ScotiabankReviews 274

I've never had a problem at my other bank.

I put a government cheque through my app and says it's on hold for 5 days….

I have bills to pay…

I don't think it's fair they can just hold money…

When I was with conexus, they never held any cheques. I switched to Scotia as my car loan is through them…

Not impressed

I recently paid off the line of credit and the "value visa" on July 31st at the branch. I was told that the deposits would be held for 5 business days, which means the accounts would be cleared today Aug 9th. When I checked on line the amounts are still pending. I phoned the idiots and their so called customer service department only to find out that the moron's put a 7 business day hold on my deposits at the branch not the 5 days indicated. I feel that I have been lied to by Scotia Bank... Can't wait to have these accounts cleared as I will be closing them down. Never in my life have I been treated this way after being with Scotia for more than 25 years... I'm done!

I opened this account when I was 19. I'm canadian, but my father was stationed overseas. I've had nothing but problems since I opened with them. Over and over and over. Fees that I dont understand, clerks that cant explain them, rude workers, decisions that make no sense. They have nerve charging what they charge. Even friends and family camt believe some of my charges. My parents and one of my sisters used to have accounts and all are closed now for the same reasons. I hate these guys. This account is closed as of Monday next week.

A few years ago, I would five stars to this bank. Now, they are the worst. Their employees started to make mistake after mistake. When I try to reach Scotiabank by the phone, every time, it is a very long wait, both at my branch and at their central number. Very unprofessional, rude employees appeared. They started to ask too many personal questions, although the bank has my voice recognition. Yet, they have no idea what is happening with my account. Some employees who answer the phone cannot understand English, and it is a challenge to understand their accent. But their golden rule is: the customer is always wrong. They started lying, giving ridiculous excuses, insulting clients' intelligence. How can anyone trust such a bank?

I've been a customer at Scotia bank for over 20 years. I carry a $******* balance in my chequing account, and don't receive a penny of interest. There was a mix up with my US dollar visa that I hadn't used in over a year, was on hold for over 40 mins, hung up on once, was on the line for over 1 1/2 hrs simply to get a new visa, guess what still no visa. I went to BMO MasterCard, applied on line and within 5 mins was approved. WTF I've never been a BMO customer but my US account is now going to be transferred there and more then likely all my business will find its way there. Sorry Scotia you have completely and utterly fail at and resemblance of customer service. Your call centre is a complete failure.

Stolen money multiple times. The bank and service is multiply by zero even federal regulated bank. The staff with authority to override security and automated transaction is simple diverse my money to their investing account and making profit on it. $******* now in inactive account making money someone els. The money was transfer to my broker investing account but never drives. In the same day someone on my web banking page create bill payment to Scotia I trade and simply revered my money there, in inactive and cancelled account that I never have exes to it. Staff was terrible, no one know anything, finally some buddy told me I have to wait 10 to 15 business days to get my money back. Shame on you!

This company cares about one thing and one thing only... MONEY! Every year they must make more and more money than the year before. This means making the employees life more miserable and also giving less and less value to the customer.

Working here is also awful. Poor pay and very salesy. Free speech is non existant here. You are constantly told what to say to the customer. They also weaponize empathy. Working at the call center is brutal. The wait times are very high. A problem that can be fixed by hiring a couple more people but the bank can't seem to do that because you know. Money...

Today I called in to deal with an issue I had with my credit card activation.

It was an essentially straight forward issue that an agent should have easily been able to help me with.

The agent I spoke to was completely useless. He was virtually incoherent and didn't listen to me, just kept talking over me from what sounded like a rote script.

At a certain point in the conversation when he told me that he couldn't access my account or help me I hung up the phone and called in again.

On the next call the agent I spoke to was very friendly and helpful and he transferred me to someone else once I explained the issue.

The next agent likewise was great, he quickly resolved the issue and was very personable.

Last week I called in to get some information related to a line of credit. I just needed to know when I could expect the welcome package and process in setting up the account online.

The agent wasn't able to provide me with any information. She put me on hold for a few minutes while she looked into it.
When she came back she really didn't answer any of my questions at all.

I haven't dealt with their customer service very much but it's very inconsistent

My plan moving forward- if within the first couple of minutes it becomes clear that the agent is useless hang up and call back.

There is then a chance that you may actually get one of their good agents who knows what they're doing.

