Scent MatchersReviews 797

I ordered a scent from scent matches in December and upon receipt was unsatisfied with the scent. I returned the product to the company immediately and followed up with an email to ensure delivery. Jennifer, "customer service manager" (a title they use quite lightly) stated she had processed my refund in early January. I explained that the debit card that I had used for the purchase had been canceled, and she assured me it would not be a problem. One month later I still have not received these funds. Upon contacting Jennifer again about this refund I received a scathing email stating she had "no idea why I continued to contact their company about this issue and that the company should not have to pay her to keep repeating herself to me." At this point I will be contacting my banking institution for some resolution. Jennifer needs some serious training in her customer service skills but regardless this is a company who appears to have less than stellar business ethics... steer clear!

I placed an order for two bottles of Forever Krystle on December 22,2013. I received the order around January 14,2014 with the cardboard box partially open and the whole box smelling of perfume. One of the glass bottles has a piece missing out of it. There was hardly any packaging material used during shipment. Both the box and the intact bottle smelled nothing like Forever Krystle. I shipped the items back at my expense using my packaging maternal so the intact bottle wouldn't get broken. The items were received by Scentmasters on January 17,2014. As of February 1,2014 I hadn't received a credit for either bottle. After threating to file a dispute with my credit card company Scentmaster customer service manager Jennifer Monroe responded and said a refund was issued and that credit card companies usually give them 30 days to issue a refund. I sent her a response saying my credit card company allows disputes after 15 days and that I thought they were just dragging their feet. Jennifer Monroe responded with a smart remark. DON'T USE SCENTMASTERS! THEY DON'T DESERVE OR APPRECIATE YOUR BUSINESS!

I am so happy to have found this service. My favorite fragrance was discontined about eight years ago. I was, for a time, able to purchase the fragrance through discounters but the product has been less and less available (Ebay was my last resort). Scentmatchers has reproduced my fragrance perfectly. I love that I can purchase the scented body lotion which I use the most. The presentation is elegant. I am recommending this service to every one I know who longs for that favorite discontinued fragrance.

Scentmatchers is a scam. It couldn't be farther from Beverly Hills. It's located in Gaylord, Michigan. I ordered New West by Aramis. It smells NOTHING like New West. It smells like potpourri a grade schooler would make, which given the false advertising of this company and the scathing reviews I've read about them, my assessment is probably closer to the truth than what we realize.

I contacted the company, and they said "we tried our best in making my scent". I chuckled at this, because their website claims to be able to match 99% of all scents. Again, mine smells like a grade schoolers experiment gone wrong. I have gotten no response from the company on whether they will pay return shipping, which they should, but I took a risk in ordering this so I guess that's my penalty.

I hoped that I'd found a real replica, but sadly I did not. I have some of the original still, but it looks like when it's gone it's gone.

I have not returned my perfume yet, to see if they actually will abide by their refund policy, I'll be contacting my credit card company to ensure they do. I will also be filing with the BBB and the attorney general. If you've been scammed by this company I recommend you do too.

DO NOT ORDER FROM THIS COMPANY. IT IS A JOKE. GOOGLE THE REVIEWS.

I feel obligued to write my experience, since she was positive.
I was looking for the fragrance which was for more than five years in my life, it is by for men, by dolce & gabanna, because, the company had discontinued.
Then I came to scentmatchers. They promised me a copy of my perfume.
I must admit I was quite skeptical, but decided to try it myself, because the reviews were all (or almost all) negative.
My surprise! I do not say that is 100% accurate, but it comes extremely close to my perfume. I must say that 90%.
But for me, I am, not only pleased, I think to repeat my order in the future.
With me, fulfilled promises, even within delivery time.
Thanks scentmatchers!

I ordered a match of New West by Aramis. The scent is not a match. The best I can say is it is vaguely reminiscent of New West, but more masculine. In all fairness New west is borderline to begin with- the original probably could have been marketed as a unisex fragrance, but the match missed the mark and was decidedly manly. I have a bottle of the original discontinued frangrance and side by side they are not even close.

More than just missing the mark on this one scent, there is a noticeable difference in concentration. The scent matchers frangrance is much more dilute than the original- I put one spray of each on opposite wrists- and within an hour the imitation was barely noticeable- you really had to get your face down low and sniff deeply, where the original was noticeable from 12" distance.

The great news is that they do accept returns if you do not like the match. I am about to start the return process now- so if it goes smoothly, which I hope it will, I've gotta stick with an OK rating. If you're up a creek without your favorite discountinued I-cant-live-without-it-scent, I would recommend giving them a shot.

The personalized bottle is a nice touch, I gave it is a gift, to another lover of this discontinued scent and she was really touched by such a personalized thoughtful gift. Had I picked one of the scents they do get right, it would have been a perfect gift.

I ordered 'Sheer Scent' by Ultima II - received it and it smells NOTHING like Sheer Scent and in fact smells disgusting. I have only had it in my possession for 20 minutes and have already called and e-mailed them that I want to return it immediately. Hopefully they will stand by their policy and let me do so but after reading some of the other reviews I see what a scam it is and am not holding my breath. DO NOT WASTE YOUR MONEY

I ordered Maroc which has been off the market for years. When I received it, the perfume had broken during shipment, so I had to go to the post office to pick it up. I emailed the company and they responded right away. They politely assured me that they'd send a replacement. It took a couple of weeks, and I had just about given up any hope of getting it, but thankfully, I received it in the mail today. I'm very pleased with the customer service.
The perfume is not exactly like the original but I have to say, they made an honest effort and it's not too far off. You have to consider that they're trying to duplicate the original, so can we really expect the scent to be perfect?
Previously I ordered Maroc and Sweet Intensions from Fragrance.Net. The Maroc smelled horrible and the Sweet Intentions barely had a scent at all. I don't know where they get their perfumes, but I recommend not ordering from them. At least Scentmatchers got it close.

I have to say that I had a good experience with it. I certainly understand and believe all the other reviews, but here was my experience:

Remembered favorite cologne in college was Escada Magnetism
Found out no longer available and super expensive
Bought scentmatchers version
Hated myself for not reading reviews first and shrugged shoulders having wasted 50 bucks.
Forgot about it and one week later its in my mailbox- near perfect as far as I can tell.

So again not disputing others' experiences at all, but if you're looking for a cheap alternative to 200 dollar escada magnetism, I say go for it.

This company claims to be able to reproduce my favorite scent which is the scent of Coty Wild Musk Oil. The scent I received was total crap. It was floral and citrus, and no musk at all. I am sending it back and had better receive a refund!

Edited To Add... when I emailed the company, they replied with an address and Return Authorization number, and after sending the product back, they very quickly refunded my purchase price. So, that was good. All-in-all though, I would not deal with this company again. Even if I was only out a few bucks for shipping, the aggravation time was not worth it. Beware of this company!