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Scribd Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, particularly concerning its subscription model and customer service. Many users report unauthorized charges, difficulties in canceling subscriptions, and a lack of responsive support, leading to perceptions of deceptive practices. While some customers acknowledge the potential value of the service for avid readers, these positives are overshadowed by frustrations with the platform's functionality and the quality of customer interactions. Overall, the feedback indicates a pressing need for improved communication and more transparent billing practices to restore customer trust.
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I have been getting charge monthly for the several months after canceling my service. With no option of customer service contact. They refuse to acknowledge that they are still charging me no response to the emails I e sent. Now I have to go get a new card AGAIN
#*******
I highly do not recommend it. I was just charged yesterday around 837.14 INR. I did take the free trial but was not satisfied, and now iam charged for service I never used and will not be using any further. They are not responding, iam stuck
Hi Siya, thanks for reaching out. We're so sorry for any confusion surrounding your account and the cancellation process. Upon review, it looks like you canceled your account on the same day that your subscription was set to renew - this would be why you were billed accordingly. Not to worry though, as we've gone ahead and refunded the recent charge for you and ensured your account is canceled. You will not be billed further, and we've followed up on your support ticket with a confirmation of all of this. Please continue to correspond with us there in the meantime if you have any other questions - thanks!
I requested a full refund, its like they are stealing your money and continue to do that monthly as long as you do not know,..
Hi Rana, our subscription price is $8.99 USD, so it looks like there might be confusion on the currency rate and conversion. We'd be happy to take a look and assist with a cancellation and refund of your subscription, so please reach out to our support team at [email protected] and update your review with your ticket number so we can get this taken care of ASAP. Thanks!
Same problem as all the other reviews. Signed up for one day, tried to cancel twice, been ignored. Go to your bank/credit card company. The onus is on them to prove that you DIDN'T email them to cancel (in the UK it is anyway) so claim as far back as you can.
Hi Andrew, we're sorry for the cancelation trouble you've encountered. If you email our team, we'd be happy to take a look at this and provide you a refund for your recent charge. Please reach out to [email protected], and then feel free to update this review to include your support ticket number so we can keep track of this here. Thank you.
On June 21,2020, i was automatically billed for a subscription with Scribd. However, I was told that my account was on hold because they failed to process my payment. But a notification came to my phone showing that money had been taken out my account by Scribd. I have cancelled my subscription now but in the light of money being taken from me, why can't I use the account?
I'm kindly putting in a request for a refund and a thorough explanation to all of this.
Thank you so much for letting us know about the trouble with your account - I am so sorry you've been having trouble with these charges! Since we are not able to charge canceled accounts, it seems likely that you may have a duplicate account in our system. So we can check into this further, please contact us at [email protected] and update this message with your ticket number. Someone will be in touch soon - thanks!
Scribd continues to charge me TWICE a month for an account that doesnt even exist. I never signed up for a free trial or created an account. I even called my bank and cancelled my credit card, I got a new card and they still somehow charged my new credit card. I dont have any emails that are linked to the website. FRAUDULENT COMPANY.
Oh no! I am so sorry for the trouble here. Our system is set up to continue to charge bank accounts after updating your card number so subscribed users can continue to use our service without interruption. That said, I am so sorry this is having a negative effect on your account! As we are not able to charge canceled accounts, it sounds like you may have two duplicate accounts with us that are continuing to be charged. However, please do not worry! We have specialists who can absolutely help you with this. Contact us at [email protected] and update this message with your ticket number so they can help you as soon as possible - thanks for your time!
1. They do not send out an e-mail to remind you that your free trial is over and you will be getting a $9.99 charge
2. The cancellation process is really annoying and there are many opportunities for you to be tricked into not cancelling in error,
3. They will not give you a refund if you did not cancel before they took your money
Hi John, we're sorry for any confusion with our cancellation process and your membership. To confirm, when canceling your subscription with us, you will immediately receive a confirmation email of the cancellation to your primary email address on file. If you did not receive this confirmation email from us -- then the subscription cancellation was not completed successfully. We go over this in detail in our cancellation guide, found here: https://support.scribd.com/hc/articles/210134046-How-to-cancel-your-premium-membership
With that being said, we're happy to help with a cancellation and refund for you. Please email our support team at [email protected] and update your review with your support ticket number so we can get this taken care of ASAP. Thanks!
Very bad, I could not contact with due to my payment problem, really really bad.
I did a wrong payment, but when I realized this I contact them immediately, try to solve it as well as cancel my full membership, but instead of answering me, they ignore me, I did not receive any reply from them, I tried to contact with them many times. As I read the policy, I can take a refund within 30 days since they day that is charged
So frustrating!
Maybe I lost my money from them.
