Scent MatchersReviews 797

This was to be a gift for my daughter I paid for 2 day shipping and after 2 weeks have not received my order.

Easy site to use and place my order. They had my favorite perfume on file along with many other choices.

First of all it took 3 days to get in touch. When I fi ally did they acted like I was bothering them and told me to use the web site to order but I had a issue needed a live person. Plus I emailed you in July of 2018 with an issue and never received a response. Happy pretty much with the product but not with the customer service

Couldn't find where u put the place 2 type in the name or message u want printed on the bottle. I love this company, so far they have matched my previous orders 2 the scents i requested. Very pleased!

I can't say much since I haven't received the perfume. I wish they would have told me how long it takes.

I paid $10 shipping for FedEx 2 day "fast"! A week later, no shipping confirmation support won't return my emails, no tracking number provided. I'll be angry if I have to call my bank.

Very easy to navigate through the purchase process. So excited to find scents that I wore and loved back in the 80's!

I ordered Numero Uno on 1/20 and paid for it with Visa. They got their money and I got nothing! I have not received the fragrance.

I have not received my purchase. I spent hours tracing and found that FedX never delivered because the package was improperly wrapped. Supposedly it was returned to ScentMatchers. This company has not treated me with courtesy. I am still waiting for a resolution. They have my money, I have no product.

I requested a sent to be matched and after three times the match of Penhaligon[s Raquets was not even close to the real thing. Cheap dime store perfume kind of describes it. They were very good about responding to all my emails but alass their last attempt didn't even arrive and I had gotten an email notice that it had been delivered.

I thought it was 2 day delivery and I still haven't received may package and it's been almost 2 weeks~

I ordered a bottle of something like Victoria's Secret Rapture. Apparently, no one there had any idea what that smelled like. What I got smelled BAD. I couldn't get a refund so they are supposed to have made a 2nd attempt. I got an email that was on the way (6 weeks later) And supposedly it was delivered yesterday. I don't know where it was delivered, not here. All I want at this point is a refund!

I noticed my order was being shipped to the wrong address. Right street, wrong number. Tried to contact the company several times using live chat, email and phone. All I got back was a tracking number for UPS. Called them, UPS informed me that they have not picked up and to call the shipper.

Well... still trying.

Ordered fragrance, with no response from company until after I reached out to them. Still, no shipment. I am ready to order again, if I get any service.

I love my purchases. Just being able to get vintage fragrance fresh like they were years ago when perfume was special is just wonderful. I want all the fragrance I remember, I will be purchasing again. Service was top knotch, excellent!

Where is my order... you have charged my credit card and have not sent my order. Why? I just want to know what happened to my order,.,,,,, not happy about paying for something and not getting the order. Please reply.

My initial order was not quite what I wanted but very close. They immediately offered to redo the scent I wanted. I was very impressed with their quick response.

The company is very easy to work with. The perfume wasn't a match with what I wanted but they kept working with me to try to get it right and even offered the opportunity for me to switch to another perfume for them to match.