Sammy Dress
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Sammy Dress Reviews Summary
The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.
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First time I've used this site and was immediately impressed with prices. I was not happy with shipping cost but still ordered. Items were over a week later than expected which is not good due to the cost. One item was missing and I had been emailed about it but no refund has been issued? Another piece was completely wrong sizing too. Having looked through returns policy ect I cannot be bothered to claim as I don't think products are too bad considering £3 - £7 roughly each. As a size 22 cheap clothes shops like Primark don't cater for me so it's been niceto get some cheap clothes without spending a fortune. The quality not great but you do get what you pay for.
I've been waiting on 2 items since November and it is now February. This number they have to call is no answer and then it doesn't sound a company phone. I will never order anything from them ever again. And please don't order anything from them either. I'm posting this on every site I possibly can so that no one else gets drawn into their scam.
I ordered a dress and on arrival I couldn't believe how poorly made it is. The zip isn't central in the back and the lace on the front is to one side by a couple of inches. Totally unwearable. They said that all items are quality checked before shipping, then whoever checked it needs to be re-trained or sacked. When I complained I was told I had to pay for return shipping. I am demanding either free shipping or a full refund.
I could not believe the cheap quality of the fabric. It reminded me of grown people doll clothes. Do not buy anything from this company. They know when you get your items you would want to return them so they do not include an invoice. You have no way of contacting them to get your money back. I can tell from the envelope they are located in China... If its seems to good to be true, then its too good to be true.
Dear stephanie,
Thank you for your important feedback.We are regretful that you feel like that way.
About our warranty and return policy, you can check it here: http://www.sammydress.com/m-article-id-16.htm
Regard the quality issue, we would like to assist you to verify and resolve it.
Would you kindly offer your order number please?
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Many thanks in advance.
Sammydress Customer Service
http://www.sammydress.com/
I first stumbled upon SammyDress when I was looking for something I could find no where else: a pink leather jacket. However, with ease, I found exactly what I was looking for at SammyDress. Consequently, I wasted no time and bought that leather jacket. I had no problems with payments, it was quick and simple, and my order was placed right away! When I finally got the leather jacket (in a very good amount of time - I didn't have to wait long at all!) I was amazed that it looked exactly like it did on the computer. All the details were the same, and it was true to size, which is very difficult to find when you are online shopping! Needless to say, I am going to be a continued customer with SammyDress for the good prices, the reasonable shipping rates, the cute finds, and the great customer service. I am one happy customer!
There items come from china, so it could take months to get it, If you don't choose the $ option for tracking you will never know where your merchandise is. I contacted the company at least 6 times and all they say is we shipped it out. Yesterday I did the on line chat and he stated it was coming from china and could take a few months, since I didnt' purchase the tracking # I just had to wait. DO NOT BUY FROM THIS COMPANY!
Dear Customer,
Thank you for your message.We wish to apologize for this inconvenience.
Please kindly note that the tracking number is offered by the courier company and it is an option for customers to trace the status of the shipment. Also it is charged by the courier company.
We would like to assist you to check the detail information.
Would you kindly offer your order number so that we can go ahead please?
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Many thanks in advance.
Sammydress Customer Service
http://www.sammydress.com/
All items are awesome, shipping is fast, prices are low an quality is very good. I am very satisfied and recommend this shop to all :)
I would not recommend to buy nothing from it.
Avoid it if possible.
Don't return money when sending wrong item. Dont reply on emails and etc.
Dear Sergey,
Thank you for notifying us of your complaint.We are regretful that you feel like that way.
We always reply message within 24 hours.
About the issue you have raised, we need to verify it at first.
If we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Many thanks in advance.
Sammydress Customer Service
http://www.sammydress.com/
I placed 3 very large orders and the items are terrible! I didn't keep the little plastic bags each piece was in because they were dirty and smelly. And now, it is looking like they will not let me return the items. If it is sizing, I can take pictures of each item, pictures of each item with a tape measure - pictures of poor quality. $600 in orders, ain't nobody got time for that. This is ridiculous! I HATE all of the items I got from sammydress!
