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Ryobi Tools

3.1

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Ryobi Tools Reviews Summary

Ryobi enjoys a mixed reputation among its customers, with notable strengths in product quality and versatility. Many users appreciate the performance and ease of use of their tools, particularly battery-operated lawn equipment, which is praised for its efficiency and lightweight design. However, significant concerns arise regarding customer service, particularly related to warranty claims, service delays, and difficulties in obtaining replacement parts. Complaints about inadequate support and communication suggest a need for improvement in customer relations. Overall, while Ryobi has a loyal customer base, enhancing service responsiveness could bolster its reputation further.

This summary is generated by AI, based on text from customer reviews

service
302
value
411
shipping
192
returns
165
quality
410

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Missouri
1 review
0 helpful votes
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These are my go to for ease and dependability. I can take these with me and batteries charge fast. I like how I don't have to have different batteries for different tools they all use the same one.

Date of experience: June 12, 2022
Canada
1 review
0 helpful votes
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I found both products it light and easy to use I also have theRY******* lawn mower and I love it. I cant show it in action as it is pouring rain outside.

Date of experience: June 12, 2022
Pennsylvania
1 review
0 helpful votes
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Got the batteries &charger &grinder &radio
June 11, 2022

My name is Arthur tanner. I got the ryobi tools & I love them. You couldn't ask for a better tools. I love them. Every one should have ryobi tools.

Date of experience: June 11, 2022
Arizona
2 reviews
0 helpful votes
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All of the cordless power tools I have purchased have been excellent for my woodcrafting class, still adding to my tool boxes, participants are happy with the ease of use of the tools, thank you

Date of experience: June 11, 2022
Pennsylvania
1 review
0 helpful votes
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4ah battery
June 11, 2022

The 4ah battery for the One + system is great. Lasts much longer than the smaller battery. Glad I went with the 4ah.

Date of experience: June 10, 2022
Colorado
1 review
0 helpful votes
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The 18 volt string trimmer/edger was easy to use and easily cut down weeds and trimmed my lawn. It wasn't heavy to use. It was a snap to feed more trim line or increase the speed of the motor. I liked the foot pedal to rotate the device to trim the grass edge. The only problem I had with this trimmer was attaching the grass deflector. Even though I had carefully lined up the deflector to the bottom of the motor it wasn't easy to attach it because the deflector is pretty stiff. I screwed in two screws and I couldn't bend the deflector a little bit to add the last screw into the motor housing. I fiddled unscrewing the screws again and again but I couldn't finish tightening the last screw because the deflector isn't very flexible. I then tightened two screws just two turns and than carefully pressed the deflector down towards the motor where the last screw hole was and tightened the last screw about three turns of that last screw. I then went to each screw and tightened them a few more turns while pressing the deflector down a bit. After a couple of minutes I had all the screws in tightly. The housing of the motor is plastic so don't over tighten any screw that holds the deflector in place. The instructions to attach the grass deflector should be written to mention this problem as the deflector isn't very flexible. An engineer or a lawyer must have written it. It took about three minutes to attach the grass deflector and another minute to attach everything else. I really like this trimmer despite the assembly problem with the grass deflector.

Date of experience: June 9, 2022
Kentucky
1 review
0 helpful votes
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On one battery trimmed all areas of 7 acres and still had battery left to clear 600 foot driveway. With my 2 cycle string trimmer I would have used a couple tanks of fuel
I had a great experience with your product rep Kyle up in Reston.

Date of experience: June 9, 2022
Canada
1 review
0 helpful votes
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40 volt lawn mower
June 8, 2022

Recently replaced my old lawnmower with a 40volt battery operated one. Absolutely love it. Lawn mower is very light and easy to handle. Battery will last at least 50 minutes unless you have very tall grass to cut. Best decision we made.

Date of experience: June 7, 2022
Florida
1 review
0 helpful votes
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I have a Ryobi drill that I purchased over 16 years ago, it's blue not yellow and one battery that came with the set. The drill still works and the batty is a paper weight on my desk now. I made the move to purchase Ryobi years ago and to this day I am still purchasing Ryobi tools. To date I have just about every battery tool Ryobi makes. I just purchased a battery set and got a free hammer drill at Home Depot. I can not say enough about the tools. In the years I purchased the tools, I purchased most at Home Depot or Amazon. I purchased a braid nailer that was unable to work out of the box and I go a complete exchange with Home Depot. I have had real good results with All my Ryobi tools. I have somewhere in the shop every tool I need and I could always use another Battery. I have a light that is over 20 years old that still works well. The few tools that have stopped working are tools that got wet or had Sand in the tool from working in areas at beach. This says a lot about the tool. I am now retired and don't use the tools as much, yet I do use the tools a lot in my shop.
I would not change for another tool, I have had such good performance from the tools I have, I will stay with what works. So thanks for the good tools you make.

