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Scent Matchers

3.4

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Scent Matchers Reviews Summary

The company exhibits a mixed reputation, with some customers praising the ability to replicate discontinued fragrances and the quality of the products received. Positive feedback highlights satisfying scent matches and excellent customer service experiences, including quick resolutions to issues. However, significant concerns arise regarding product consistency, with many customers expressing disappointment over receiving items that do not resemble their original fragrances. Additionally, the lack of a return policy and perceived inadequate customer support have led to frustration among buyers. Overall, while there are loyal customers, persistent quality and service issues undermine broader customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
42
value
41
shipping
41
quality
40

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Delaware
1 review
1 helpful vote
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Very Happy!
October 17, 2017

They did a wonderful job of making a duplicate of my favorite scent, Osez Moi by Chantal Thomass. I still have some of the original so I was able to compare closely. On initial spray its exactly the same! The dry down is very, very slightly different, but its still beautiful and powdery. Exactly what I was looking for. I would definitely order from ScentMatchers again.

Date of experience: October 16, 2017
Michigan
1 review
3 helpful votes
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Smells nice. But..
October 10, 2017

I ordered the O. M. perfume duplicate. What I received is a very pretty scent... but does not smell like O. M. I will continue to wear what they sent though ;)

Date of experience: October 9, 2017
Connecticut
1 review
2 helpful votes
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Elysium reproduction
October 9, 2017

Smells delicious and very similar to Elysium by Clarins!
Great company and customer service! Give them a try you wont be disappointed

Date of experience: October 8, 2017
Massachusetts
1 review
1 helpful vote
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Considering that they had to concoct the scent rather than pull it off a shelf, a little over a week is pretty good service. I ordered YSL M7, long discontinued. YSL's new M7Oud is very different. The original is available on some sites for +$300. So this was a real bargain and a very close match to what I remember. A masculine scent and long-lasting. Glad I found ScentMatchers.

Date of experience: October 4, 2017
Texas
1 review
1 helpful vote
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Somewhere in the 1980's, my Dad bought me Via Lanvin perfume at an airport somewhere overseas. It suited me so well, my daughter came to associate me with that scent.

Years later, and I ran out. My daughter reminded me of that special perfume, but I couldn't find it anywhere. When I saw your ad on Facebook, I immediately looked to see if you could make my favorite perfume.

I was a little wary, however. Over the years, I have developed a sensitivity to fragrance and now do not buy perfumes or colognes, or anything with an artificial fragrance.

I was delighted when my Via Lanvin arrived and smelled exactly as I remember. Not only that, I am not sensitive to the fragrance and can wear it daily. Just a light spray in the morning and I can still smell it in the afternoon. It makes me happy.

Thank you for the work you do in restoring memories through scent.

Jeanne Mitchell

Date of experience: September 30, 2017
Ohio
1 review
4 helpful votes
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Beyond Awful.
September 29, 2017

I ordered Herve Leger Paris, and the "perfume" that was shipped to me wasn't even close to being in the same ballpark. It smelled absolutely terrible... cheap, disgusting, and absolutely unwearable. I washed it off me after about an hour because I couldn't take the stink anymore. I sent an email to ScentMatchers expressing my dissatisfaction with their product, and they never even gave me the courtesy of a reply. Do not waste your money here. A total ripoff, and a complete disappointment.

Date of experience: September 28, 2017
Virginia
1 review
1 helpful vote
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Worth the wait!
September 26, 2017

I ordered KL and it smells exactly as I had remembered! Great customer service. Do yourself a favor and place an order!

Date of experience: September 25, 2017
Arizona
1 review
2 helpful votes
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THANK YOU SO MUCH!
September 14, 2017

If ALL business operated their customer service the way this company does the world would be such a better place! I received the wrong fragance on Monday then the right one arrived on Wednesday making up for the dissapointment of the first bottle. Thank you for giving me back my MUSK by Dana! I will certainally use them again in the future.

Date of experience: September 14, 2017
Virginia
1 review
2 helpful votes
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My Estee Super Spray came today. Thank you so much. This one is great and I love it! Thank you for your special effords in working with me. Please keep this one in your files for me.

Date of experience: August 20, 2017
California
1 review
2 helpful votes
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I ordered a discontinued scent to be matched (PHOENIX by Keith Urban)> The cologne I received did not match the scent very well. I emailed ScentMatchers requesting a refund. They offered to remake the scent or send me a new match for another cologne. I decided to give them another chance to make a different scent. I requested TWILIGHT WOODS for men by Bath and Bodyworks. It arrived quickly in the mail and is a perfect match for this scent. I really appreciate the fact that this company went above and beyond to make sure that I was pleased with their product. I will definitely use this company again if I ever need a cologne matched!