Dear Laurie,
Thank you for your feedback.We apologize for this inconvenience caused.
About our warranty and return policy, you can check it here: http://www.sammydress.com/m-article-id-16.htm
We always responsible for our customers.
In order to verify and resolve the issue in a better way, would you provide us your valid order number please?
If we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Many thanks in advance.
Sammydress Customer Service
http://www.sammydress.com/
This website is a total scam. The clothing is awful and you are just wasting your money. The four items I purchased are unwearable. I spent $98.00 and after contacting the company they told me to ship it back. It will cost over $185.00 to ship. They settled on giving me $11.78 refund. Whoo Hoo Awesome... NOT. Save your money. But anyone else who was scammed, here is where you can go to complain... They need to be shut down.
https://www.econsumer.gov
Dear Kathy,
Thank you for your message.We are regretful that you feel like that way.
Regard the issue you have raised, in order to resolve it in a better way, would you provide us your valid order number please?
If we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Many thanks in advance.
Sammydress Customer Service
http://www.sammydress.com/
I feel raped by this company. No phone # to call no live operators. I wished to god I had read these reviews and I could have saved the money that they have apparently stolen from me.
Fool me once shame on you Fool me twice shame on me. I have totally given up on ever receiving my orders from them after all these negative reviews speaks for itself. I want my money back and I will not stop until they are exposed for the scam artists that they are.
Dear Lois，
Thank you for your feedback.
We are sorry to hear you've had difficulties to reach us.Our customer service is available 24/7 on the live chat and via the tickets.
We reply to all tickets within 24 hours. If you prefer to contact us on the phone, please call us at this number + (1)909-581-9508 between 7:30-21:30(GMT+8).
In order to verify and resolve the delivery issue, would you provide us your valid order number so that we can check it for you please?
Please rest assured that we would try our best to assist you.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Many thanks in advance.
Sammydress Customer Service
http://www.sammydress.com/
SammyDress always has great prices on trendy clothes, makeup, etc. I have been shopping there since 2014 and I plan on continuing! Love them!
This site has the worse quality and the worse customer service. Actually they have NO customer service. They have automated responses that just spin you in circles. NEVER BUY from them. It took 2 months to get 1 item from this ridiculous site. NEVER NEVER EVER Buy from Sammydress.
Dear Customer,
Thank you for your recent comment.
We are sorry to hear you've had difficulties to reach us.Our customer service is available 24/7 on the live chat and via the tickets.
We reply to all tickets within 24 hours. If you prefer to contact us on the phone, please call us at this number + (1)909-581-9508 between 7:30-21:30(GMT+8).
About the quality issue, we need to verify it at first.
If we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Many thanks in advance.
Sammydress Customer Service
http://www.sammydress.com/
I made the mistake of ordering 3 shirts off Sammydress... Firstly,... I ordered an extra large and what I got was a small that would just fit my sister who is 120 lbs... The quality of the clothing was disturbing and of the lowest grade... The best part though was what one of the shirts said... instead of saying " A girl knows her limits, A wise girl knows..." and I don't know what the end of it was supposed to say. It said " A girls krows her limiti, A wise giri krows shuyau noie "... Now what the hell does that even mean? Anyways this experience put a bitter taste in my mouth in regards to shopping online... Lesson Learned!
Dear Shirley,
Thank you for your feedback.We apologize for this inconvenience caused.
About the “wrong spell “issue, we need to verify it at first.
If we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Many thanks in advance.
Sammydress Customer Service
http://www.sammydress.com/
I have great experience from SammyDress.com. I've only ordered one time but i'm planning to order again. Product selection is very large so anybody can find something to purchase. Quality of the products are good and i'm very pleased about the products i have bought so far.
This company is a rip off. Dress I ordered wasn't correct colour, poorly made and had a huge rip in it! Please save your money and don't be scammed!
Dear Charlotte,
Thank you for your feedback.We regret things did not work well for you.
