ScoreSenseReviews 1,786

I lost my job due to covid and can't afford to pay i asked for a refund they denied me only one refund on the 21of December the same day it suppose to come out my checking and i canceled my subscription the same day on the 21od December. They canceled my subscription for me and the next day denied me my 29.95 and said i wasnt getting it back... covid took my job i can't afford them to keep my 29.95. Who else can i talk to this is not right at all

I've used ScoreSence for over a year and I initially got into it through their free trial. I was impressed by the details and how easy it was to see how I could improve my credit score. If I were to rate this company 6 months ago then I would have given it a 5/5. Unfortunately, there was a new App update and it looks like their website also mimics the App interface, which is less detailed and not as useful. I'm currently looking for another App to replace ScoreSence as I'm not satisfied with the latest updates... now it seems to be more focused on advertising their services.

I signed up for the 7 day membership and I tried canceling the very next day. I tried for over a month to cancel my membership, but you can only do this by speaking to a live person. For the month that I tried calling they were either having a problem with their phone system or all circuits were busy. I was finally able to get through to someone after my monthly membership ha been charged the $39.99. When I requested a refund since I never used the service I was told an email would be sent to that department. I received an email today stating that my refund request for the $39.99 was not approved because it was after the monthly fee had been paid. However, they did APPPROVE a refund for $1.00, which was the amount for the 7 day trial. Since, this amount was refunded the entire amount should have been since they are basically saying my membership was canceled after the trial period. I AM DISPUTING THIS WITH MY CARD COMPANY. STAY AWAY FROM THIS COMPANY. THEY ARE ONLY TRYING TO SCAM PEOPLE!

I wanted to cancel my membership because I've only use it once and they kept charging my account. When I called the FIRST time, one of the customer service representatives that answered was being a bit rude when I tried to get my membership cancelled, they kept offering me discounts and was basically trying to get me to stay, but I didn't want to and kept repeating that I just want the whole thing canceled; however he had the AUDACITY to tell me that I didn't care about my credit and etc, which was very unprofessional. He hung up on me after I refused his other offer that he made. I understand people get bad days, but saying those things like, " I didn't care about my credit" was very uncalled for and rude.

I called again and talk to another representative who was more professional, helpful, understanding. He immediately canceled my membership with no problem at all! :)