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ScoreSense

3.4

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From the business

At ScoreSense®, empowering people with the credit insights, tools and personal support to make better-informed decisions about their financial lives is our sole focus. Having your credit scores is important, but understanding what’s behind them is critical. ScoreSense fills the gap that other credit score providers simply don’t.

Not only does ScoreSense provide all three credit scores and reports from TransUnion®, Equifax® and Experian®, we also analyze your latest credit data to show you which factors are most affecting your scores – and possible steps you can take to protect your credit. The ScoreSense app and easy-to-use tools equip you to understand your credit; credit alerts notify you of changes and potential threats; and a credit specialist is ready to answer your questions and help you make sense of your scores and reports, every time you call or chat online.

The ScoreSense team is available to answer your questions seven days a week at 1-800...


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ScoreSense Reviews Summary

ScoreSense has a rating of 3.4 stars from 1,786 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ScoreSense most frequently mention credit report, good experience and customer service. ScoreSense ranks 1st among Credit Reports sites.

This company responds to reviews on average within 3 days

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New York
1 review
0 helpful votes
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I have tried to cancel this and I have requested 7 times and they are still trying to charge my card. Extremely hard to get anyone to answer my cancellation request. Don't like services. Not worth $20 a month! Don't do it or free week, they kick you in and can't cancel! Very dissatisfied!

Date of experience: January 14, 2020
Pennsylvania
1 review
1 helpful vote
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My score
February 13, 2020

I received my scores but didn't realize there was a charge. I paid $1 which I thought was refundable & now see I was charged. I'm 85 years old & I guess I didn't know there was a charge. I really can't afford this charge & would like to cancel this & I would please like a refund. Thank you!

ScoreSense attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 14, 2020
Maryland
1 review
0 helpful votes
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Not FICO Scores
February 15, 2020

The free trial made it seem as though I was getting my fico scores which I'm actually only getting my vantage scores. I already have credit karma for free anytime I want. I really dont see the point in paying for score sense. Not what I wanted or expected.

ScoreSense attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 14, 2020
California
1 review
0 helpful votes
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The experience was good. Simple login and answering the questions for credit report was easy.

Date of experience: January 13, 2020
Michigan
1 review
0 helpful votes
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Not happy
February 13, 2020

When I paid for my credit score it was supposed to be $1 but instead it cost me $50 I feel like I was tricked and am not happy that this happened

ScoreSense attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 13, 2020
Texas
1 review
1 helpful vote
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Too Hard to Cancel
February 13, 2020

The website does not provide for cancels. I sent an email requesting cancellation and received a response telling me that I had to call to cancel. What a pain in the $#*!.

ScoreSense attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 13, 2020
Wisconsin
1 review
0 helpful votes
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Scoresense review
January 13, 2020

Thanks for helping me. I will come back later when my situation is different.

Date of experience: January 13, 2020
California
2 reviews
0 helpful votes
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Great info and easy to use
January 13, 2020

Easy to use. Fast and clear information
Not complicated. Suggested how to improve my scores.

Date of experience: January 13, 2020
Michigan
1 review
0 helpful votes
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Rebuilding my Credit
January 13, 2020

So far ScoreSense has been very useful with updates of my credit scores.

Date of experience: January 13, 2020
Massachusetts
1 review
0 helpful votes
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ScoreSense, a ripoff company
February 12, 2020

ScoreSense is a ripoff company. I cancelled my membership within 7 days, but they continued to charge my bank account a fee of $29.99. Do not trust SCORESENSE!

ScoreSense attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 13, 2020
Indiana
1 review
0 helpful votes
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Unhappy
February 13, 2020

I am afraid that when I look up my score, it will lower my credit rating. But even more important is that although you send me an alarm, I have no idea how to interpret it. All I know is that I want to improve my score.

ScoreSense attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 13, 2020
California
1 review
1 helpful vote
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Disappointed
February 13, 2020

I don't understand why I keep getting E-mails--I cancelled my membership over a week ago. I wanted to make sure I was not billed--yet I have received no cancellation notice!

ScoreSense attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 13, 2020
New Hampshire
1 review
0 helpful votes
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Easy to get done
January 13, 2020

Person from group was very helpful and fixed things quickly

Date of experience: January 13, 2020
Ohio
1 review
0 helpful votes
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Didn't need credit score for loan I have my credit score thru experian

ScoreSense attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 13, 2020
Illinois
1 review
0 helpful votes
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Very disappointed
February 12, 2020

I have not been able to login back in after using the product only one time

ScoreSense attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 13, 2020
Arkansas
1 review
0 helpful votes
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So kind
January 13, 2020

Great and easy to check on all things credit. Easy to operate website

Date of experience: January 13, 2020
Florida
1 review
0 helpful votes
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Mr
January 13, 2020

Request for cancellation of service. Agent very polite and thorough.

Date of experience: January 13, 2020
Ohio
1 review
0 helpful votes
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ScoreSense Review
January 13, 2020

My brief experience with ScoreSense was very satisfactory. It is a professional organization in every way.

Date of experience: January 13, 2020
Washington
1 review
0 helpful votes
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Pleased
January 13, 2020

Forthright and professional, a little pushy but I expected that.

Date of experience: January 13, 2020
Tennessee
1 review
1 helpful vote
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Insanity
February 13, 2020

Normal site until cancelling. Endless salespitch to keep service. I feel bad for the operator. Its company policy... why keep something that's so hard to cancel? I had to hang up they wouldn't shut up

ScoreSense attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 13, 2020