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Scent Matchers

3.4

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Scent Matchers Reviews Summary

The company exhibits a mixed reputation, with some customers praising the ability to replicate discontinued fragrances and the quality of the products received. Positive feedback highlights satisfying scent matches and excellent customer service experiences, including quick resolutions to issues. However, significant concerns arise regarding product consistency, with many customers expressing disappointment over receiving items that do not resemble their original fragrances. Additionally, the lack of a return policy and perceived inadequate customer support have led to frustration among buyers. Overall, while there are loyal customers, persistent quality and service issues undermine broader customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
42
value
41
shipping
41
quality
40

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Illinois
1 review
2 helpful votes
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Above And Beyond!
May 25, 2017

Hello everyone!

Your version of Yardley of London's "BLACK LABEL" is a raving success! It is superior to the Yardley product. Much more powerful... so I just administer a few "Puffs" onto whatever shirt I am going to wear the next day because it needs time for the scent to settle down a bit, ha ha. I still smell it on a shirt I wore Saturday that I put on again today :) WOW!

Yardley's product smelled great but the scent didn't last very long. This stuff you sent me is powerful... the likes of Opium! A little bit goes a long way I'll tell ya! I wouldn't dare spray this on my hands and put it all over my face like I used to do with the original Black Label.
I could use an after shave version of it, but how much would it cost?

Well, thanks for a job well done and I also liked the packaging. Most of all the personal touch with the bags and picture of you folks inside:)
I put your picture in my medicine cabinet next to your cologne.

I have named this Cologne "Black Label" OPTIMA

Thank you all,

Wayne Kostopolus

Date of experience: May 24, 2017
New York
1 review
1 helpful vote
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So happy I found Scentmatchers. Searched long and hard for a discontinued fragrance. Now you know if you can't find it on Ebay, you're not going to find it anywhere. I was so wrong. Came across Scentmatchers.com. To my surprise the scent I was looking for "Designer Imposters - Fairchild was one of the fragrances that Scentmatchers was able to recreate. When you make your purchase you even get to decide the style of bottle you want for your fragrance. I cannot say enough good things about Scentmatchers.com I am so incredibly happy to find this company and even more happy that I once again get to enjoy one of my favorite fragrances. Thank you Scentmatchers.com

Date of experience: May 16, 2017
New York
2 reviews
1 helpful vote
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I was thrilled to find a company that could recreate one of my favorite fragrances by Jo Malone that was discontinued. Not only did Scentmatchers do a great job recreating the scent, but the price is great, too! I will definitely be ordering from Scentmatchers in the future!

Date of experience: May 13, 2017
Texas
1 review
2 helpful votes
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I found this site by accident, searching for a men's perfume by orvis, which it seemed was discontinued. I thought I would give it a try, my husband's birthday gift. I have to say it was a great pleasure beginning the process from beginning to end, so helpful and kind. My order was shipped out in great time and I received it week later. I was not disappointed, the perfume replica was awesome and we loved the smell. Thanks to this great team I highly recommend them, their product, and their service. I'll be calling again when I need something special.
Wendy Norman

Date of experience: May 2, 2017
Illinois
1 review
1 helpful vote
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Love my perfume!
April 25, 2017

I love my perfumes, Scentmatchers are just wonderful. Will reorder every time. I only have two scents and they matched them. Can't say enough about how great this company is.

Date of experience: April 24, 2017
California
1 review
1 helpful vote
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Excited
April 23, 2017

I was a little worried about ordering a re-creation of a perfume I loved 30 years ago. All the worry vanished when I opened the box, saw the pretty bottle and read the inscription. Then it was joy. I sprayed the perfume on a tissue and waited. It was nice, pretty, not quite what I remembered. In the morning I sprayed it on my wrist and immediately the fragrance burst to life. I am very happy with the re-creation. Brought back fun memories I look forward to ordering, again. Sincerely, A satisfied customer.

Date of experience: April 23, 2017
Pennsylvania
1 review
2 helpful votes
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I couldn't tell the difference from my original to the matched scent. I highly recommend as the quality is so good and the price is significantly less.

Date of experience: April 3, 2017
Texas
2 reviews
1 helpful vote
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Happy Customer
March 28, 2017

I ordered a scent that both my husband and I love (Romance) for him on his birthday. Although the date was approaching and the time-line was close, they made sure I received it on his birthday, which was unexpected. The scent was almost spot-on and both of us just love it. It's a nice fresh scent that he can wear to the office and play. The fact that we could personalize it made it an even better gift. Also, great customer service and packaging!

Date of experience: March 27, 2017
California
1 review
1 helpful vote
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Ambre by L 'Occitain
March 26, 2017

Scent Matchers did an outstanding job matching my "personal scent". Years of settling for smelling like so many other women I found Ambre. Of course it was taken off the shelves... European women didn't like it as much as American. They brought it back for a short time then it was gone. I'm thrilled that Scent Matchers was spot on matching Ambre. It started out a bit strong but within a week it was perfect. I'm hooked!
They have a gift of wonderful noses. LOL! They truly did a great job!

