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The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I recently ordered some joggers from SammyDress and was very pleased! The material is nice and the fit was right! I'm planning on buying some more items today! The prices are also very reasonable.
Their customer service stinks. I order two dresses and they sent me two orders of the two dresses. My order was duplicated. The dresses didn't fit so I contacted their customer service via email and I opened a ticket #, they got back to me saying that I need to send them pictures of the dresses. I couldn't attached the pictures. I sent them my order number and they could not find my order. I bought it from them and received it and they could not find my order. At the end I didn't get the dress changed or my money refunded. So know I have 4 dresses that don't fit. Instead of having 2 dresses in the correct size. I'm out of $40.00 and stuck with dresses that don't fit. Also they never answer their phones to speak to someone in person. I don't recommend this site at all. The materials are very cheap and it looks cheap. You pay for what you get.
I ordered for the first time from Sammydress at the beginning of the month. I also ordered from several other sites. First of all, the prices Sammydress offers are incredible! And I tried to find similar products from other stores and could not find anything so cute and so cheap! When I emailed Sammydress about the status of my order, they emailed back less than 24 hours and worked hard to send my package on its way! I was VERY impressed with the customer service. I recieved my package (from China) just 9 days later! And I am still waiting on several other packages from other stores (ordered near the same time). When I got the package, I was shocked. Everything I recieved was the perfect quality I imagined or even better! Everything fit how I had hoped and looked just like I wanted. I am just so impressed with Sammydress and I have recommended them to everyone so far! I will continue and I will be a faithful Sammydress shopper for my entire life!
My overall experience at Sammy Dress has been amazing! Customer Service always replys within 24 hours of writing the support ticket, i I love the point earning system the prices a extremely low! Shipping and handling is a bit high the more you buy the higher it goes, but that's with any site. I love Sammy Dress and will be shopping there again!
Sammy dress is the most helpful and wonderful online shopping experience I have ever had! Their prices are cheap and super affordable and there is always a sale going on which means double the savings not only are the quality of their products amazing but their customer support team is outstanding; quick efficient, and helpful, something that most tech services lack... thanks sammydress.com soooooo much I will definitely be shopping again with u in the near future :): ) :): )
Great clothes. Great prices. Great customer service. Favourite site to shop!
Items arrived really fast and I was very happy with this, quality was good, very good website overall and just need to make sure that have a measuring tape as some of the sizes are smaller than expected. Happy shopping
The prices and seemingly adorable products are such a draw. DO NOT BE FOOLED. After placing an order for two men's coats on 11/20/2014, and paying USD 23.00 extra for expedited shipping I never received my items. No, the items were not lost by a carrier, because the website shows (as of 12/15/2014) that the order still hasn't even processed. Thankfully I paid via PayPal and they have quickly and efficiently resolved my issue. My sister has ordered from them before, though she received her merchandise, it was not at all what she purchased. Cheaply made, and in Asian sizing (the small she purchased ended up fitting our 4 year old niece.) I cannot implore you to turn away from this seller enough. They offer no customer service via phone, send no response via e-mail.
Dear Joe,
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
First, we want to offer my sincerest apologies to you for the issue.
Would you mind to tell us your order number so that we can check for you, OK?
For the size problems you mentioned, maybe the Asia size you chose was not correct as it’s 1 inch= 2.54cm for our product size chart, so you can convert the size accurately.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Thank you again for bringing these matters to our attention.
Best Regards
Sammydress Customer Service
I love sammydress, their shirts. I have already ordered one, It flows on my body type perfectly. And its so comfy. I usually wear XL to XXL in US sizes. I have wide shoulders and ribs but this piece was still fit on me as the loose flowly style I like. The black tassel and design on the shirt are beautiful. It is a great buy!
I love the style and I feel I picked the right fit for my body because it fits nice. The only thing I would change is that I wish the quality of the fabric were better.
I received the items the other day and I think they are really pretty! Nice for the price too. Only issue is there was a little plastic white thing (perhaps when molding) that stuck to on the earring. I was able to pull it off though and it looks good.
I purchased several times from sammy dress
( clothing and jewelry) and although the shipment sometimes takes a little time, it's worth it.
The prices are really good (lately I saw other websites sell the same products for higher prices!) and usually the quallity is good as well.
Also, the costomer service is quick to reply and is always satisfactory.
