Sammy Dress
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Sammy Dress Reviews Summary
The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.
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Love Sammy Dress! I have bought several items and love all of them! Great prices and reasonable shipping time!
I ordered some bell bottoms for my sister for the holidays and the item came and they were the wrong size. They won't switch out for a different size, claiming that it isn't in stock.(shows in stock on the webpage). I even took a screen shot and emailed them back with it and then still told me it wasn't in stock... Then offered a "refund". I spent 15 on the item and they wanted to refund $1.50... Thanks. Or have me rebut the item and they pay for shipping... Worst customer service ever! And I work in a call center!
I made a order recently. Did not pay any additional duty fees and all the clothes fit perfectly. The quality was also very good. Quite pleased
Customer service was also very good.
I want my damn money back I have waited over a month for my order and still hasn't arrived yet! The tracking number is bogus so just give me my money back! This company is just is full of it and when and if I get my merchandise or money back they can kiss my a $$
Dear Theresa,
Thank you for your feedback.
About the delivery issue, we are here to assist you to resolve it. Please offer your valid order number so that we can check it for you.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/
I ordered a dress for my daughter and paid for it via PayPal. I was emailed later that my order would be processed if I sent a copy of my passport and credit card. What?
Dear Dawn,
Thank you for your feedback.
About the payment issue, we need to verify it at first.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/
Similar to everyone else. Ordered 5 sweatshirts the beginning of November and paid for expedited shipping and after 3 weeks followed up. Was told that the items were popular and backordered by their supplier. Asked for a refund and was told that they could cancel my order outright but would only credit me to a "sammydress" account. Received 4 sweatshirts after about 5 weeks, however even though it was the same shirt there was a discrepancy in color with different sizes.
Now waiting over 2 months for the last sweatshirt and they have stopped answering my tickets.
DO NOT USE THEM!
Dear Jennifer,
Thank you for your message.We are sorry for the inconvenience caused.
About the issue you have raised, we need to verify it at first.
If we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
To send us a message. Our Customer Service Center will handle it accordingly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/
My mom ordered me and her a dress. They were the same dress just different colors. They never came its been a year and its still not here i am not sure if she did anything about it. Also she bought me a dress that i thought was supper cute but when it came it looked nothing like the picture.
Dear jaida,
Thank you for your feedback.We are sorry for the inconvenience caused.
About the delivery issue, we are here to assist you to check it.
Regard the quality issue, we need to verify it at first.
If we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
To send us a message. Our Customer Service Center will handle it accordingly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/
I bought two items from this company because they were referred to me by an acquaintance. I ordered 2 Size XXL Adult Male. However, I was totally apalled by the items that I received.
1. A foul stomach-turning smell came from at least one of the shirts.
2. The material the shirts are made with resembles the lowest quality material that resembles the clothing one would win at a cheap $1 street carnival.
3. Tags say XXL but these shirts are by Far Adult Male Size XXL. They look as though they might be a large kid size.
And now for the Customer Service:
They never replied to my messages. When I disputed the payment in PayPal, which is how I paid for these items, this Cheaper-Than-Thou company had the gall to offer me a partial $6 refund. I laughed when I read that.
In the end, PayPal handled this issue just as equally sloppy by Offering me my full $31.97 refund. However, they said I was responsible for the Return Shipping Fee. Now, that feel would pay for this crappy clothing to be Shipped all the way back to China. It would cost almost as much to ship it back to this pathetic, worthless sweat-shop company than what I was charged for these pieces of fesces clothing!
So it looks like this bs company might get one over on yet another hard-working American by cheating me just as they have cheated so many others. And I truly hope that they enjoy spending their crooked $31.97 that they screwed me out of. And I also hope that the PayPal udiot who decided, in their grand infinite wisdom, to handle my issue this way... I hope they feel they can hold their head up high and be everso proud of themselves.
I mean, since they feel like such gurus after all!
Sincerely,
Brian Wright
Dear Brian,
Thank you for notifying us of your complaint.
About the size issue, we regret things did not work well for you.
While we try our best to offer the accurate size chart for customers to refer to. Please kindly note 1 inch = 2.54 cm.
In order to resolve the issue in a better way, we have sent you a message.
Please kindly reply us so that we can go ahead.
Please rest assured that we would try best to assist you.
Thank you in advance!
