Salt Pool StoreReviews 215

Salt cell is a piece of crap and so is warranty. It quit in 10 months, with 7 months being winter so actual operation time 3 months. Filled out all information requested with pictures and have not heard from them. Called couple times and they said they will have them follow up but never do. Wish I had read reviews before I bought!

I ordered 2 parts and paid $369. They did not send one part and the other arrived broken. They will not answer me. They said I can return the broken item and pay $400 shipping. They never refunded me the item they did not send. It its a scam. Do not buy from them

Absolutely the WORST company (if thy really are one) to deal with or communicate with. Supposedly a company located un Atlanta but thats a lie. Its just a warehouse. Items are sent from a mass produced place in Australia then sent out. Phone number is never answered and it just disconnects. Wife ordered because it was a supposed great deal.this company has a terrible reputation and 100s of complaints...I immediately sent emails - 10 I believe, asking to cancel the order. Also called over 20 times. 3 days later received a notification that the item had shipped. Again emailed multiple times still no response. Finally when I tried calling again someone answered. Passed me on to a supervisor who said they respond to emails within 24-48hrs. Laughable. She said there was some lady that was responsible for emails but she couldn't get ahold of her atm. Uhuh. Too late to stop order and get refund (of course) so when the pkg arrives please send it back. Of course they're located in Australia so that's an $80 pkg fee plus there's fees for returning and restocking.Just a miserable experience for a piece of usleas junk that'll break in a year as everyone's has if you read the 100s of reviews. Just do yourself a favor. Save your money time amd aggravation and stay as far away from this scam operation

Ordered first cell in January waiting on liner install. Connected salt cell to Solaxx system in March and leaked immediately through wire connection. Sent back after I paid shipping and second cell sent. Hooked up and leaked immediately through two cracks in housing. Sent it back again after paying shipping a third cell sent. Hooray doesn't leak but also does not produce chlorine. Spoke with service rep from Solaxx and learned this generic cell is not compatible with Solaxx system and can/will damage the power supply.
Be warned stay away from this company period.

No option to give 1/4 star. I bought a aftermarket Hayward T15 compatible cell May of 22. It lasted less than a year. I had to pay to send it in for warranty. They sent a replacement. From day one the replacement didn't read correct salt reading so I just dealt with it and had to recalibrate the cell about once a week. No not even a year later wont maintain a salt reading even for 2 hrs. I reached out for warranty info and again sent it in for repair or replacement. They send me an email saying i have to pay $267 to get my warranty replacement because the warranty is based off first purchase date. I find it suspicious that both of them that were brand new didn't even last a year. So what I give them the $267 and then a year from now it dies again. I am not the only one with this problem i see now by reading reviews on Trustpilot. I DO NOT RECOMMEND THIS STORE AT ALL. SCAMMERS

Awful company. Same experience with a defective product. Don't be an idiot like me! Stay away!

I purchase a salt pool cell from them. I received item installed and item was defective. I email them and they would not send call tag they told me I had to pay shipping back and they would replace. The cell leaked and they should have checked item quality before shipping. Told me it was my problem. I sent back and asked for refund. Paid $249 they refunded me only $174 claimed some bul$#*! refund policy. I am in process to file with credit card company. You can make your decision but would not in anyway shape or form buy anything from this company. They do not stand on what they sell. They can send a damaged item and it is your problem not theirs. You can see in pictures the sealant leaked which they should have caught.

I purchased a salt cell in July, 2023 from Salt Pool Store. A main factor in deciding to purchase from them was the 5-year warranty, The cell failed January, 2024. They cannot be contacted by phone. Finally, an e-mail was answered and they are shipping a part which I will have to replace myself even though I have no experience in replacing electrical parts. The alternative is to ship it back to them at my expense. I am not pleased at all!

Bought a cell from them and it was defective and leaking from probes.
Unfortunately for me, didn't do install for a couple weeks after receiving!
Found it leaking badly from cable probes and contacted for a replacement.
Took at least 2 weeks more and several calls to try and get replacement or refund!
Kept telling me to return produce and would be sent an RMA? NOT
After all the calls and emails, I sent eventually sent product to them, AT MY EXPENSE, and they only gave me 50% refund and NO REPLACEMENT product! Said it was over 30 day return policy?!
At least Customer service were trying to be helpful but seemed concerned about the company?
My many complaints went unanswered so guess I'm out like $140!
The company are scammers and you would be better off shopping somewhere else!
Could not give 1 star rating!

