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The company exhibits a mixed reputation, with some customers praising the ability to replicate discontinued fragrances and the quality of the products received. Positive feedback highlights satisfying scent matches and excellent customer service experiences, including quick resolutions to issues. However, significant concerns arise regarding product consistency, with many customers expressing disappointment over receiving items that do not resemble their original fragrances. Additionally, the lack of a return policy and perceived inadequate customer support have led to frustration among buyers. Overall, while there are loyal customers, persistent quality and service issues undermine broader customer satisfaction.
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"This is my first time purchasing from Scent Matchers and I am so glad I discovered them. I can now have my favorite fragrances duplicated! I will be placing another order soon for a different fragrance."
I was really impressed by Scentmatchers' service and their willingness to try to match my favorite perfume. In the end, they came exceptionally close and I am blown away by how hard they tried. And although my final product isn't exactly the same as the scent I once loved, it's really close and I am happy to have it to use. I would recommend them if you need a scent duplicated, their customer service is amazing and they will go above and beyond to help you.
I've used Scentmatchers before and they never disappoint me. My daughter likes Guess original but it has been discontinued for years. Scentmatchers reproduced it perfectly and she is thrilled. Thanks so much.
Skeptical at first, but had been looking for this perfume for years since Lagerfeld discontinued. Only expensive not to be sold, old samplers and expensive old bottles online. Did not buy. Purchased a few 'not for re-sale' samplers, expensive, and lost their oomph. Then I found ScentMatchers. Damned if they didn't produce what appeared to me and my wife the same scent. She was thrilled. A very difficult thing to produce. I'm happy. My wife is happy, and I will refer ScentMatchers at every opportunity.
D. Owen Powell author.
"Thank you thank you thank you. I gave up on perfume after Avon stopped making Topaz, then I found you. You are amazing! Five stars are not enough. You kept me informed every step of the way so I never had to wonder what was happening, or if anything was. High quality scent, not inexpensive or cheap smelling. Even the shipping box was well packed. You thought of everything. I am thrilled, worth every penny. I've already told people about you. Did I remember to say thank you?"
My husband worked at Caesars Palace and always bought me Caesars Woman and Ferentina Perfume. Now they're discontinued. I found ScentMatchers and asked for Caesars Woman. What they sent wasn't as I remembered it so I then asked for Ferentina. It arrived and I was very happy. I appreciated that they worked with me and didn't charge me all over again.
I will use them again and they were happy to work with me.
They were able to do a custom match for me and got it right. Had to do it twice and I had to send them a sample after the first version was a bit off. Very responsive. Very timely. Charged only once. Thanks again.
I was very happy to find out a discontinued fragrance that was my signature scent in my teens & 20's was again available. I've ordered several bottles & have been very happy with it.
This team of workers perfectly revived my old perfume. Once upon a time, I found the most wonderful scent of perfume, when I put it on, I felt confident. Plus got compliments.
Aphrodesia perfume disappeared from stores twenty years ago. So I quit wearing perfumes. Then I spoke with ScentMatchers; they matched my perfume. Wow! was I surprised. I love what they did. I may forget a medication or chore, but always remember my Perfume they made. I reclaimed part of my life & love it.
Along the way, questions come to mind; I call them & get superb communication. Pleasantness means a lot to me. Linda Ann
I would do this again as a surprising gift for my loved ones. The company has great communication practices and kept me apprised on the status of my order. I have some of my original scent and wore it on one side of my body, scentMatchers on the other side. ScentMatchers lasted much longer. The original and the ScentMatchers smelled exactly the same. I didn't expect such service and quality. I'm glad I saved the tiniest bit of my discontinued favorite scent so I could do this little test. Now I won't hesitate to try another discontinued scent.
"This company is the best. Quick service and the scent match is uncanny. Thank you for letting me wear my favorite fragrances."
The personalized bottle is a special touch for added sentiment. The smell matched perfectly! Awesome.
If you decide to go against all the many bad reviews (like I did), at least pay with a credit card rather than debit card because you will most likely need to dispute the charges. Order took about a month to receive. Emails were generally answered in about 5-7 days. I ordered a perfume that was on their list of perfumes that "they have successfully duplicated". What I actually received was a bottle of what smelled like nasty old perfume you used to find in dollar stores. The only good thing about the order was it at least shipped in the bottle I ordered. They say if you are not satisfied they will attempt up to three more times to duplicate your scent and if you were still not satisfied THEN they would refund you no questions asked. I got as far as requesting a second attempt and then nothing. I emailed a few weeks later and after about a week of waiting they told me my duplicate wasn't yet made. I asked for a refund and no one would respond. I ended up opening a dispute with PayPal since I used my paypal card for purchase and got all my money back. Just beware that this company will stage their feet in responding so pay attention to dates for disputing purposes.
