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ScoreSense

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

At ScoreSense®, empowering people with the credit insights, tools and personal support to make better-informed decisions about their financial lives is our sole focus. Having your credit scores is important, but understanding what’s behind them is critical. ScoreSense fills the gap that other credit score providers simply don’t.

Not only does ScoreSense provide all three credit scores and reports from TransUnion®, Equifax® and Experian®, we also analyze your latest credit data to show you which factors are most affecting your scores – and possible steps you can take to protect your credit. The ScoreSense app and easy-to-use tools equip you to understand your credit; credit alerts notify you of changes and potential threats; and a credit specialist is ready to answer your questions and help you make sense of your scores and reports, every time you call or chat online.

The ScoreSense team is available to answer your questions seven days a week at 1-800...


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ScoreSense Reviews Summary

ScoreSense has a rating of 3.6 stars from 1,785 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ScoreSense most frequently mention credit report, good experience and customer service. ScoreSense ranks 1st among Credit Reports sites.

This company responds to reviews on average within 3 days

We monitor reviews for authenticity

Puerto Rico
1 review
0 helpful votes
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Excellent
August 5, 2021

Fast and secure, I can recommend it to my friends and family

Date of experience: August 5, 2021
Pennsylvania
1 review
0 helpful votes
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Horrible ripoff
September 1, 2021

So you pay 9.99 then paid 119.00 then 19.97 monthly didnt help my scores then cancelled in April 2021 received confirmation they are still taking 19.97 out after 5 months ive asked to cancel again and now they say they cant find my account but they can find my bank account because they are still taking money faithfully. Dont do it.

Date of experience: August 2, 2021
California
2 reviews
0 helpful votes
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Informative Information
August 1, 2021

A simple eye view of my credit history and standing.

Date of experience: August 1, 2021
Nebraska
2 reviews
0 helpful votes
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Easy to use
August 1, 2021

No problems. I was able to easily access my score and report. There were no surprises.

Date of experience: August 1, 2021
Florida
1 review
0 helpful votes
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Once a year
August 1, 2021

Excellent and last year because of poor health and 91 +.

Date of experience: August 1, 2021
South Carolina
1 review
1 helpful vote
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Horrible customer service
August 27, 2021

Refused refund after I cancelled in plenty of time. Just cancelled,...

ScoreSense attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 27, 2021
California
1 review
0 helpful votes
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Please cancel subscription. Thanks.
August 12, 2021

I got what I was looking for. No more updates are required. Please cancel any subscription.

Date of experience: July 12, 2021
Saudi Arabia
1 review
0 helpful votes
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Credit score review
July 7, 2021

I was able to successfully review my current credit score.

Date of experience: July 7, 2021
Illinois
1 review
0 helpful votes
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Good service
July 6, 2021

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Date of experience: July 6, 2021
New York
1 review
1 helpful vote
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Learning
July 1, 2021

Great! My curiosity was answered. I have trouble counting to 50..

Date of experience: July 1, 2021
Illinois
1 review
1 helpful vote
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Easy
July 1, 2021

Really good service. I would definitely refer it to any friends who may need it

Date of experience: July 1, 2021
New York
1 review
1 helpful vote
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Great
July 1, 2021

Very easy to use all around great I had no problems reading the scores just hands down great

Date of experience: July 1, 2021
Pennsylvania
1 review
0 helpful votes
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I have no complaints so far
July 1, 2021

I have to wait till the process is finished then maybe I can be helpful in a better way that much I understand

Date of experience: July 1, 2021
Mississippi
1 review
0 helpful votes
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Hard to navigate
July 1, 2021

Was a bit hard to navigate around but i managed to get my scores and reports I needed.

Date of experience: June 30, 2021
Louisiana
1 review
1 helpful vote
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It was very good
June 18, 2021

Was not able to access Score Sense. Called and talked with a very polite gentleman who fixed the problem.

Date of experience: June 18, 2021
Maryland
1 review
0 helpful votes
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Email Address Unacceptable
July 18, 2021

I was thoroughly disgusted with your system which kept telling me to put in a "valid" email address. I have had my email address for over ten years and no one else has a problem with it. My email address is a cherished nickname given to me by my now deceased Godfather. It is *******@verizon.net. Mackadoo was and is what I am fondly called by family and close friends. I was shocked and appalled that your system kept asking me for a valid email address, as if I didn't know my own email or was deliberately putting in a fake one! I ended up having to use my employment email address instead of my personal one, the latter of which is the one I use for all of my regular emails. I do not want to use my employment email address for my personal use and will have to discontinue my use of ScoreSense if I'm not allowed to use my personal email address. Upon calling your customer service, I was simply told that the system did not recognize my email address and there was nothing that could be done about it. What a sorry system! I get hundreds of emails per day from a variety of sources, and like I said previously, nobody else has a problem with my email address. I am totally through with ScoreSense if they are not able or willing to allow me to use my personal email address.

Date of experience: June 18, 2021
Germany
1 review
0 helpful votes
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Positive
July 18, 2021

Im new to this experience.it wuz helpful to someone learning how to check reports and fraud.

Date of experience: June 18, 2021
Virginia
1 review
1 helpful vote
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Reports on Credit
June 18, 2021

After many messages about negative issues on my reports that I believed to be scams, I signed up for Score Sense to check things out. Much to my relief they were just scams! It makes me feel better to know that I have options to check my scores!

Date of experience: June 18, 2021
Florida
1 review
0 helpful votes
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It just woks!
June 18, 2021

You just create your account, add credit card info, and immediately you have access to your credit report. Easy as Sunday morning.

Date of experience: June 18, 2021
North Carolina
1 review
2 helpful votes
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Na
June 11, 2021

How do i unsubscribe i do not want this anymore please email me asap

Date of experience: June 11, 2021