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Sammy Dress

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Sammy Dress

3.1
sammydress.com

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Sammy Dress Reviews Summary

The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,247
value
1,233
shipping
1,266
returns
697
quality
1,202

We monitor reviews for authenticity

California
1 review
1 helpful vote
Follow Jazmin D.
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Sammy dress an amazing site with wonderful dresses and affordable prices

Date of experience: October 16, 2014
Texas
1 review
1 helpful vote
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Well I guess most people aren't' used to over seas ordering. I expected the 2-month wait and I guess some don't. Even if you order a phone case from somewhere overseas expect 2-3months. It's NORMAL. I've purchased before and I did have about a month to wait and didn't receive 2 of my items. I contacted them and they told me when one would be available and sure enough I received a new shipping out date during that time. The 2 is no longer available and they contacted me stating what I would like to do. My items were in great condition and I have ordered again recently and I'm excited! If you're not used to the wait then this site isn't for you.

Date of experience: October 16, 2014
Botswana
1 review
1 helpful vote
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The clothes I bought from sammydress fit the description and they arrived right on time. I love sammydress!

Date of experience: October 16, 2014
Panama
1 review
1 helpful vote
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Love the Website!
October 19, 2014

In simple words, sammydress.com is Amazing. If I were to say something negative, I want them to post or get more MAN/MEN stuff (hahaha), beside that the service, variety in general and quality of the clothes are incredible. I will purchase more items from time to time, need to save money in order to buy and wear awesome stuff/clothes.

Date of experience: October 16, 2014
Tennessee
1 review
2 helpful votes
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The customer service was great
October 18, 2014

The customer service was great. They responded quickly and answered all of my questions.

Date of experience: October 15, 2014
Kentucky
1 review
1 helpful vote
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I was able to connect with customer service on Live Chat! Fortunately for me, a girl by the name of Crystal, was a HUGE, huge help, answering all my questions and concerns, Extremely PATIENT and dedicated to helping me. She spent at least over a half hour making sure everything was What I Wanted. I highly recommend Live Chat, but in hopes you get someone like Crystal to navigate a helping hand! Yet, I expect to write a second review for a couple dresses, hoodie + a necklace I ordered for the very first time a couple weeks ago... Looking forward see how everything fits & looks!

Date of experience: October 14, 2014
Georgia
1 review
1 helpful vote
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Love this site!
October 17, 2014

Love this site! There always so much to look at and a lot of their products are so unique. Its also so affordable. I buy a lot from this site and I really enjoy their products. However, I am not super pleased with how long it takes to get my order, but then I take into consideration that they have a high demand of shipments and are out of the country I live in. Its worth the wait!

Date of experience: October 14, 2014
New York
5 reviews
10 helpful votes
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When your gut tells you to do something, DO IT. I usually alwayssss deal with EBAY i was being cheap i found this dress on sammydress and i learned you get what you pay for. Being cheap caused such aggravation! Their customer service sucks to the utmost! I am livid with them and will NEVER everrrrrrrrrrrrr order from them every again! It shouldnt take this long to process a return, for customer service to get back to you or speak to period! If you have any sense dont order from them, go to ebay and get it!

Date of experience: October 14, 2014
sammydress h. Sammy Dress Rep
over a year old

Dear krystle h.

Thank you for your important feedback and for letting us about your experience with us.
We regret any inconvenience or frustration that your experience has caused you.
Would you mind to tell us your order number firstly so that we can check for you, please? Or, you can just send email to our email address :[email protected] so that we can help you ASAP.
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
We want to thank you for your constructive comments, which are always most welcome. Thank you so much for using our site and for providing your valuable feedback to us.

Best Regards
Sammydress Customer Service

Arkansas
1 review
6 helpful votes
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This company is a scam
October 17, 2014

This company is a scam. They process you money but they won't send your stuff- I've been waiting for 3 months nothing. Finally I saw that a lot of people had the problem and then realized that SammyDress has been scamming people ALL OVER THE WORLD. It sounds dramatic, but its true. They have sent emails asking me if I can wait longer. They have also tried to say that if we take down our bad reviews that they will grant me a $10 store credit. They are ridiculous. Stay away!

Date of experience: October 14, 2014
sammydress h. Sammy Dress Rep
over a year old

Dear my friend d g.,,

Thank you for your important feedback and for letting us about your experience with us.
We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Firstly, we must clarify that: We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
Would you mind to tell us your order number firstly so that we can check for you.OK? Or, you can just send email to our email address :[email protected] so that we can help you ASAP.
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
We value your patronage and wish to continue serving you in the best way possible.

Best Regards
Sammydress Customer Service

GB
1 review
1 helpful vote
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Awful, quality is really poor, extremely thin. Sizes are bad, even an xl is tiny. Ordered on 3 September and I just received not even half my order, the rest was out of stock and they don't know when it'll be back in? Why sell an item you don't know when or if you'll be able to deliver? My advice would be avoid and go to primark or a market the quality is better for the orice, which when you've added the shipping on isn't actually that cheap

Date of experience: October 14, 2014
sammydress h. Sammy Dress Rep
over a year old

Dear Valued Customer,

We want to start by thanking you for notifying us about the issue.
We regret any inconvenience or frustration that your experience has caused you.
Would you mind to tell us your order number firstly, OK?
Thank you again for bringing these matters to our attention.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.

Best Regards
Sammydress Customer Service

Canada
1 review
1 helpful vote
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This is the second time I've made a purchase with Sammy Dress, and like the last time I made a purchase, I am extremely impressed with both customer service and the timely manner in which I'm dealing with.

I see a lot of nasty reviews about the site on other media sites, but personally, all those claims are irrelevant for me, since I've never had an order come in wrong, or not ship out when it was supposed to.