Sammydress Customer Service
http://www.sammydress.com/
I purchased 2 items back in beginning of October. 1 of the 2 items arrived. It was a men's sweater. I know sizes run small, So i ordered an XXXL. The item would not even fit a 10 year old boy. I still have not received the second item. I opened a complaint and they ask that you send them pictures of the items. Not sure why, They know what they sent. After taking several pictures and attempting to upload them to the website. It returns with an error stating item deleted. There is no customer service line to call to voice your issues. I will never buy another product from this site. I am attempting to try to get a refund via PayPal and they refuse to return my money. End result, Dont waste your time or money with this company. No customer service at all.
Sal M
1-11-2016. I was offered a refund of $10.00 for my $25.98 purchase. I refused anything but my original $25.98. As you can see i received an inquiry on what my original order number was. I replied and we will see what happens after that. I will keep this updated as very slow progress continues. PayPal is still waiting to hear from the seller as well.
Dear Sal,
Thank you for your feedback.We are regretful to hear that.
Our customer service is available 24/7 on the live chat and via the tickets.
We reply to all tickets within 24 hours. If you prefer to contact us on the phone, please call us at this number + (1)909-581-9508 between 7:30-21:30(GMT+8).
About the size issue you have raised, we have warranty and return terms accordingly: http://www.sammydress.com/m-article-id-16.htm
While we try our best to offer the accurate size chart for customers to refer to. Please kindly note 1 inch = 2.54 cm.
In order to resolve the issue in a better way, would you kindly offer your order number so that we can check it for you please?
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
To send us a message. Our Customer Service Center will handle it accordingly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/
I bought two coats on their site I thought these where good because they had 165 reviews of the product and it had 4.5 stars.
It took forever for them to send it and when I eventually go it, but it was not at all what was described on the product description. It said it was woolen but it was some cheap synthetic material you would get from a cheap Halloween costume.
Straight away I wanted to return it they wanted pictures of the item and product codes, straight away I felt this was going to be a fight to get my money back and I won't get a refund on the shipping.
Eventually after back and forth they offered store credit, but no refund of the money.
It is obvious that the reviews on this site about their products are a lie!
And you won't get your money back!
Keep away from them and please share this with your friends on Facebook.
Dear Mario,
Thank you for your message.We are regretful to hear that you feel like that way.
About the quality issue, we need to verify it at first.
If we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
About the store credit, it is just an option.If you want it to be arranged on your original account, we can also arrange it for you.
We always respect our customers’ decision.
In order to resolve the issue in a better way, would you kindly offer your order number so that we can check it for you please?
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
To send us a message. Our Customer Service Center will handle it accordingly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/
Received 2 of 3 items and took over two months for items. One item Large, is actually the size of a small. Complained to paypal and they just closed the case and didnt care if I only received 2 of 3. Found out and should have known you get what you pay for... Stay away from this website.
Dear Larry,
Thank you for your message.We are regretful to hear that.
About the delivery issue, we are here to assist you to check its status.
Would you kindly offer your order number so that we can check it for you please?
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
To send us a message. Our Customer Service Center will handle it accordingly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/
Everything worked out great just a long delivery time. I'm still a costumer of Sammy dress. Just order way in advance.
Dear Gina,
Thank you very much for your recent message.
Glad to know that you satisfied with our service.
Please rest assured that we would continue improving our service to a higher level.
Please feel free to contact us here: http://www.sammydress.com/m-article-id-12.htm anytime and we would reply you within 24 hours.
Thank you again for your kind support!
Sammydress Customer Service
http://www.sammydress.com/
I received an extremely late order from Sammydress.com so in order to alleviate my aggravation they refunded me the entire purchase price of my items. They also let me keep the items once they arrived.
Watch out for a lengthy shipping but if you do not mind waiting 3 - 4 weeks then go right ahead and order!
Dear Sarah,
Thank you very much for your recent comment.
Please kindly note the shipping time is not including the weekends and holidays.
The actual delivery time may be affected by peak shipping periods, public holidays, bad weather and other reasons.We hope that you can received the items soon!
If there is anything else we can do for you, please feel free to contact us here: http://www.sammydress.com/m-article-id-12.htm anytime and we would reply you within 24 hours.
Thank you again for your kind support!
Sammydress Customer Service
http://www.sammydress.com/
Do not purchase ANYTHING from sammydress! Hairpieces are absolute trash and not even wearable. The shirt i bought was already falling apart 2 minutes after I took it out of the package. I am extremely angry and will never buy another thing from any of these clothing sites nonlinear.
