On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Scribd Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, particularly concerning its subscription model and customer service. Many users report unauthorized charges, difficulties in canceling subscriptions, and a lack of responsive support, leading to perceptions of deceptive practices. While some customers acknowledge the potential value of the service for avid readers, these positives are overshadowed by frustrations with the platform's functionality and the quality of customer interactions. Overall, the feedback indicates a pressing need for improved communication and more transparent billing practices to restore customer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
This service has about 70% less books than Audible plus the books they do have skip and or pause throughout the books. I have contacted Scribd 3 times trying to get them to address the problem. It took 2 weeks for them to respond to my first contact saying they're happy to say the problem had been fixed. I contacted them back telling them the problem has not been fixed. I contacted them again recently because I had not heard back from them. As of today I have still not heard back from them and the issue persists. I could understand if it was one book Or if it was just once or twice per book but it isn't. It's every book, every chapter. I've even tried deleting the app and downloading it again. That didn't fix it either.
I signed up for the free membership because it was stated that they will send an email to me to remind to cancel my subscription once the free trial will be up soon. However, I received no email from them and they proceeded to charge my PayPal $9.62. Wasn't the price supposed to be $8.99? Extremely disappointed in their service.
Thanks for letting us know, Jocelyn. I am so sorry for the confusion here and for the trouble with this charge! Our charges are subject to tax, which is likely why you are seeing a higher amount. However, please do not worry! We can help ensure your account is canceled and issue you a refund. So we can assist you, please submit a ticket through this link; https://scr.bi/assist and one of our agents will respond to you as soon as possible. Thanks for your time!
I canceled my subscription and I am still being charged for it every month. I have tried logging back in and every checking other emails and it says that I did end my subscription... But I am still being charged!
Thank you for letting us know, Ramona. I am so sorry for the trouble with these charges! Since we cannot charge a canceled account, it sounds like you may have a duplicate account. That said, please do not worry! We can help you with this. To get in touch, please submit a ticket through this link https://scr.bi/assist. One of our agents will get back to you as soon as possible once you do. Thanks for your time!
This account was never used and cancelled after the trial ended in 2016 yet you continued to charge my elderly fathers card **without authorisation**. So heart breaking. WE NEED A REAL REFUND PLEASE
https://www.youtube.com/watch?v=tyUuWMI5R-0&t=1s
Hi Chantal, we'd like to take another look at this for you. Ticket 2770847 is closed, so we'd like to get a new one opened. Please submit a new ticket through this link https://scr.bi/assist so your request is escalated straight to my inbox so I can assist. Thanks. We look forward to hearing from you very soon.
I will only warn you never to attempt giving your Debit/Credit card details during TRIAL Period. You will only wake up and see double charges, which you will never get refunded. And the case will be closed on the basis that 'BENEFICIARY GOT VALUE FOR PAYMENT'. Scribd is full of crooks. BEWARE!
Hi Ydiz,
Thank you for commenting here and on Twitter - I am truly so sorry for the trouble with your charge! Though we are a monthly subscription service, the first 30 days are always free! Additionally, we are always more than willing to help with refunds and cancelations. That said, I can confirm one of our agents is currently working with you on ticket number 2757765. Please respond to them there with further questions and they will be there to help you. Thanks for your time!
I cancelled my Scribd account two months ago, but I am continually being charged $12.53 every month for the past two months for an account that I don't even use. After reading several reviews of other people experiencing the exact same thing as I am, I am sending another message regarding this issue.
I have bank statements stating that I am being charged. It also says on the scribd website that I am not subscribed to any service and that I don't have a card on file.
I have an order number as well if this is required to receive refunds for the charges.
I would very much appreciate a refund and an explanation as to why I am continually being charged when my account was cancelled so long ago.
Hi Bianca, thank you for bringing this to our attention. We're truly sorry for the cancellation difficulties you experienced. Please submit a ticket through this link https://scr.bi/assist so your request is escalated immediately for assistance. Thank you.
I have been charged for more than a year and I don't even have an account! What a bastard company. Ticket number: #*******. STOP YOUR FRAUDULENT TRANSACTIONS!
Hi Echo, thank you for reaching out - We're happy to help! Upon review, it looks like you've already been assisted by one of our agents in your separate email ticket and your case has been resolved with an explanation as to why you encountered this charge after you began a free trial with us. Please direct any further questions back to your support ticket mentioned above so that we may best assist you. Thanks!
Charge your money even if you unsubscribed
Awful customer service, don't answer they emails
It's literally a scam don't subscribe
I am so sorry for the trouble with your account and for our delayed response! We are currently experiencing backlog, causing us to not be able to answer our customers as quickly as we'd like. However, please know we cannot charge a canceled account, so you likely have a failed cancelation or a duplicate account. So we can help you out with this, please update here with the ticket number you should have received after contacting support, and we'll get back to you as soon as possible. Thanks!