Date of experience: March 25, 2017
Alabama
1 review
2 helpful votes
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My very favorite scent was Forever Chrystal and when I heard they were going to discontinue it I bought several bottles and used it sparingly, but then I ran out. We tried other companies who said they could make the same scent, but no one came close. I was searching on line and found ScentMatchers and decided to give them a try. Got my bottle last night and put it on one wrist and put a drop of some Forever Chrystal that I had left on the other wrist. I could not believe how similar they smelled. I was totally shocked! I'm so glad to have my Chrystal back. Thank you ScentMatchers!

Date of experience: March 14, 2017
California
1 review
0 helpful votes
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Nice and Classy
March 14, 2017

I'm so glad I found this company and ordered. I love the packaging and the perfume. It feels good on my skin. I like the oil substance to it. This perfume is sooo me. I will order again from Scentmatchers soon.

Date of experience: March 13, 2017
Texas
1 review
3 helpful votes
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One word? Caring
March 4, 2017

Will be my third order from these wonderful people I love attention! That's exactly what they gave me a wonderful perfume from my memories and actually someone that I emailed and emailed back right away that alone made me feel special so I thank them for giving me so much! Order from them if just for the attention but order from them because of their promise and product!

Date of experience: March 3, 2017
Virginia
1 review
3 helpful votes
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Beyond satisfied!
February 12, 2017

I will admit that I was concerned after reading some negative reviews and I was also aware that the process of duplicating my favorite discontinued scent would be a challenge, but I am beyond satisfied! I think it is a perfect match! For anyone, like me, that has fallen in love with a fragrance that has been discontinued, I would definitively recommend scentmatchers!

Date of experience: February 11, 2017
Nevada
1 review
2 helpful votes
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Was somewhat skeptical when I ordered from them, especially when the two bottle order came with one of the bottles broken. However, the staff was just terrific. They replaced the broken bottle with no questions asked and the second bottle was delivered within a week. I corresponded with them several times and they were very professional and pleasant.

Though I can't recall the scent from some 30 years ago, when my wife put it on, it certainly brought back some fond memories. Just a beautiful scent. Couldn't be more happy with their product and service.

Date of experience: January 18, 2017
Peggy J.
New York
1 review
2 helpful votes
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WOW!
January 15, 2017

I don't know how you do it, but I just received my "Peggy's Beauty", which is a match of Kate Spade "Beauty"...and it is awesome! I was extremely skeptical and hesitated for so long to order a bottle, but glad I did! So, after Christmas, I decided to buy myself a gift of what I really wanted!

For years I have tried many different perfumes since Kate Spade sadly discontinued her "Beauty" line and have never been 100% in love with any of them...until now!

I will definitely be ordering another bottle when this one gets low!

Date of experience: January 15, 2017
California
3 reviews
1 helpful vote
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100% Satisfaction!
January 11, 2017

After being completely satisfied with my first foray into finding a discontinued scent (Catherine Deneuve's "Deneuve") and loving the lotion, regular-size bottle and travel bottle, I tried another discontinued scent ("Worth" by the House of Worth, Paris). Another success! The first shipment was "highjacked", but Scentmatchers immediately sent a replacement -- love this one, too! I have one more scent for them to match -- and my perfume wardrobe will be complete for a while. I whole-heartedly recommend this website!

Date of experience: January 10, 2017
Tennessee
1 review
4 helpful votes
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Horrid
January 7, 2017

Waste of money. I expect to see them on "America Greed."

Date of experience: January 6, 2017
Alabama
1 review
1 helpful vote
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MARVELOUS DARLING
December 20, 2016

I HAVE BEEN WANTING OP BLEND BY PACIFIC OCEAN FOR SEVERAL YEARS NOW, AND WASN'T ABLE TO FIND IT, JUST HAPPEN TO BE BROWSING AND CAME ACROSS SCENT MATCHERS, CHECKED IT OUT AND THERE IT WAS, I
WAS JUST AMAZED, COULD NOT BELIEVE THAT YOU HAD IT, GOT IT JUST IN TIME FOR THE CHRISTMAS HOLIDAYS IT SMELL AMAZING, A WONDERFUL FRAGRANCE. THANK YOU SCENT MATCHERS

BRENDA B

Date of experience: December 20, 2016
Florida
1 review
2 helpful votes
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Love product!
December 19, 2016

I ordered a match of "Bal A Versailles", by Jean Desprez-Paris; difficult to find an authentic bottle now. I received my order and am extremely pleased! This fragrance is difficult to duplicate and I would say Scentmatchers version is 99.98% accurate. Will order again.

Date of experience: December 19, 2016
Maine
1 review
5 helpful votes
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Disturbed
December 14, 2016

I ordered New West perfume. Please do not be scammed by this website. It is so not worth it. It is a fraud! These people do NOT MATCH ANY SCENTS!

Date of experience: December 14, 2016

From the business

Perfume and fragrance matching.


scentmatchers.com
Gaylord, MI, United States
+38
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