SalonGuys

They're products didn't do anything but wrecked my hair, whether it's the blow dryer or the tidal wave spray, both made my hair the opposite of what the description was, took away volume, added friz and took away pretty much the texture that made my hair actually have more volume and hold before I even used those products. The blow dryer will wreck your hair and take away any fundamental hold on your hair and make it very frizzy. They don't allow returns for any product because they "promise that their products do work." I don't know if that's even legal when it comes to false advertising with a unusually heavy price tag.

All my orders have been on time and the packaging was spot on. Will order from here for now on. This salon owner is happy.

I bought a hydraulic chair in 2018 and the pump has gone out and they don't have nor can't find me a replacement. I guess that makes it disposable ‍ I can't believe there are no parts available!

I received my Monroe chair today for today online it is beautiful rich and color shiny leather what I received was a Matt color chair very dull oh I called because I thought there was a mistake the lady told me they have professionals to come in and take pictures that is why it looks shiny maybe I should put conditioner on it to make it shining very sad

I have been redoing the equipment in my salon and have purchased almost all of it from Salon Guys. Everything that I have ordered came on time with all of the pieces and undamaged. I did have a problem with dryers and they were total helpful and took full responsibility. They are great to talk to on the phone if you have questions, I am a fairly new salon owner so I had lots of them! I have read some questionable reviews and felt it necessary to write this review, so I fully endorse this company and will definitely buy from them again. :)

I bought a scale (digital)... from the get go it was very temperamental, I kept ur thinking I'd figure it out. It couldn't be that hard... thinking I'd figure it out soon enough. My co worker said it was faulty/ temperamental too. Well salon guys said it was non returnable. I would have to send in a video etc... what a huge disappointment. I spose I'll think very hard b4 I buy equipment from them again. Return policy sux. I bought it in June. I called to see if I could return it bc it's faulty. I had to buy another one from Framar. Much better with a gr8 return policy. The girl I spoke to was lovely & apologetic but I'm stuck with this useless scale that is now in the trash. $$$$ down the drain. Urghgg. Salon guys customer service. Sux dot com.

Do Not Order From Salon Guys!*
I ordered 6 salon chairs from salon guys. I noticed immediately that when we get a drip of color or hair product on the arms of the chairs and wipe it off it either leaves a permenant stain on them or totally removes the finish on the metal arms. I called salon guys and spoke with Katelyn, she said she has never heard of this happening before. She spoke to the warehouse ans they suggested I should use some acetone to remove the stains. That did nothing. The arms are supposed to be stainless steel and the chairs are made to be in the salon which should mean you can get a little bit of color on the arms and it should not completely ruin them.
This definately should not be happening at all! I called back and was supposidly was directed to Katelyn's manager. She said this happens all the time and that they can't do anything about it because it is considered "normal wear and tear." They will not issue a refund or help me out in any way. This is happening to brand new salon chairs! The company obviously does not stand behind their product at all. So now I'm stuck with ruined chairs that are costly and it looks horrible! If you want a quality product or if you expect any customer service, do not order from Salon Guys!

I purchased 5 barber chairs in June 2018, long story short since the purchase I've continually had mechanical and over all shoddy equipment breakdown. Salon Guys resolution is to continue to try to bandaid the situation with sending replacement parts that I have to take time from my day to replace and put back together. One would think that any reputable company would replace the product especially when the same problem recurred multiple times. The company's options age to once again send replacement parts or maybe offer me a discount on replacing the chairs, really?

Bought some Fanola shampoo from them and I am located in Toronto, Canada. When I created the account online, it has my Canadian address and also says free shipping. However, Canadians cannot place any orders online and have to place it over the phone. The toll free number is a dead end bc apparently its only available for Americans.

Called the US number, which is no where to be found on their website and called to complain how my order never went through. The lady who answered the phone, she had a voicemail and her name is Alyssea, however it's spelt. She never responded or cared to call back. Emailed them to complain how I suddenly received a bill in my mail saying I have to pay for tax and duties to FedEx. Alyssea never informed me about this hidden fee as I'm under the impression that it is free shipping.

My order was about $107 USD and that still has to be converted to CAD. Now I have tax and duties of $77. I'm paying nearly an equivalent amount to my order number just to cross the border. How is that even possible? If I was informed that I'd be charged with extra tax and duties, I would not have placed an order or give them my business. I'm surprised their business is still running after all these poor reviews.

They should be responsible for paying for my tax and duties.

The Fanola No Yellow Shampoo has lived up to its name and does work like a charm. Wipes out any golden tones in my hair.

On the downside, when I received the product, the bottle looked like it had obviously been used before. I decided not to return it because it was still almost full but if you're expecting your customers to be paying $60+ on a hair product, I'd suggest delivering them a BRAND NEW unused bottle. Pretty disappointing.

My experience with salon guys was off to a great start when I had made a large purchase from them when my salon did a remodal. A large east coast company had refurred me to them when calling in search for a pre fab color bar. Being I'm in California and there a California based company I thought it was a better fit. They buying and receiving of my murchandise was easy and simple. The product came in and was pretty much ready to go and use bring it was already built and simple and just had to mount the top cabinets to the steel brackets that attach to the bottom base cabinet. Well three weeks into having this $4,000. Pre fab cabinet in salon I started to notice the on one side the top cabinet that holds the boxes of hair color was bowing."meaning the bottom section of the cabinet was looking like a bridge" I reached out to them via phone and email. Also sent video and photos of the 3 moth old cabinet falling apart and they all responded back with email stating they would nothing they could do. Being a business owner my self I was very applied that a company would not stand behind there product after 3 weeks. It was very disappointing and be prepared they will make you jump through lopes to just have to express your situation. Not a pleasant experience and wouldn't recommend doing business with them.

I would recommend making purchasing on insured card to make your covered because they do not stand behind there product.

We purchased 24 styling chairs from Salon Guys in 2012 and by 2015 13 of them are leaking hydraulic fluid and no longer pumping up. They first said we must have exceeded the weight limit on the chairs (250lbs)... I don't think so. Then they said the chairs are the most economical chairs and only have a life expectancy of 5-10 years... Correct me if I'm wrong but we are not in 2017 or 2022 are we? I would never again make a purchase from them as they no longer stand by their products after one year and in this industry we would expect that our salon styling chairs would last much longer than that.

I bought several items that had to be returned because they didn't fit or work properly. But my major issue is the Avondale Lockhart chair I paid a fortune for. I opened a small studio salon and I work 2 days a week. Inside of a year the seams on the chair arms started ripping. Now and it is barely 2 years they are a complete mess. I contacted them last year- no warranty. I have never bought anything for the salon that wasn't warrantied for at least the first year. It is very sad they are taking our hard earned money and giving us garbage. I want the word out there so others don't make the same mistake.