I had some trouble canceling subscription, but when I posted comment here they really replied me and refunded me
Thank you Scribd and Sitejabber.
Thank you for letting us know, Veronika. I am so sorry for the trouble with these duplicate charges and for our delay in response! I have reviewed our system, and it looks like we have already refunded you and responded on your ticket #2797282. However, I have also gone ahead and directly responded to your ticket #2800015, so please let me know if you have more questions by responding there. Thanks for your time!
Cancelled my account on 06th, they try to take money on 28th of previous month. Today I updated my card with money and 3 hours later baam took all 11$ from account without 0 consent. Mailed them today, No option to remove my card, only update details. How the hell im gonna get a new card for scam people. I need my money back and please delete my account. I dont want to be at any scam website. There moto is to dupe students money during COVID-19 pandemic.
EDIT: After chat, they promptly refunded me the money with 0 hassles
EDIT2(23/7/2020)- Since there was no option to delete my payment method I kept my card empty just in case and today on going through charges on the card, they again tried to take my money on 15th and 16th of this month respectively. Now I dont know how the system works but this is seriously flawed and made to take money. I lost nearly $2 more for Point of decline transaction, I know its not much to people but here i can get 1 day's meal for that. So this matters to me a lot. Please refrain from adding anything on your account.
Thanks for updating here - I am so glad we were able to help you! Please feel free to let us know if you have more questions by responding to your support ticket at any time. Otherwise, thank you again for your comment here, and have a great day!
Great! They refunded the money as per the conversion. I really appreciate it.
Content of scribd is good but they need to check on the payment management as many are facing trouble.
Hi there, we just responded to you via email and confirmed cancellation of your account and refunded your charge. Our system automatically merges duplicate tickets, which is why one appeared closed without a reply. Thanks again for reaching out!
I have been charged $8.99 on 7/7/2020.My previous subscription was already cancelled. Without any notification my amount has been charged. Ticket no. 2795329 and is already running for 3 days. Ticket no. 2798973 has been solved today without any response. No response from your end. Please look into the matter. This is how you treat your customer. I want my refund.
Waiting for your reply.
Reference #******* Several months after cancelling my account and I've been charged multiple times over the last year. Please fix now.
Hi Sean, we're sorry to hear about the charges you are encountering. The reference number you provided is not one we can use to look up any previous email support tickets or accounts you may have with us. So we can best assist you, can you please reach out to [email protected] to connect with a support specialist? Then feel free to update this review with your ticket number so we can escalate your ticket. Thanks!
They withdrew my money from my account without notification! I want to refund and cancel my membership because I don't use this site. I wrote a lot of this "tickets" but they don't answer on them! I don't know where to write, I even wrote them in Twitter.
Hi Angelina, thank you so much for bringing this to our attention. I would be more than happy to assist you in canceling your subscription and with a refund. Can you please reach out to [email protected] to connect with a support specialist? Then update this review with your ticket number so we can escalate your case. Thank you.
I have subscribed apparently without realizing. Once I decided to end my subscription, I wasn't able to do that as the website doesn't allow me to sign in or cancel anything. Stay away from this website.
Hi Aylin, we're sorry you've encountered some cancellation difficulties. Our team would be more than happy to help you out with this. Please reach out to [email protected] to connect with a support specialist, then update this review with your ticket number so we can follow up with you. Thanks!
Invoice ID: **************
1) Do not use the website services and keep yourself away as further as possible
2) Do not register at their website and do not provide any bank cards and/or Paypal accounts details
3) Even if you cancel your free-trial membership on the same/next day, the company will not send you a cancellation number and any emails. You can see on the top of the web page the message "You still have 29 free days left of reading. If your subscription ends, you will lose access to all books, audiobooks, and documents"
4) Regardless of any cancellation the website will charge your bank cards and you should contact to a bank support to cancel the transaction. Because the website didn't provide any cancellation number, you have no chance to prove that you cancelled your subscription/membership.
Also, only after you contact about the fraud transaction either to your bank or Paypal, and do cancellation of a membership request over again, then the website is going to send you just email about cancellation without any numbers.
5) Read books only at reliable website, aka Kindle, Learning Oreily, Apress, Litres.
Thanks for your comment here - I am so sorry for the frustration with this charge! Please know, as long as your account is canceled before your next payment date, you will not be charged on the following date. That said, if you were charged after canceling, this was likely due to a failed cancelation or a duplicate account. However, again, please do not worry! We have a team of experts who can help you with this and refund you. Just contact our support team at [email protected] and update here with your ticket number. We'll respond and assist you as soon as possible. Thank you for your time.
