Sammy Dress
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Sammy Dress Reviews Summary
The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Dear Sammydress customer service
If you are so willing to help why would I and hundreds of others like me are posting these reviews? Did you not read my review and others?
If you want to help give us our refund for your poor quality clothes. This is my order number M**************
I order two swim suits and only received one which was horrible material. I placed a ticket to ask where the 2nd one was and they told me to check with the post office. It obviously was never sent.
Dear Jennifer C.
We're extremely grateful for your constructive feedback.
We fell short of our own standards because the customer is disappointed in us, and, for that, we are extremely sorry. We will work together with the customer to resolve the issue as best as we can and as quickly as possible.
We are always more than willing and glad to offer help, please feel free to contact us http://support.sammydress.com/?lang=en
Could you please send us your order number by message here? If you donnot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I love the prices but sometimes the material is different from the pictures.
Why is it that if a customer provides photos of their cards, a screen shot of their paypal proving their account is linked, you still refuse to send out their order? You had already received payment and then 8 business days (5 days longer than the processing should have taken on the items, as per information on the site), you requested this information. I provided you said not suffficient and then CLOSED the customer service chat.
I reviewed and placed this concern on your site, only to see it is not showing. What an interesting way to do reviews, simply delete the ones you don't like. Keep a few tame ones etc but others making concern of the way the company does business, remove those ones.
Overall, they have good products, the customer service is CRAP. Do business ANYwhere else.
Dear Lauren B.
Thank you, we always welcome feedback from our valued customers.
We would like to extend our sincerest apologies to the customer. We want every customer to be happy and clearly this is not the case here.
We are always more than willing and glad to offer help, please feel free to contact us http://support.sammydress.com/?lang=en
Could you please send us your order number by message here? If you donnot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.
We will learn from this and strive even harder to improve the shopping experience for all of our shoppers. We want to make Sammydress a great place that provides the best possible experience for every one of our customers.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
Order Number: M**************S. This was a January order, to date I have not received it! (Its August).
Dear Lu W.
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We're very sorry for your concerns and the issues you have raised.
As you selected flate rate shipping and it is an international surface mail, although we cannot stop the package lost from happening, we would resend or refund you according to our company’s policy.
We are always more than willing and glad to offer help, please feel free to contact us http://support.sammydress.com/?lang=en
Could you please send us your order number by message here? If you donnot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I was happy with my purchase. The clothes run small, though. Their customer service is great. They respond quickly and want their customers to be happy.
Ordered five items. Two days later my credit card was used for unauthorized purchases in Hong Kong totaling $630. Coincidence? When my items arrive (two months later), they would fit a child-- quality very poor. I try to contact customer service but very frustrating. For five weeks emails go back and forth with no resolve. They promise to refund all but shipping but I am still waiting. Their "live chat" customer service is non-existent. They keep emailing me telling me they will refund but nothing gets done. They say they need proof the size is wrong so take photos and upload to them of me taking measurements. Very frustrating. I try to go on line today to find out the status of the order I am trying to resolve and my account is now inactive? Still no refund. I try to access they customer service and that is no longer available either. Total scam. Photos on site are cute but I really wonder where they get the images. Clothes do not resemble images. Very disappointed in site, customer service, refund policy and overall experience.
Dear Leslie V.
Thank you for your important feedback and for letting us about your experience with us.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
We are always more than willing and glad to offer help, please feel free to contact us http://support.sammydress.com/?lang=en
Could you please send us your order number by message here? If you donnot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.
Once again, I want to restate our apology to the customer for their experience. We are responsible for this and we will work hard to resolve this issue for them and to prevent it from occuring again in the future.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I was going to order a few items, but was skeptical of the low prices, so I decided to look for reviews. I'm glad I did, as the reviews are so horrible, I don't know how anyone can order from this company after reading them. Oh, the nice ones are the first ones... Hoping you don't scroll further down and find the real customer reviews... I really think the ones on top are not from real customers, their pictures are pictures of animals or flowers, not pictures of actual human beings... If that doesn't tell you enough...
Dear Bertica R.
We're extremely grateful for your constructive feedback.
We're very sorry for your concerns and the issues you have raised.
We are always more than willing and glad to offer help, please feel free to contact us http://support.sammydress.com/?lang=en
Could you please send us your order number by message here? If you donnot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we can get in contact with you and offer you a better solution.
Thank you again for bringing these matters to our attention.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
Do not pay any attention to the good reviews for this company as I believe they are written by people who have some connection to the company. The products are way too small and the quality is really lacking. SAVE YOUR MONEY!
Dear Melody T.
Thank you for being kind enough to tell us about your experience. It means a lot to us because it gives us an opportunity to improve.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
We are always more than willing and glad to offer help, please feel free to contact us http://support.sammydress.com/?lang=en
Could you please send us your order number by message here? If you donnot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we can get in contact with you and offer you a better solution.