I just want to receive email from them to explain about it, and get my refund
Hi Anna, we're so sorry for the cancellation troubles and delay in responding. We've recently received a higher than normal amount of ticket requests and are working through them as fast as possible. With that being said, please update your review with your ticket number and we'll be able to locate it and get this taken care of for you right away. Thanks!
They didn't sent me a notice that my free trial was over and charged me twice for the membership and won't answer to my emails, I asked for a refund about 3 days ago and no answer.
Hi Diana, we're sorry for the trouble you've encountered with these charges. We would be happy to look into this and issue you a refund. We're currently encountering a higher than normal ticket volume, which could be the reason why you haven't had a response from us yet. If you could please update this review with your support ticket number, we can try to escalate your case. Thanks!
Your cancelation procedure is obviously ment to trick people (me) into believing one is ready canceling when there is more steps to go, more buttons to click. 5-6 months I payed extra due to believing I had already canceled the membership. Foolish. /Fredrik Linander
Hi Fredrik,
Thank you so much for contacting us here - I am so sorry for the trouble with your cancelation! Please know, that is not our intention at all and we'd love the opportunity to assist you. Please see our article on how to cancel here: https://bit.ly/30R6kki or contact us at [email protected] and update this message with your ticket number. A specialist will be happy to assist you as soon as possible. Thanks for your time!
I signed up for a trial in May 2018 and cancelled it within a month. However, without my knowing they've been silently charging me for a subscription for the past 2 years. When I log back into my account it says that I ended my subscription back in 2018. So why am I being charged exactly? I contacted customer service and there has been no response. This seems unlawful. I will be contacting my bank shortly if this is not resolved soon. And no I do not have a duplicate account. That is a blatant lie that you've been telling everyone here. I've checked all of my other email accounts and none of them have a record with Scribd. You're using that as an excuse to justify only refunded a month's payment.
Edit: Support ticket is #*******. You're going to tell me that I have a duplicate account under the same payment information. But I'm going to tell you that I do not have a duplicate account and that I have checked all my emails and any way I could have made a duplicate account and I have not. I don't have another account. What is your explanation now?
We're sorry to hear of the trouble you've encountered with this subscription, and we'd like to look into this. Since we cannot locate your account by this review, we'll need you to either reach out to us again if your ticket has been closed through [email protected], or simply update this review with the number of any support ticket you have sent in so we can track this down to be sure you're assisted. Thank you.
Signed up for trial. Deleted my account, but was still charged the monthly fee. I emailed customer service several times with NO response! Support ticket #******* Reading through the reviews, It seems that Scribd is a scam service. Stay way! If scribd is reading fix this issue ASAP!
Hi Ismael, we're sorry for any confusion here. Upon review, we were able to locate a duplicate account of yours that is associated with the subscription charge you're seeing. We've gone ahead and canceled that subscription for you and issued a refund for the recent charge. You will not be billed further by us as it is impossible for us to bill a canceled account. Please refer to your support ticket under the ticket number #2745157 for confirmation of all of this. Let us know if you have any other questions and we're happy to help - thanks!
I did cancel the membership but still was charged and was totally surprised. Then i again attempted to cancel, and they are asking like 10 times if you wish to cancel and if you had missed it, probably you will be charged. I totally don't understand why cancellation needs to be so complex
User name: ram1here
Hi Ram,
Thank you for your comment here - I am so sorry for the trouble you're having with canceling! We can absolutely assist you with this on our end. Please see our support article on how to cancel here: https://bit.ly/2BMwxWX or contact us by emailing [email protected] and update here with your ticket number. A specialist will assist you as soon as possible. Thanks for your time!
Over a week ago my account of which I have had for years all of a sudden has no premium
Membership. I read faq and did everything it said to try. Nothing. Put in a support ticket Jun 2. Email response said I would see a response with one business day. No response yet over a week now. Have responded to the original
Email with additional info and still nothing. Can't access my membership that I have been paying for years now. Wth. And before you reply with a uniform we are sorry scribd ticket is *******. Time to find a different service who offers customer service I am thinking. So frustrating not to be able to access my books. One day can and then next it's asking me to sign up for premium
Membership. Seriously after probably 6 years now? Beyond upset. Time to see my bank to stop
Payments. If you can even respond to a support ticket I have no faith you will stop taking my money for something I can't even access!
Hi Rose, we’re truly sorry for the wait, as we’ve been experiencing a higher than normal amount of requests. Our team is working as fast as they can to ensure these requests get resolved. We were able to locate your support ticket and a specialist just replied with more information so the may better assist you. Please continue to correspond with them via email in the meantime and we'll make sure this gets resolved ASAP. Thanks!
My account has been doubled charged since 2018, I requested a cancellation and refund twice and the picture shows where the refunds were credited. This service has no phone number and they refuse to stop charging my account, I have no current subscriptions with them.