In order to verify and resolve the quality issue, would you provide us your valid order number so that we can check it for you please?
Please rest assured that we would try our best to assist you.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Many thanks in advance.
Sammydress Customer Service
http://www.sammydress.com/
If I can help one unsuspecting person then I will be happy with the money I am out of pocket for complete JUNK! I can only assume that the good reviews are put on here by themselves.
First of all the first package I received was the better of what I bought and that is saying something. It was at least close to looking like the pictures other then threads hanging, being cheaply made, and entirely different material then description.
Second package I received had 1 item which didn't even come close to the item I ordered, a blood stained bikini which I almost threw up upon realising I touched it, and other items so bent and damaged they were unusable.
Still waiting on third package which they say is coming but I won't hold my breath. I plan on finding every site I can to warn poor unsuspecting people that this is very much a scam. Also calling and cancelling/changing credit card as I see other consumers had fraudulent charges from this site! Lesson learned will do my online shopping at my regular honest sites!
Dear Shannon,
Thank you for the feedback.We regret things did not work well for you.
In order to verify and resolve the quality issue, would you provide us your valid order number so that we can check it for you please?
Please rest assured that we would try our best to assist you.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Many thanks in advance.
Sammydress Customer Service
http://www.sammydress.com/
Placed my order on Dec 1 and still have not received my package.: Customer Service" rep said it could take up to 2 months (expired on Mon). I called again and they said it's on way although they have no way of tracking package. Actually it's packages because one month after I order, they told me one of the items was 'out of stock'... Good things the items were inexpensive..
Dear John,
Thank you for your message.We apologize for this inconvenience caused.
We are here to serve you to resolve the delivery issue.
Would you provide us your valid order number so that we can check it for you please?
Please rest assured that we would try our best to assist you.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Thank you very much in advance!
Sammydress Customer Service
http://www.sammydress.com/
If i could give no starts, i would.
I ordered some pants back in October 2015, its now February 2016 AND I STILL HAVE NOT RECEIVED THEM! I emailed them after the "60 days" asking for a refund and they told me they do not do refunds and they can either, mail me a new pair of pants or give me "sammy tokens" (sammy tokens? So i can use them and not receive my order? Right.). I told them to re-send me the pants and if i do not receive them i would contact my credit card compay for a refund, since they " do not do refunds". I have STILL not received those pants. It has been 5 months. WHAT kind of compay is this?
BUYER BEWARE DO NOT ORDER! TOTAL RIP OFF! WORST COMPANY AND CUSTOMER SERVICE I HAVE EVER DEALT WITH.
Dear Brittany,
Thank you for taking your time to write this review.We apologize for this inconvenience caused.
We are here to assist you to resolve the delivery issue.
In order to go ahead, would you kindly offer you order number please?
Please rest assured that we would try our best to assist you.
To resolve the issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Thank you very much in advance!
Sammydress Customer Service
http://www.sammydress.com/
Not only do they put your order on "back order", they take up to 2 months to ship out. I purchase an item a week ago and it will not even be received by them for another 3 weeks. Once they get it, it will take up to 45 business days for me to receive it here in the states. Trust the reviews! Don't buy from Sammy Dress. It may be cheap but not worth the quality or the time.
Dear Kadden,
Thank you for your feedback.We apologize for this inconvenience caused.
In order to verify and resolve the delivery issue, would you provide us your valid order number so that we can check it for you please?
Please rest assured that we would try our best to assist you.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Many thanks in advance.
Sammydress Customer Service
http://www.sammydress.com/
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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Dear sharon,
Thank you for your message.
We are sorry to hear you've had difficulties to reach us.Our customer service is available 24/7 on the live chat and via the tickets.
We reply to all tickets within 24 hours. If you prefer to contact us on the phone, please call us at this number + (1)909-581-9508 between 7:30-21:30(GMT+8).
Regard the delivery issue, we need to check the detail information to verify it at first.
Would you kindly offer your order number please?
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Many thanks in advance.
Sammydress Customer Service
http://www.sammydress.com/