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Scent Matchers

3.4

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Scent Matchers Reviews Summary

The company exhibits a mixed reputation, with some customers praising the ability to replicate discontinued fragrances and the quality of the products received. Positive feedback highlights satisfying scent matches and excellent customer service experiences, including quick resolutions to issues. However, significant concerns arise regarding product consistency, with many customers expressing disappointment over receiving items that do not resemble their original fragrances. Additionally, the lack of a return policy and perceived inadequate customer support have led to frustration among buyers. Overall, while there are loyal customers, persistent quality and service issues undermine broader customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
42
value
41
shipping
41
quality
40

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Massachusetts
1 review
0 helpful votes
Follow Cathy B.
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"This is my first time purchasing from Scent Matchers and I am so glad I discovered them. I can now have my favorite fragrances duplicated! I will be placing another order soon for a different fragrance."

Date of experience: July 23, 2019
Texas
1 review
0 helpful votes
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I was really impressed by Scentmatchers' service and their willingness to try to match my favorite perfume. In the end, they came exceptionally close and I am blown away by how hard they tried. And although my final product isn't exactly the same as the scent I once loved, it's really close and I am happy to have it to use. I would recommend them if you need a scent duplicated, their customer service is amazing and they will go above and beyond to help you.

Date of experience: July 23, 2019
Texas
1 review
0 helpful votes
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Perfect match
July 22, 2019

I've used Scentmatchers before and they never disappoint me. My daughter likes Guess original but it has been discontinued for years. Scentmatchers reproduced it perfectly and she is thrilled. Thanks so much.

Date of experience: July 22, 2019
Florida
1 review
0 helpful votes
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Skeptical at first, but had been looking for this perfume for years since Lagerfeld discontinued. Only expensive not to be sold, old samplers and expensive old bottles online. Did not buy. Purchased a few 'not for re-sale' samplers, expensive, and lost their oomph. Then I found ScentMatchers. Damned if they didn't produce what appeared to me and my wife the same scent. She was thrilled. A very difficult thing to produce. I'm happy. My wife is happy, and I will refer ScentMatchers at every opportunity.
D. Owen Powell author.

Date of experience: July 22, 2019
Washington
1 review
0 helpful votes
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"Thank you thank you thank you. I gave up on perfume after Avon stopped making Topaz, then I found you. You are amazing! Five stars are not enough. You kept me informed every step of the way so I never had to wonder what was happening, or if anything was. High quality scent, not inexpensive or cheap smelling. Even the shipping box was well packed. You thought of everything. I am thrilled, worth every penny. I've already told people about you. Did I remember to say thank you?"

Date of experience: July 22, 2019
Nevada
1 review
0 helpful votes
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My husband worked at Caesars Palace and always bought me Caesars Woman and Ferentina Perfume. Now they're discontinued. I found ScentMatchers and asked for Caesars Woman. What they sent wasn't as I remembered it so I then asked for Ferentina. It arrived and I was very happy. I appreciated that they worked with me and didn't charge me all over again.

I will use them again and they were happy to work with me.

Date of experience: July 18, 2019
Illinois
2 reviews
3 helpful votes
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They were able to do a custom match for me and got it right. Had to do it twice and I had to send them a sample after the first version was a bit off. Very responsive. Very timely. Charged only once. Thanks again.

Date of experience: July 14, 2019
Mexico
1 review
0 helpful votes
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I was very happy to find out a discontinued fragrance that was my signature scent in my teens & 20's was again available. I've ordered several bottles & have been very happy with it.

Date of experience: July 9, 2019
Linda A.
Oklahoma
1 review
0 helpful votes
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This team of workers perfectly revived my old perfume. Once upon a time, I found the most wonderful scent of perfume, when I put it on, I felt confident. Plus got compliments.
Aphrodesia perfume disappeared from stores twenty years ago. So I quit wearing perfumes. Then I spoke with ScentMatchers; they matched my perfume. Wow! was I surprised. I love what they did. I may forget a medication or chore, but always remember my Perfume they made. I reclaimed part of my life & love it.
Along the way, questions come to mind; I call them & get superb communication. Pleasantness means a lot to me. Linda Ann

Date of experience: July 9, 2019
Florida
1 review
0 helpful votes
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Perfect match
July 9, 2019

I would do this again as a surprising gift for my loved ones. The company has great communication practices and kept me apprised on the status of my order. I have some of my original scent and wore it on one side of my body, scentMatchers on the other side. ScentMatchers lasted much longer. The original and the ScentMatchers smelled exactly the same. I didn't expect such service and quality. I'm glad I saved the tiniest bit of my discontinued favorite scent so I could do this little test. Now I won't hesitate to try another discontinued scent.