Hi Jasmane, we're so sorry for any confusion here. Upon review, we were able to locate a duplicate account of yours that contained the recent subscription charges you're seeing. To protect your privacy, we'll be having a specialist follow up with you via email with all of the information so you may have it for your reference. Please keep an eye on your inbox and continue to correspond with us via email in the meantime. Thanks so much!
I subscribed for a trial in order to find a book that I did not and immediately cancelled my subscription so I would not be charged. To my surprise, I woke up with a 10.70$ charge, even though I tried to cancel the damn thing 3 times. I have opened a case with them, hopefully I will get a refund, because I did not even use the subscription and I their cancellation process is just horrible, you have to pay attention the fine print, after clicking the " cancel my subscription" button that takes you to a page where you have to click: " yes, I agree" and then to another page where you have to click " no, thank you, I don't want this subscription anymore" and so on and so forth. You are mmocking your customers with this process.
Hi Adina, we're sorry for the confusion. It sounds like this charge is related to a duplicate account or unsuccessful cancellation, as it is impossible for us to bill a canceled account. We'd be happy to look into this with you, so please email us at [email protected] and update your review with your ticket number. We'll follow up from there and make sure this gets taken care of for you. Thanks!
1. Credit card processor does not work on site and they do not accept pay pal or google pay. The entire payment system is broken on scrib.com
2. https://support.scribd.com/ refuses to answer any question. They do not answer questions. I waited over a week, NO response.
They have books but they do not allow subscription to site. Amazon is 100X better,
I seriously tried 5 credit card, 2 paypal and 1 google pay. Scribd returns the SAME error message.
Hi Jason, please update this review with the ticket number you received when you emailed [email protected]. We want to escalate your case to a specialist for review. Thanks!
They give you a "trial" then they don't acknowledge your cancellation. So they just keep charging. I've been trying to cancel since December with no success. They don't answer phones and they make it impossible for you to contact them. STAY AWAY unless you like their service.
Hi there, we apologize for any confusion surrounding your subscription with us and we'd be happy to clarify your experience. To confirm, when canceling your subscription with us, you will immediately receive a confirmation email of the cancellation to your primary email address on file. If you did not receive this confirmation email from us -- then the subscription cancellation was not completed successfully. We go over this in detail in our cancellation guide, found here: https://support.scribd.com/hc/en-us/articles/210134046-How-to-cancel-your-premium-membership
With that being said, we'd be happy to help with a cancellation and refund for you. While we don't offer phone support, our support team is more than happy to get this resolved for you quickly and efficiently via email. Please reach out to us at [email protected] if you haven't already and update your review with your ticket # so we can assist - thanks!
I canceled my scribe subscription last December... only for me to wake up to a deduction from my account this month... I don't want this to happen next month, i honestly don't know to do...
Ticket No; *******
Hi Omotayo, we're so sorry for the confusion here. It sounds like you have an active subscription with us, as it is impossible for us to bill a canceled account. We'd be happy to help with a cancellation and refund. Please email us at [email protected] and update your review with your support ticket # when this is done so we can follow up. Thanks!
This lot are crafty. I wonder why they havent been prosecuted and shut down. Making false claims (unlimited books) and continuing to take payment unauthorised from credit cards. A slick scam. They respond with a form letter placing the blame on the user. Ive more chance of inheriting my Nigerian uncles estate.
Hey there - Just to clarify, Scribd does not "sign up" or "start subscriptions" for our users without their consent. In order for someone to have an active subscription with us, the only way to do so would be for them to sign up when creating an account, or restart/renew their membership from their Account Settings page. We apologize for any confusion here.
With that being said, we'd be more than happy to help with a cancellation and refund. Please email our support team at [email protected] and update your review with your ticket number so we can get this taken care of for you. Thanks!
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Explore over 170 million documents and counting from a global community of users. Find and upload text on every topic and niche, including research papers, official government documents, user manuals, and more!
Our monthly subscription starts at just $11.99 USD and automatically renews unless the subscription is canceled at least 24 hours prior to the next billing date.
A Scribd monthly subscription also includes access to Everand (ebooks, audiobooks, and more) and SlideShare (presentations and professional content).
Please visit our Help Center for answers to frequently asked questions and the option to connect with our support team for further assistance: https://support.scribd.com/hc/categories/360005188511
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for contacting us, and we are so sorry for the delayed response! While we’re excited that the Scribd community is growing as rapidly as it is, we’ve admittedly not been able to reply as quickly as we’d like to. We're working to improve this moving forward and, in the meantime, we are more than happy to help in any way we can.
That said, you should have received a ticket number email when you contacted us. Please update this comment with that number and someone from our support channel will get back to you as soon as possible. Thanks for your time!