We value your patronage and wish to continue serving you in the best way possible.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I have ordered from SammyDress several times so far and have been very pleased with my items. I am 5 foot and wear a size "medium" but being their sizes run very small, I just order an XLarge and it fits fine. Most of the material is lightweight but that is what I like. It is well worth the money. The jewelry is outstanding for the price and every piece has been worth what I paid. They give incentives (S points) and points for feedback and that is terrific. I have had no problem with this company and enjoy shopping with them. Shipping is well within reason considering the distance the items are shipped from. I will continue to shop and enjoy their products.
I received a message on my social media for a sponsorship from them and wanted to check them out before hand (figuring it was a scam)... This site is VERY disorganized and the person who messaged me had been messaging many other people on social networks in promise of "free" items and once information was given there was no response.
Most of their pictures are stolen from other sites or very low quality photo's that look to be personal.
Very unsure about this site, it seems to be involved in a scam or they have VERY bad marking team.
Dear Katie B.
We want to say thank you for providing us with important information about your situation.
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
We are always more than willing and glad to offer help, please feel free to contact us http://support.sammydress.com/?lang=en
Could you please send us your order number by message here? If you donnot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we can get in contact with you and offer you a better solution.
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
My order arrived missing two dresses. The ones that I did get are so badly made and such poor quality that I can't wear them, went by their size chart with measurements and they are all too big! The dresses also look nothing like their pics on this sight... Save your money I will never buy from Sammy Dress again. Am warning all my friends about them too...
Dear Fran h.
Thank you for your important feedback and for letting us about your experience with us.
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
We are always more than willing and glad to offer help, please feel free to contact us http://support.sammydress.com/?lang=en
Could you please send us your order number by message here? If you donnot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we can get in contact with you and offer you a better solution.
We will learn from this and strive even harder to improve the shopping experience for all of our shoppers. We want to make Sammydress a great place that provides the best possible experience for every one of our customers.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
Overall satisfied with Sammydress, I have placed two orders and although I am still waiting to hear if my other items have been shipped the others shipped pretty quickly and the quality of my items were very good. I have recommended them to family who have also placed orders.
Skirt was full boo style crinkle muslin. Skirt I received was unwearable it was so bad. Don't do business with them. What you order is not like what you get
Dear Karen M.
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We would like to extend our sincerest apologies to the customer. We want every customer to be happy and clearly this is not the case here.
We are always more than willing and glad to offer help, please feel free to contact us http://support.sammydress.com/?lang=en
Could you please send us your order number by message here? If you donnot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we can get in contact with you and offer you a better solution.
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I love SammyDress! This online store offers many good quality product for an affordable price. In addition to the low price, it offers promotions and coupons that make us save even more. Is not that wonderful! It's my second favorite online store!
I've purchased from Sammy Dress a few times now, and usually it has been a really good experience. Most of the times, the shipping has been reasonable, and the things I order are in good condition. There have only been a few pieces that weren't quite what I expected or were not in good condition, and only once did I have issues with the shipping, but I absolutely love some of the things I've ordered as well. I have a couple pairs of earrings that I wear all the time and am so happy with them! I've usually been pleased with the majority of the jewelry I've ordered.
This site is horrible I ordered some things form them the items became lost sent back. I will not be ordering from them again! The customer service is horrible also, you are not able to talk or chat with them, everything is through email. Which I have a problem with. A LESSON LEARNED!
Dear stacy g.
We are so grateful for this feedback. It means a lot to us.
I want to start by offering a personal apology to the customer affected.
We are always more than willing and glad to offer help, please feel free to contact us http://support.sammydress.com/?lang=en
Could you please send us your order number by message here? If you donnot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we can get in contact with you and offer you a better solution.
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I love Sammydress! They have the best clothes at the best prices. They are always quick to answer any questions and fix any problems you might encounter!
This is my 2nd review. I posted my first negative review and sammydress responded. Here's my response:
I have been emailing sammydress... For over a month now. You keep saying you have refunded the money, but it's not in my bank account. Then you turn around and say that there's a problem with my card and I need to email 2 other people and ask them to refund my money. Seriously? It wasn't this damn hard to pay for my non-existent clothes, so why is it so hard to refund the money? Maybe because THIS COMPANY IS NOT ING BUT A SCAM. I'm sick and tired of the different excuses sammydress has given me. The clothes are out of stock, quality check, inventory issues, problems with credit card, PayPal account issues, etc. DO NOT PURCHASE ANYTHING FROM SAMMY DRESS. You'd be better off flushing your money down the toilet.
Dear Sarah B.
Thank you for your important feedback and for letting us about your experience with us.
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
We are always more than willing and glad to offer help, please feel free to contact us http://support.sammydress.com/?lang=en
Could you please send us your order number by message here? If you donnot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we can get in contact with you and offer you a better solution.
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I love shopping on Sammydress! The prices are low and reasonable. When I encountered some problems with my orders, the customer service team were really helpful and willing to solve them.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Shellean S.
Thank you for being kind enough to tell us about your experience. It means a lot to us because it gives us an opportunity to improve.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Would you mind giving us one more chance and help us to confirm the quality issue? Please be rest assured we would give you a just solution.
We are always more than willing and glad to offer help, please feel free to contact us http://support.sammydress.com/?lang=en
Could you please send us your order number by message here? If you donnot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/