Will keep using sammydress :)
I got my package in a good amount of time from ordering but when I got them the clothing was falling apart And had holes. I also ordered a pair of brown boots and one black and got two pairs of black. I have tried contacting customer service multiple times and got one response back out of 3 emails. I'm very disappointing in the way the clothing was made and the shoes, very cheaply made. I was very excited to receive my items but once I got them I was very disappointed. Unless I hear back from customer service again in like what they say, I do not think I will ever buy from them again
Dear Krystal,
Thank you for taking your time to write your review. We really appreciate the feedback.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
Would you mind to tell us your order number so that we can check for you and give you a better solution if we confirm the issues you mentioned, is it OK?
Again, I am sorry for the frustration this has caused you and hope that this will set things right.
We want to make Sammydress a great place that provides the best possible experience for every one of our customers.
Best Regards
Sammydress Customer Service
It long time since i buy in sammy dress, it been very good the quality is the rigth for the price you pay, the shipping is really cheap, the suppor center is good, always answer any question, i buy clothes, toys and jewerly always arrive the correct size (always buy one size bigger cause they are smaller) and as the picture they show!
I love shopping at Sammy dress! The prices are awesome, and the variety is pretty good. I have been very much satisfied with my orders thus far. My daughter says she wants to place an order each month.
Never buy from this company! I made only one order there 2.5 months ago. They sent me only 1 item from all, only 1.5 monts after I made the order, and they stold my money for the rest items what I never got! I sent them so many emails, but still nothing's changed. So, if you want to be cheated, go ahead, order from there.
I order numerous items in the middle of November. A few items arrived which were of poor quality and sizing is terrible. The remaining items have never arrived and customer service will not respond to my repeated requests for information. I would never buy from them again. Poor quality, poor sizing and very poor customer services. I am out of money for several items.
If you look closely at most of the 5 star reviews, all use stock pictures of animals, landscape, etc and have similar things to say about the company. I have heard this company hires people to write fake reviews and looking at them, it is very apparent. Please stay away, this Chinese company plagiarizes looks produced by other companies, and the result is TERRIBLE. Clothes are of terrible quality and (even though you might pay for the fastest shipping possible) they will come within 1 to 6 months, if they come at all. My friend ordered from them and her shirts had rips in them!
Dear Madam,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
But, firstly, we must clarify that:
We never “hires people to write fake reviews ”, your opinion is definitely not real! We really do not need to risk our reputation!
All reviews are from all over the world of our valued customers who have real order number and payment information, we never cheat and fool other people by unreal reviews. And the sitejabber.com always prohibit such obvious fraud! All reviews you can see are all looked into by administrator of sitejabber.com! It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
BTW, if you have problems about your order, you can tell us your order number so that we can check and give you a solution, thanks for your kind understanding.
Best Regards
Sammydress Customer Service
I love shopping with Sammy Dress because they have great prices! I've never had a problem. It's important to be aware of shipping times and follow their sizing chart - but as long as you do that you'll get exactly what you want! I shopped with them for my Christmas party dress and it turned out stunning. It's a budget friendly way to spice up your wardrobe. :)
I just got my sweatshirt and I love it! The dress I ordered is very pretty and I wear it without the little tube top piece underneath I have a bra that is long enough (a for show bra) to wear just with that. But the only thing I don't really like too much about it is that the material on is probably polyester and it is just the cheapest polyester ever. I really like it it's not nearly as long or as wide as it looks in the picture was but its still pretty.
Answer: Dear Dawn, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for issue mentioned. Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible.
Answer: Dear pamela, Thank you for your message.We want to resolve your issue in a appropriately way. For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm to offer your order number and state your issue in detail, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, We just want to protect the safety of your payment. As for details, would you please contact our ticket support center so that you can be get detaills ASAP? Please browse this link: http://support.sammydress.com/?lang=en
Answer: Dear Brit, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for size issue. Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/


Dear Emmy,
Thank you for your important feedback and for letting us about your experience with us.
First, we want to offer my sincerest apologies to you for the issue.
Could you please tell us your order number so that we can check and give you a better solution, OK?
All this being said, if the customer isn't happy, we aren't happy. We are always looking for ways to make our communication more effective and if there's anything we can learn from this situation, it will help us avoid this issue going forward.
We value your patronage and wish to continue serving you in the best way possible.
Best Regards
Sammydress Customer Service