This is now straight oil without scent. Very disappointed in the new formula. Its like putting oil on too thick very disappointed
The customer service is excellent and the products are amazing. Bought two perfumes that are no longer available in the market. Scent marchers were able to replicate the smell, we will definitely order again from this site.
"I searched and found my discontinued perfume on Ebay... for $200! No way was I paying that. Seeing the Scentmatchers ad, I thought I'd give it a shot and so happy I did. The scent is near exact, maybe nicer. I chose to have my name put on the bottle and love this personal touch. I've been wearing Kimberley all week! I think I'm even happier than I would have been if I would have found the original. This is all mine! Thank you so much for this wonderful, brilliant service. Xoxo Kimberley"
I thought my old perfume waa gone for good. Then you came along. Its just as i remember it. I will tell everyone. Thanks
I was abit doubtful when I placed my order for a fragrance that went back to Avon in the early 70's... It was "Lemon"... When I received my order... I was AMAZED! It was like taking a fresh lemon and wearing T H A T light FRESH citrusy fragrance ALLLLL day! Perfect for Summer! But I'll wear it ALL year! Thank YOU ScentMatchers! I have used this company in the past... for the fragrance of Brown Sugar by Beauty Control... GREAT company! Will be back for refills! :)
"This product shipped quickly! Honestly, at first when I tried the perfume my brian was positive it was Not going to be an exact match of the perfume I have worn daily for over 15 years! So much so that I sprayed it on and thought "close, but no". But then I thought "maybe?" So I set out to test by comparing with the bottle of the original... I sprayed on each wrist and went about my day. An hour later when I smelled them I couldn't tell which was which but one of my wrist kept the scent stronger... when I checked (I'd written down which was the original) it was the scent matchers that kept the scent! In love and will be buying more!"
Answer: Hello Jeanne, Perhaps you are referring to Blue Carnation by Roger & Gallet. Please send us an email to [email protected] for any further assistance. Thank you!
Answer: Hello Ashley, Greetings from Scentmatchers! We match discontinued fragrances (including the ones not listed on our website) all the time so that will not be a problem. You can order 8 by Abercrombie & Fitch reproduction by manually entering details from here: https://scentmatchers.com/ Please select "My Fragrance Is Not Listed" option from the drop down menu, and type in the fragrance details manually in the empty box next to "Type Fragrance Name:" option. On the same page, you can select bottle model and the message to be printed on bottle. After that, click on "Add to Cart" button to proceed with the order process. Unfortunately we do not sort the reviews fragrance-wise, but you can check the general feedback emails from our customers here: www.scentmatchersreviews.com For any further assistance, please send an email to [email protected]
Answer: Hello, Yes, we do have 90 days full refund policy in case you are not happy with the order. For any further assistance, please send an email to [email protected]
Answer: Hi, one of our customers ordered Woods reproduction. Please check their review here: http://www.sitejabber.com/reviews/www.scentmatchers.com#92
Answer: I ordered a different scent and it was not even close to the original. They offered to refund my money
Answer: Don't know what "salliage" is, it's not in my dictionary. But in the few days I've used my perfume, the scent is still noticeable by evening. Hope this helps.
Answer: Hi Nikki, Perhaps you can give it a try. We have a full refund policy (check below URL) in case you are not happy with your order. https://scentmatchers.com/pages/return-policy Thank you!
Answer: Hi Barbara, Yes, Raffinee is in our list of scents that we've already successfully matched found here: https://scentmatchers.com/ Please select "Fragrance Name" from the dropdown menu. On the same page, you can select the gender, bottle model and the message to be printed on the bottle. After that, click on the "Add to Cart" button to proceed with the order process. Please send us an email to [email protected] for any further assistance. Thank you!
Answer: Hello Carlie, Greetings from Scentmatchers! Yes, we have Ready by Abercrombie & Fitch listed on our website. You can order from the website URL given below: https://scentmatchers.com Please send us an email to [email protected] for any further assistance. Thank you!
Answer: Hello Eric, Greetings from Scentmatchers! I've checked, and you are in luck! Iquitos by Alain Delon is in our list of scents that we've already successfully matched found here: https://scentmatchers.com/ Please select "Fragrance Name" from the dropdown menu. On the same page, you can select bottle model and the message to be printed on bottle. After that, click on "Add to Cart" button to proceed with the order process. Feel free to contact us again for any further assistance.
Perfume and fragrance matching.