Date of experience: August 8, 2017
Indiana
1 review
14 helpful votes
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I lost my mother 12 Years ago and at that time there was a lot of other things going on too. I only had a few items that belong to my mother after a house fire. A few pics of here Her flag from the funeral, And her favorite leather coat. Her coat smelled like the Perfume she always wore. Well there was a bad leek in our closet the coat was in and I was devastated! But My husband managed to find a guy to restore the coat. But there was one thing missing from the lining of this coat, My mother's Smell. You gave that back to me. The Memory of her and the comfort I felt about having her around in sprit. Thankyou.

Date of experience: July 15, 2017
Tennessee
1 review
12 helpful votes
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I am so happy with my perfume. Smells exactly like the original and I get more for my money. Love everything, the smell, the bottle, the size. Can't say one bad thing. Thank you..

Date of experience: July 10, 2017
Maryland
1 review
7 helpful votes
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My signature scent "Baghavan Dhurrani" went the way of the Dodo some years back and while there have been a few other perfumes which have somewhat similar nothing captured the essence of this compelling, elegant fragrance. I tried ScentMatchers on a whim and was absolutely stunned when I received a stunning recreation bottled beautifully and bearing the name of one of my central characters in my political thriller book series. This could become a habit! Love it. Love it. Love it!

Date of experience: July 6, 2017
Michigan
3 reviews
3 helpful votes
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GREAT!
July 3, 2017

This is a great company! I was able to get 2 fragrances that I thought were just memories, They are wonderful reproductions. I got the second bottle for a reduced price and free shipping. Very fast shipping. Will use again and tell friends.

Date of experience: July 3, 2017
California
1 review
3 helpful votes
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It's perfect
July 2, 2017

My mother has loved Katherine the Great by Prince Matchabelli ever since she first tried it. It's not been available for years and when I found some for her here and she tried it, she was totally delighted. It's wonderful. She says it's exactly the way she remembers.

Date of experience: July 1, 2017
Florida
1 review
3 helpful votes
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I have to say I was skeptical after having read some negative reviews but considering most reviews were extremely positive... I thought, let me give it shot and I am glad I did! I'll be honest, I haven't smelled this scent in a very long time but when I opened the box and put the bottle to my nose I literally told my partner, "Wow, this smells just like I remember!" I absolutely love it. So to anyone who is wanting to order the Ultima II UII Shear Scent... do it. You won't regret it.

Date of experience: June 24, 2017
New York
1 review
3 helpful votes
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Wanted a 1960 perfume, the product didnt quite resemble what I wanted but customer service remade me another similar one. I was not charged for this and appreciated their efforts. Would order again. They stand behind what they make.

Date of experience: June 19, 2017
Texas
1 review
3 helpful votes
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I couldn't be happier. My favorite fragrance, Jo Malone, Vanilla Anise, was discontinued. I checked on Amazon to see if it was available on their site to purchase. A tiny bottle was over 400.00. Then i found Scent Matchers. In just one week, i had a beautiful personalized bottle of what smells exactly like my favorite perfume. I always layered the vanilla anise with jo malones orange blossom, which is a perfect mix and i received compliments everyday. Their product is amazing and their customer service is beyond what i could have ever imagined.

Thank you scent matchers. I completely recommend anyone use them. You will be completely thrilled you have your old favorite back!

I will be placing another order from them very soon.

Thanks Again!

Date of experience: June 11, 2017
Florida
1 review
4 helpful votes
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I've been looking for the old "Body Shop" fragrance "Samarkand" for decades. I know a number of people who would like a good copy of this scent. Unfortunately, this isn't it. What arrived *was* a perfume, something reminiscent of chanel #5 crossed with Coconut Banana Boat, but nothing like Samarkand. If I had kept the shipping box, I would return it. Failing that, small tester sample bottles at a trial price might be better, but then they might not sell anything at all.

Date of experience: May 31, 2017
Kentucky
1 review
2 helpful votes
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I have ordered three times from scentMatchers and each time was for New West for her. This scent is impossible to get ahold of nowadays. I was impressed with the recreation needless to say I will be ordering in the future. Way to go ScentMatchers you have made my day!

Date of experience: May 28, 2017

From the business

Perfume and fragrance matching.


scentmatchers.com
Gaylord, MI, United States
+38
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