SAFishingReviews 599

Order placed April 4th. Confirmed and said I would receive in 2 weeks. Didn't receive order until May 5th. And then I only received 2 of the 25 masks that I ordered. I received many other patterns and colors that I would never have ordered. Waited over 4 hours online for customer service as their phones are now disconnected and they still have not answered any of my emails. Finally received an RMA and was told I could exchange for all black only. Shipped everything back next day. Waited a full week after they had received the return before I contacted them. Waited online again, 3 hours this time, just to the customer service rep boot me when I asked about timing to get my replacement black masks. These guys might have been an ok company at one point but they are over their heads now and they are not doing anything to make it right.

Customer service is a joke. Can not contact except via a 4 hour wait on chat. Empty promises of email that never show up. This place needs to go out of business. They can not handle one customer. No communication concerning backorders or issues. Business model is poor at best. 30 days to get no order. I understand times are different. But other companies have adapted and they have not. Shut the doors and start over. Will not take any calls. I have seen bad customer service but this has got to be the worst. I would not recommend them or the products they sell.

Wouldn't give 1 star but had to in order to write a review! Ordered over a month ago, they took my money the day of order still no product! You con only reach them via chat on customer service (yeah thats a joke) Waited several times for hours to reach someone on the chat. Tried several days until finally were able to reach someone. That person told us order would be here in 3 business days! Another joke its been over a week. Reached someone today (after waiting 2 hours) they now are saying it hasn't shipped yet and will be another 48-72 hours until it ships then another 7-10 business days for it to arrive! My advice stay away! FAR FAR AWAY! I own a small business and never in a million years would I treat any customer like this.

I placed an order with SAfishing buy 1 face shield, get 4 for free. It has been over a month now since I order and no tracking number for the shipping so no shipping. I have been patient because of the the Covid19 issues but it is getting really old really quick. Can't get a hold of anyone from.the company, have tried the Chat option and have waited and waited and then get kicked off after waiting for 45 minutes, they gave me an option of getting an email and still nothing from them. Not sure what my options are, I need the face shields for work so kind a stuck between a rock and a hard place. HELP

DO NOT BUY FROM, I REPEAT DO NOT BUY. I placed an order on April 12th, about a well later I got tracking info for a completely different order going to Nevada. I emailed and did chat multiple times. Finally got tracking for my order April 30th and it is now May 14th and package still shows its assay DHL in Florida. There chart doesn't work right, you call phone number and it says their closed, it's a complete joke and the worst and I mean worst customer experience I've ever had in my 39 years on this planet. I am now disputing charge with Bank! FYI I order from my normal softball sleeve company, sleefes.com which is in Florida also and had my masks within a week

So I made the mistake of giving them the benefit of the doubt when I ordered, don't do the same as me. I am an "essential" worker where face covers are required. Saw some of these cool designs and thought and decided to give them a try. Note: I wear hearing aids which make the ear loop masks doubly irritating so I wanted something different.

Not only did they take basically a month to ship, they didn't even get my very first selection right: Electric Orange w/ a reflector strip, but instead sent a regular neon yellow/green with no reflector strip. Orange is absolute favorite which is why I picked that first and was looking forward to that one the most.

Definitely disappointed and will not be ordering again. Gave 2* over 1* because they actually shipped product that will do the job required and didn't botch the ENTIRE order. Still avoid though. Dozens of other choices out there for companies.

I ordered on 4-24-20 They took the money right away and I've still yet to have anything to ship to me there's no updates or anything I continue to try to do their chat everyday and no responses I feel that this is a scam and now reading that everyone gets the wrong product that's really pissing me off If this was a good product I was going to go to the construction company and they were going to order tons of them for several hundred employees. Giving them to the end of the week to respond and reporting them to better business bureau filing a claim press for fraud

Purchased items in April after waiting several weeks and not receiving a order number or tracking information, I went and cancelled my order for $47.00 and requested a refund. Well my refund showed up for $20.00.

I went on the chat, since the phones are off and received no response.

This is after I waited in the chat queue for over 2 hours (signed on to over 100 people waiting) to request the original refund.

WHAT A WASTE of time and money.