My current order, which said anywhere from 7-15 until shipped, is processing, and I'm super excited to get my boots.

I have submitted a few tickets, asking just for general knowledge or suggesting things on the site, or even needing some help, and every time, depending on time zones, the response is very quick.

I will definitely order from SammyDress again

Date of experience: October 14, 2014
Texas
1 review
2 helpful votes
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"I'm okay with the clothes being cheaply made because it is not like they cost very much and you can't expect very much wear for a 5 dollar dress. One thing I did not care for was the fact that their items are never in stock, even if they are in the "new" section. I made a very large order with them and I had to contact them a month later to find out where my order was. Half of my order had not been shipped because it was out of stock but no one felt the need to reach out and say that half the order would NEVER be back in stock. I tried to be understanding and just swap the unsent items with newer items (I assumed to be in stock) and about 20 of their "new" items were not available. I was tired of emailing daily with the Support Team trying to find alternative items. The best thing about their service was that the support team DOES respond to emails within 24-48 hours. MAKE SURE YOU KNOW YOUR SIZES, AND BE PREPARED TO WAIT. Buy at own risk. "

Date of experience: October 14, 2014
Texas
1 review
1 helpful vote
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Sammy Dress is a very fun place to shop online. Their items are cheap and stylish, and they come in a lot of variety. However, remember that what you're ordering is exactly that: cheap items. Don't expect too much, and definitely order only one item at a time. I would still recommend Sammy Dress because of their wonderful customer service and fashionable clothing & jewelry.

Date of experience: October 14, 2014
Brazil
1 review
1 helpful vote
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Minha primeira formação é moda, e a princípio achei o catálogo da Sammydress, bastante variado e de bom gosto! E apesar de ter feito uma compra pessoal, relativamente grande, eu ainda não a recebi meus produtos, no prazo prometido pela loja. Espero receber em breve, e deixar aqui uma nota muito mais que satisfatória. Obrigado, Helena

Date of experience: October 14, 2014
Spain
1 review
1 helpful vote
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Mi experiencia en SammyDress la calificaría con un 7/10. La atención al cliente en bastante buena y aunque es cierto que los pedidos tardan bastante en llegar, sus diseños son preciosos.
He realizado dos pedidos en esta web. El primero me quedaba igual que en la foto pero el segundo era bastante transparente (el forro llega hasta la altura de la cintura) por lo que lo utilizaré para ir a la playa o con un pantalón blanco debajo.

Date of experience: October 14, 2014
New Zealand
1 review
8 helpful votes
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HOPELESS!
October 16, 2014

HOPELESS! So excited to found this website, place an order last month and a month later my order is still getting process… No point emailing them as no replied, I waste a whole day tracking down this so call SammyDress address! Finally found it due to me working for a freight company. If I don't get my goods in 3days I will send someone to your address to get my money! 1st and the last time I will ever order from this hopeless website I don't care how cheap you make yourself out to be no one deserves to be waiting over a bloody month and goods are still being process! USELESS!

Date of experience: October 13, 2014
sammydress h. Sammy Dress Rep
over a year old

Dear eMMS,

Thank you for taking your time to write your review. We really appreciate the feedback.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Would you mind to tell us your order number so that we can check and give you a better solution, OK?
Once again, I want to restate our apology to the customer for their experience. We are responsible for this and we will work hard to resolve this issue for them and to prevent it from occuring again in the future.
We fully understand your frustration and we apologize for the inconvenience. We hope that you choose to give us a second chance next time. This is certainly not the way we do business, so we will endeavor to provide you with the highest levels of service.

Best Regards
Sammydress Customer Service

Colorado
1 review
4 helpful votes
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I ordered 244$ worth of items over two months ago. Have written 6 complaints and never received a single reply. THEY WILL STEAL YOUR MONEY DO NOT ORDER FROM THIS SITE. I even called the customer service number and that didn't even ring. Try it before you order and you will realize it's a complete scam.

Date of experience: October 13, 2014
sammydress h. Sammy Dress Rep
over a year old

Dear my friend Katie L.

We want to start by thanking you for notifying us about the issue.
We regret any inconvenience or frustration that your experience has caused you.
Would you mind to tell us your order number firstly so that we can check for you, please? Or, you can just send email to our email address :[email protected] so that we can help you ASAP.
We want to start by thanking you for notifying us about the issue.
We regret any inconvenience or frustration that your experience has caused you.

Best Regards
Sammydress Customer Service

Florida
1 review
1 helpful vote
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SammyDress.com is absolutely amazing!
October 15, 2014

SammyDress.com is absolutely amazing! Not only am I 100% satisfied with my products I received, but I am also satisfied with the prices, quality, and style that this website brings to the internet. I'm so in love with this website!

Date of experience: October 12, 2014
Colorado
1 review
7 helpful votes
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WOULD GIVE 0 REVIEWS IF POSSIBLE! THIS COMPANY IS THE WORST! READ THE OTHER REVIEWS LIKE MINE. THEY ARE STILL PROCESSING AN ORDER I MADE A MONTH AGO. I WROTE A TICKET AND IT "DISAPPEARED". TRIED CALLING AND BUSY SIGNAL!

Date of experience: October 12, 2014
Texas
1 review
1 helpful vote
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I've only had one order with SammyDress before, a purse that I used ALL summer. Stylish, unique and a great size! I have placed a second order with them, within the last week or so, a couple more handbags and a necklace.

The wait time before was about 3 weeks, so I will patiently wait for this next order. I don't under stand why other customers are so upset about the shipping and handling process, it's out of the country ordering. So, it definitely takes a while to process throught customs on both sides.

Besides the point, I love the product I have received so far and cannot wait for my new items!

Date of experience: October 12, 2014