Dear jen,
Thank you for your message.We are regretful to hear that you feel like that way.
Please kindly log in your account for”my ticket”to check the reply from us.We always responsible for our customers.
About the quality issue you feedback, we need to verify it at first.
Would you kindly offer your order number so that we can check it for you please?
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
To send us a message. Our Customer Service Center will handle it accordingly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/
Purchased items December 11th as gifts for Xmas figuring it is enough time for delivery, only 5 small items. Did not receive anything in time for Xmas and when I wrote to ask where items were I was told they were on back order which was never previously stated in any way. The following day I was sent an email notification that the items were shipped, so much for back order excuse. It is now January 6th and still have not received a single item. Absolute TERRIBLE experience and I do not recommend you waste your time here as the ambivalent attitude towards their products and lack of delivery makes it completely unworthy of anyone's time or money.
UPDATE: Received the items Jan. 19th. More could have been done to communicate the problems occurring or to assist in located where the items were in transit or why there was such a delay in sending the items out. Not shipping until 12.24 is an extensive time to process an order. Customer service responses were vague, standard, and sometimes in French.
Dear Alex,
Thank you for your message.We are regretful to hear that you feel like that way.
About the stock issue, we need to verify the issue at first.
It may due to some reasons such as festival or the issue from the suppliers.
In order to verify and resolve it, would you kindly offer your order number so that we can check it for you please?
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
To send us a message. Our Customer Service Center will handle it accordingly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/
Ordered one sweater on Nov 9,2015. It's January 5,2016. Order still processing. Send in ticket inquiring about why it's taking so long. Got a generic response that didn't address my question. Responded with same question. They cancelled my order, without confirming that's what I wanted to do. Second time I've had a bad experience with them. Fool me once, fool me twice. Won't be a third time.
Dear Kelly,
Thank you for your message.We are so sorry to hear that.
About the”They canceled my order, without confirming”, we need to verify it at first.
We will not cancel an order without the customer’s permission.
In order to verify and resolve it, would you kindly offer your order number so that we can check it for you please?
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
To send us a message. Our Customer Service Center will handle it accordingly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/
Companies like Sammy dress should not exist.
Scam! Scam! Scam!
Dear Caroline,
Thank you for your message.We are regretful to hear that you feel like that way.
Would you kindly offer your valid order number and the issue in detail please?
If we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
To send us a message. Our Customer Service Center will handle it accordingly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/
I was very pleased with the ease of ordering and the customer service received. The items I ordered were as described and I would definitely recommend SammyDress!
I order 5 items on November 30,2015, it says that it is still be processed. I have submitted numerous tickets. First I am told that I have to look to see how many days it takes to be shipped from the dispatched date. I do and when I respond saying that the items should of been shipped no later than December 29,2015, I am told that some of the items are on back order and will take an additional 7 to 15 business days. This is bull$#*!. Then I am told that I can't get a refund only a credit. More bull$#*!. I should of read the reviews first before buying anything from this place and ran.
Dear Jessica,
Thank you for your feedback.We are so sorry to hear that.
About the stock issue, we need to verify it at first.
If we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
About the store credit, it is just an option.If you want it to be arranged on your original account, we can also arrange it for you.
We always respect our customers’ decision.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
To send us a message. Our Customer Service Center will handle it accordingly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/
I ordered several items and the items were shipped in two different boxes on two different days. I received the first of the two several weeks after my order. The clothes were complete crap! One shirt had black splotches on it, the other was WAY too small and the fabrics are cheap. When I contacted them about the black splotches it took multiple attempts to even put my question through to them. Then they asked me to take pictures and a video before they would even consider a return. If they accepted my return then I would have to pay shipping AGAIN! My second item has still not arrived and it has been 4 months! I keep trying to contact the company but either get no reply or my request will not go through. DON'T BUY FROM HERE! You are just going to lose your money and end up with nothing or with crap!
Dear Crystal,
Thank you for your message.We are sorry for the inconvenience caused.
Please kindly check our warranty and return policy here: http://www.sammydress.com/m-article-id-16.htm
We are afraid that the customer need to cover the return shipping fee and it is not refundable.
About the delivery issue, we are here to assist you to check it.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
To send us a message. Our Customer Service Center will handle it accordingly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Sarah,
Thank you for notifying us of your complaint.We regret things did not work well for you.
About the issue you have raised, we need to verify it at first.
If we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/