I canceled my subscription last month and noticed i was charged once again on July 2nd, Very disappointed. I should have known this was a scam when i didn't receive an email when i cancelled. I have also tried to email this company on my occasions and their email address doesn't even work.
Thanks for contacting us here - I am so sorry for the trouble with this charge! I was able to review our system using the screenshot you provided and found your account. It seems it was not completely canceled, which is why you were charged again. That said, please do not worry! We are always more than willing to help with this.
I have refunded your last charge and canceled your account for you so you will not be charged again. You can use your old login information to sign in at any time to review your inactive account. You can also expect your payment returned in 3-5 business days. If you have additional questions about your account, feel free to email us at [email protected] and update here with your ticket number. Otherwise, thanks again for bringing this to our attention here, and have a great day!
I WAS SHOCKED TO SEE WHAT I HAD BEEN AFRAID OF HAPPEN.
Scribd deducted my account for a subscription and membership i have ended long ago just this morning.
I visited their website to see if i had not done cancellation effectively then, but there was no way to verify that as a had no active subscription fro all indications. I have sent a message as required to them for a refund otherwise this would be a fraudulent organisation. I had not even visited their site for three months or more until today
Hi there Olaolu, we're sorry for this unwanted charge you've encountered. We'd like to get to the bottom of this and provide more clarification. Feel free to update this review to include your support ticket number so we can escalate the message you sent to our support center. Thanks!
They lied to me and said they processed a refund for sneak charging me on a duplicatr account for 36mo. They apologized and said they granted a refund. Then they started charging again despite me not using scribd. This is a criminal company, or they were legitimate and went rogue. Call your police; file a complaint with the BBB, do NOT give them CC info my next steps are to work with my CC companies or perhaps cancel all associated cards they have on file. Their modus operandi is to keep charging and profit off the percent that are not persistent enough to get their money back from fraud. I'm speaking to an attorney to take them down and for a potentially capitulating class action suit of $18M in damages.
Hi Andy, could you please email [email protected] about this? We want to escalate your case to an account specialist for review. Please update this review with your ticket number for the fastest response. Thanks!
I have emailed twice and have not even gotten a response! They have been charging me without my knowledge and I don't even have an account with them! No one from the company has gotten back to me is there a way I can get ahold of customer service? Someone please help, this is crazy and does not seem legal!
Support ticket #*******
Hi Sofia, it sounds like you have an active subscription with us. We'd be happy to help with a cancellation and refund. Please email us at [email protected] and update your review with your support ticket # when this is done so we can follow up ASAP. Thanks!
Like many others I was charged for a monthly subscription after cancelling. I did however contact their customer support and they resolved the issue in a timely manner and refunded the money. I would suggest Scribd review their cancel subscription flow on the website to make it an easier one step process, and they should send monthly emails upon charging the account also and to confirm cancellation. I initially signed up for this service because they had some content I was looking for that was hard to find elsewhere. Would give this 5 stars if not for the issue with overcharging and being sneaky. Mixed feelings overall.
Thanks for your comment here - I am so sorry you had trouble canceling! Please know, we have absolutely no intention of being sneaky at all when it comes to cancelations, and we do have support articles on how to cancel if you are interested. I have linked one here for your convenience; https://bit.ly/2AhGzis
That said, however, thank you for your feedback about possibly integrating an easier cancelation process. I am happy to report that this is actually something our Product Design team is currently working on! Whenever we receive a report that our cancelation process is too difficult, we do pass it along to them as an additional example of this issue, so I have passed this one along to them as well. I am truly hopeful we will see something simpler released in the near future and I thank you for your patience in the meantime!
If you have any additional questions, please feel free to contact us at [email protected] at any time and one of our agents will assist you as soon as possible. Otherwise, thank you again for your comment here and I hope you have a wonderful rest of your day!
From the business
Explore over 170 million documents and counting from a global community of users. Find and upload text on every topic and niche, including research papers, official government documents, user manuals, and more!
Our monthly subscription starts at just $11.99 USD and automatically renews unless the subscription is canceled at least 24 hours prior to the next billing date.
A Scribd monthly subscription also includes access to Everand (ebooks, audiobooks, and more) and SlideShare (presentations and professional content).
Please visit our Help Center for answers to frequently asked questions and the option to connect with our support team for further assistance: https://support.scribd.com/hc/categories/360005188511
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Donna, we're sorry to hear about the glitching you are experiencing with your books! Since you have contacted Scribd, can you please update this review to include your support ticket number? We'll be able to find you that way and address the issue. Thanks!