saree.comReviews 71

Published 5 minutes ago
Asopalav (Saree.com)... you are losing the respect and love of your old customers!

I purchased three items from Saree.com on the 20/11/17 for a cousins wedding. 5 days later, I am told one item is only available as a last piece and is a pre-stitched product (3 sized smaller to mine!). I requested cancellation.

A week without any reply from them, I contacted them to check if the delivery of my other two items will arrive on time... or I am happy to pay for expedited shipping. Ms Garima Shah (Customer Executive) says on the phone. Not to worry... since the shipping address is a local one (I was in Ahmedabad for the wedding)... it will arrive before 5/12/17... I asked her three times that this is really important to me... she reassured me.

I received my second item on 29/11/17! A super tight dress... nowhere to the measurements I sent... okay... I will pay extra to a tailor to fix it... still okay...

Yesterday the 1/12/17... I had not received my main wedding choli... I try calling the phone number they have provide numerous times and it was being hung up on me... finally I wrote them an email...

Ms Garima Shah replied back saying... Hello, the item will be delivered on the 8/12/17! An unstitched product after the wedding day is what Asopalav promises you!

Major disappointment from such a trusted and loved brand!

Before I ordered my saree I was guaranteed by a Customer Executive at saree.com over email that there were 10 more of the same saree available and they could be delivered within 2 weeks. However when I tried to order 10 more, I was then told a week after ordering them that the sarees were not available. This not only was the complete opposite to what I had been told over email but now left us 11 bridesmaids without sarees for the wedding. I called several times to find out what had happened and was condescendingly told that this was not their issue and was not even given an apology. I offered to send the saree back for a refund but that said that the best they could offer me was a refund of 20% of my total spend. I am extremely unhappy with the way that saree.com have acted and the fact that they have taken no responsibility for leaving 11 bridesmaids without sarees for the wedding.

The colors and then pattern of the garment are very different from the picture displayed online. When the ghaghra was tailored per measurements it took away the main part/print of the ghaghra. Which took away from th charm of it. It should have been mentioned by the site that this could be a possibility during tailoring.

I've purchased clothing from Asopalav.com and I understand that Saree.com may be an entity of it. However my experience with Asopalav has been. Wonderful in the past but this was a sheer disappointment.

I will dispute the charges with my credit card company.