At one point I would have give 5 stars! My account was defrauded of a 975$! I was told it would take 9 days! After 10 days noone knew what I was talking about!? I was on the phone put on long waits! Transferred to 5 different people! This took 5 hours! I was told the money would be there in 5 days! Guess what!? Surprise! Not there! I talked to a very nice bank manager that assured me that was rediculous and she was in the fight for me. Finally once again I have to wait up to 3 business days I went in to the bank and I was very upset. Basically had to threaten that I wanted it today or I was leaving! Threaten not in a harmful way let's make that clear. Lol I didnt care how they got the money! Aghh they offered me an over draft... um are you kidding me!? Lol I told them that they could all take it out of there pockets and then get the money and see how they liked it. I then took all my money out of my account and said today and even then I have ro think about coming back.In a half an hour my money was there! Hmm what a surprise! I told them that with all I went through it didnt feel like enough! I had to use my rent money for the summer as I do not work! I told them that I feel I should be reimbursed that money for the upset! The emotional crap I had to go through and how I had to make threats before something happened!. The manager agreed. Hmm passive aggressive maybe. Idk. However I'm sure that wont happen. I also said or dont charge me for a year for using your bank. Lol
I'm sure I wonr hear back. It's too bad I really liked it until then.

I am a new customer to Scotia Bank, after having my account for only 2 weeks my account was frauded and now I cant reach anyone to get my money back. Worst service I have ever experienced. 2 hours on hold then to get an ignorant rep on the other end. Frustrating and unacceptable. I am searching for a new bank, I can never reach anyone to discuss my banking needs and when I do, they are of no help. People that are considering opening with Scotia bank look elsewhere. BEWARE!

As a long-time customer of the Scotiabank, the service has been on a steady decline in the last couple of years. If you have an issue with this bank good luck in getting a resolution and not to mention getting a hold of anyone to return your calls. If you call the Customer Care Center most of the agents are not capable of helping you out but they will make an appointment for you at your bank location which no one ever bothers calling you back. Then you follow their complaint process and, in the end, they (SCOTIABANK)is always right. This was my second issue with them)of not returning my calls) and no one, including my bank has ever called me back to discuss any of this. What are they hiding? The process: contact your bank. I did and I left a message a few weeks ago and thus far no one has bothered to call me back. I then emailed the Office of the President to confirm receipt of email. What do I get? Someone who has rehearsed and memorized a phrase that they continued to repeat that have "24 hours to acknowledge receipt" over and over again. This to me felt very condescending. To date, no one has ever contacted me or acknowledged receipt of my emails. I guess they believe they are following policies/procedures and do not need to do anything further. I also sent an email to the Office of the Ombudsman as per their process. They too have not responded. I believe they have 30 days to do so. The process is so lengthy and time consuming that I truly believe they hope one would give up or with time the issue will eventually "go away". This arrogance still does not negate the POOR customer Service received or make me feel any better.

Scotiabank, do us a favour and please invest more into your Customer Service! In case you did not know, it is common courtesy to return customer calls! Training employees to say sorry over and over again and having them reiterate a memorized script does not make me feel any better if NOTHING is done! You can do better!

I give you a ZERO for Customer Service. Hope you take these suggestions and do something about them.

A. T.

Long waiting time, dont call them ever
They will make you wait like ages, instead go to bank directly

This bank has lost my trust and business. I needed to remove my ex-wife from two mortgages I have for my investment properties after a separation agreement has been signed. Scotiabank pretends to open a new mortgage for me (which is ok) but treat like I am virtually paying off the old mortgages and pay the penalties but keep the business with them. As reference I am doing the same with another bank (CIBC) and there is not such insane and illogical situation like with Scotiabank. This made me realize that Scotiabank goals is to take money from customers at any cost. Terrible bank I am moving my businesses (mortgages and credit cards) to another bank as soon as possible. Stay away from Scotiabank.

I have had a Scotia account since I was like 12 years old. Since I hit my 20s I have had a terrible experience. They don't care about their customers. I have called multiple times for help and received zero. I just got told they didn't mail my bank card to my house but my branch instead. So in the middle of a pandemic in Canada I have to got my branch and get a card. Icing on the cake is that they are only open 9:30-5pm latest at this location which is when I and the majority of the population work. The second I pay everything off I will be canceling my account. RBC is much more useful and helpful. I hate Scotia with a passion. Or did I mention they also charge me 55 dollars in account fees.

I bought 5 years financial institutes GICs in my RRSP at different banks, TD, Scotiabank, Royal Bank, and matured in one month or two apart in 2020. Returns from TD and Royal Bank almost the same -- reached cap 20% while returns from Scotiabank were 2.287 and 4.28 over 5 years. Terrible experience with Scotiabank. My money invested in Scotiabank made me much poorer than I think.

Don't bother expecting them to help the only thing they can seem to do is confirm you ID and move you in circles between departments.