Date of experience: July 9, 2019
Washington
2 reviews
0 helpful votes
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Scentastic!
July 8, 2019

"This company is the best. Quick service and the scent match is uncanny. Thank you for letting me wear my favorite fragrances."

Date of experience: July 8, 2019
Colorado
1 review
0 helpful votes
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Prefect match
July 5, 2019

The personalized bottle is a special touch for added sentiment. The smell matched perfectly! Awesome.

Date of experience: July 2, 2019
Georgia
1 review
0 helpful votes
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Spot On!
June 30, 2019

Charles of the Ritz, Amazing! Was fast shipping and spot on like the original fragrance! I just
Love it. I'm so glad I found it again!

Date of experience: June 27, 2019
New York
1 review
0 helpful votes
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Zero stars
June 30, 2019

If you decide to go against all the many bad reviews (like I did), at least pay with a credit card rather than debit card because you will most likely need to dispute the charges. Order took about a month to receive. Emails were generally answered in about 5-7 days. I ordered a perfume that was on their list of perfumes that "they have successfully duplicated". What I actually received was a bottle of what smelled like nasty old perfume you used to find in dollar stores. The only good thing about the order was it at least shipped in the bottle I ordered. They say if you are not satisfied they will attempt up to three more times to duplicate your scent and if you were still not satisfied THEN they would refund you no questions asked. I got as far as requesting a second attempt and then nothing. I emailed a few weeks later and after about a week of waiting they told me my duplicate wasn't yet made. I asked for a refund and no one would respond. I ended up opening a dispute with PayPal since I used my paypal card for purchase and got all my money back. Just beware that this company will stage their feet in responding so pay attention to dates for disputing purposes.

Date of experience: June 27, 2019
New York
1 review
1 helpful vote
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This is now straight oil without scent. Very disappointed in the new formula. Its like putting oil on too thick very disappointed

Date of experience: June 24, 2019
Illinois
1 review
0 helpful votes
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The customer service is excellent and the products are amazing. Bought two perfumes that are no longer available in the market. Scent marchers were able to replicate the smell, we will definitely order again from this site.

Date of experience: June 23, 2019
Virginia
2 reviews
1 helpful vote
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Amazing results
June 26, 2019

"I searched and found my discontinued perfume on Ebay... for $200! No way was I paying that. Seeing the Scentmatchers ad, I thought I'd give it a shot and so happy I did. The scent is near exact, maybe nicer. I chose to have my name put on the bottle and love this personal touch. I've been wearing Kimberley all week! I think I'm even happier than I would have been if I would have found the original. This is all mine! Thank you so much for this wonderful, brilliant service. Xoxo Kimberley"

Date of experience: June 23, 2019
Ohio
1 review
0 helpful votes
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Wow
June 26, 2019

I thought my old perfume waa gone for good. Then you came along. Its just as i remember it. I will tell everyone. Thanks

Date of experience: June 22, 2019
Michigan
4 reviews
0 helpful votes
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AWESOME!
June 26, 2019

I was abit doubtful when I placed my order for a fragrance that went back to Avon in the early 70's... It was "Lemon"... When I received my order... I was AMAZED! It was like taking a fresh lemon and wearing T H A T light FRESH citrusy fragrance ALLLLL day! Perfect for Summer! But I'll wear it ALL year! Thank YOU ScentMatchers! I have used this company in the past... for the fragrance of Brown Sugar by Beauty Control... GREAT company! Will be back for refills! :)

Date of experience: June 21, 2019
New York
1 review
0 helpful votes
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Scent Test
June 23, 2019

"This product shipped quickly! Honestly, at first when I tried the perfume my brian was positive it was Not going to be an exact match of the perfume I have worn daily for over 15 years! So much so that I sprayed it on and thought "close, but no". But then I thought "maybe?" So I set out to test by comparing with the bottle of the original... I sprayed on each wrist and went about my day. An hour later when I smelled them I couldn't tell which was which but one of my wrist kept the scent stronger... when I checked (I'd written down which was the original) it was the scent matchers that kept the scent! In love and will be buying more!"

Date of experience: June 20, 2019

From the business

Perfume and fragrance matching.


scentmatchers.com
Gaylord, MI, United States
+38
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