If I could leave fewer stars I would. I ordered a replacement cell and the one that arrived had a cracked housing. After returning it and waiting about 2 weeks they replaced it. About 9 months later the cell stopped working completely. I filed a return under the warranty and was approved. I was told their turnaround is 48 hours. Here I am almost 4 weeks later with no salt cell. I've emailed many times, left voice messages, chatted with the online assistant and get not help, no reply no answers. Save your money. This may be the worst business I have ever dealt with.

They do not stand behind warranty, have tried to get warranty and they continue to side step. DO NOT BUY FROM THEM

The Salt Cell quit working after just over a year after being installed so I tried calling and left several messages with no return! Then I filed the Warranty Request Form online and still no response! I tried "chatting" and it disconnected after a few seconds with no response!
At this time I'm ready to put a review on Google concerning the Companies standards!
I'm not going to pay for the chat service they want me to do!
Ted Key

Warranty offered on my salt cell was 5 years. They make you jump through hoops to benefit from a warranty and in the end, it costs you more than the original expense. They also prorate it based on the MSRP and not the price you paid so you may end up paying more for the warranty replacement than you did for the item or the current price. Multiple F ratings from BBB in Kentucky and Tennessee. DO NOT BUY FROM THESE PEOPLE!

Purchased their chlorinator back in August 2023 to replace my Hayward T15 Cell that stop working after 8yrs of service. After three months my Hayward LCD Aqua Rite Generator display read "HOT"...which means their chlorinator cell stop working. Can't get anyone on the phone ever and filling out their warranty form is a waste of time as they don't reply back after more than five times submitted. This product and this company are a total rip-off.
Don't lose your money as I did. My overall rating is a 0.

I purchased a replacement cell for my Autopilot system. Within a few weeks it failed. I submitted my warranty claim and no response. I sent a note and no response. Do not buy from this company unless you are looking to purchase crap and be written off.

Automated computer system no real person. Return product did not refund my money. They are a bunch of Con artists. They have a phone number they never answer and computer bot on their website that you chat with name Macy who is a piece of crap if she is a real person, but I doubt it. They should have an option for zero stars.

I purchased a salt chlorinator from them as they had a 5 year warranty. After 2 years 3 month, it started reading as "Hot". I was told I had to send it in for testing. Did so, after having to remind them... they did confirm it was under warranty at 50%. I could replace it for $299. The problem, I could buy it brand new for $240. There is effectively no warranty with these. Buy from someone else.

Bought a salt cell from them, after hooking it up discovered it had a fracture in it and leaked. Mailed it back (on my dime) and didn't receive any response. Contacted (Marcy) via customer chat and received a partial refund (approximately 2/3). When I followed up about the balance of my refund Marcy would not respond and the phone number doesn't work. I am currently disputing this through PayPal. DO NOT DO BUSINESS WITH THIS COMPANY1

NEVER waste your precious money with this sham of a company. Ordering: no problem. Taking money: no problem. Shipping: no problem. 3 months later, when their product fails: you can't get anyone one the phone. They send emails telling you their product is fine. But that you need to do "this" or try "that". What a joke! I've had to eat my nearly $400. Bought a Hayward OEM cell: no problems! Learn from others mistakes, don't send them a penny.

Salt Pool Store shipped a defective product to me about a week ago. Immediately after noticing the problem with the item I contacted them and sent them pictures and a video of the problem. The salt cell was leaking out the connection plastic cover. They immediately agreed it was a problem and the cell was not working properly. They called it shipping damage and claimed that I did not purchased shipping insurance when the purchase was made. Neither the shipping box or the item has any signs of physical damage. It was a manufacturing defect that was causing the problem not a shipping issue. I had to cover the shipping back to them in addition to only receiving a partial refund, which they kept over $100 of the original purchase price. Even though I had no fault in any of this, Salt Pool Store took advantage of me and took my money when their product never worked since day one.