including research papers, official government documents, user manuals, and more!
Our monthly subscription starts at just $11.99 USD and automatically renews unless the subscription is canceled at least 24 hours prior to the next billing date.
A Scribd monthly subscription also includes access to Everand (ebooks, audiobooks, and more) and SlideShare (presentations and professional content).
Please visit our Help Center for answers to frequently asked questions and the option to connect with our support team for further assistance: https://support.scribd.com/hc/categories/360005188511
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Hi Sofia, we'd be happy to assist you with a refund! Please email the details to [email protected] and update this review to include the ticket number you receive. That way we can connect you with an account specialist asap. Thanks!