Date of experience: June 6, 2022
New York
1 review
0 helpful votes
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Battery is "feces"
June 2, 2022

Purchased a combo tools package at Home Depot. Battery lasted about 3 months of VERY LIGHT USE (I have a tiny yard.) Every attempt to convince their warranty and customer service folks to honor the warranty has failed. They have promised twice since March (it is now June) that "it was on the way- 7-10 days." They also promised an "apology gift" which must have traveled the same route as the non-existent replacement battery. I now have two Ryobi tools and no battery. If I must purchase another battery to replace the crap one it came with, it will be with a reputable manufacturer and NEVER AGAIN RYOBI. Their website is awful and I truly believe is designed to make it impossible to actually connect with a representative (every email has been ignored, Chat function is worthless (every promise made on the chat has been empty.) Forget trying to call (hours on hold only to be place in endless circular holding patterns.) BUY RYOBI AT YOUR OWN RISK.

Date of experience: June 2, 2022
California
1 review
0 helpful votes
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Outstanding preforming saw
June 2, 2022

Lost my Milwaukee Sawzall, so being so satisfied with my ryobi weed eater I decided to try to save soms $ and try the ryobi 18 volt reciprocating saw. Wow! Cuts better the my Milwaukee! I'll try ryobi again.

Date of experience: June 1, 2022
New York
1 review
0 helpful votes
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Light weight compact fast luv how easy it is to change ther shears no gas or plugs needed outside I luv my new toy! Cuts thru my Tall Maiden grasses I bought 4 by the pond which hav to b cut every year thanku

Date of experience: June 1, 2022
Canada
1 review
0 helpful votes
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I own drill set- leaf blower for yard work- whipper sniper- hedge trimmer. Now I bought a new all wheel drive battery operated lawn more for $ 998.00 at my local HOME DEPOT where I buy all my Ryobi Tools. I love the idea of everything runs on batteries. My wife needs no more gas for the lawnmower and trying to always start it. We have extra batteries so we do not have to wait for them to be charged when we do yard work. Excellent products. Keep up the good work. Prices are very reasonable.

Date of experience: May 31, 2022
Ohio
1 review
0 helpful votes
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18V Hand Vacuum
June 1, 2022

Purchased the vacuum to clean up cat litter scattered as the cat leaves the litter box. Does an excellent job, has lots of suction and is easy to handle.

Date of experience: May 30, 2022
Florida
1 review
0 helpful votes
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Nailer is the best
May 30, 2022

You can't beat the price for its functionality! Well worth it!

Nothing more to say!

Well worth the money!

Date of experience: May 29, 2022
Florida
1 review
0 helpful votes
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Thank you
May 28, 2022

I just bought a blower from home depot in melboure fla. I had a youg lady help me, when I saw the price of all the ex. I had to buy, I was I cant afford it.
So the young lady name Celina pou. Threw in the charger for me. I can say enough how much that helped me. She went way about for the help.
We need more Celina pounds in this world.
She has really helped and made my day
Thank you and bless you
Mary from melbourne fla.
*******@yahoo.com

Date of experience: May 28, 2022
Kentucky
1 review
0 helpful votes
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Good power and light weight
May 28, 2022

My wife wanted some tools to work around the yard and we found these at Home Depot. Great price too!

Date of experience: May 27, 2022
Ohio
1 review
0 helpful votes
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Purchased several hundred dollars in ryobi tools,

1. Circular saw motor started smoking the first day cutting thin wood paneling
2. Impact driver fell apart, the locking mechanism fell off.
3. Took both tools to Home Depot for warranty and was charged a fee of over $30 for each tool or you couldn't drop it off.
4. A few weeks later after calling Home Depot for an update, the tools are still just sitting around. The person that does the repairs only works 2 days a week for a few hours.
5. Contacted Ryobi Chat, was told they have up to 90 days? They must assume people don't need to use the tools.
6. Now I need to purchase new tools, I will never buy anything Ryobi makes again, I'll use them till they stop working and replace then with a different brand that has a better warranty program, maybe Rigid.

Recommend avoiding

Date of experience: May 27, 2022
South Carolina
1 review
0 helpful votes
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I went down to my local Home Depot to purchase the 3 "High Performance" battery bundle which includes a 2ah battery, a 4ah battery and a 6ah battery plus a charger and a carry bag. I certainly did not need yet another charger nor the bag but, the price was right and after doing some math it was a pretty good deal. Now... with this purchase I was entitled to receive a free tool that I could choose from a predetermined list. I chose the 1/4 inch ratchet because I thought it would be a handy tool to add to my arsenal. As it turned out my Home Depot did not have one in stock.(imagine that). So with battery bundle in hand I sauntered over to the dreaded SERVICE DESK. There I explained my dilemma to the clerk and she said that there was nothing she could do. They did however have a 3/8 inch ratchet in stock and it was $10.00 less than the 1/4 inch one. I asked if she could substitute the 3/8 inch ratchet for the more expensive 1/4 inch ratchet. She just shook her head no. No sorry, no let ask my Manager, nothing... just no. Long story short I love my Ryobi tools (and I have many) but, it's The Home Depot that I detest. I did end up with a cordless rotary tool that I do not need so I will give that to my son. Sorry for the rant.

Date of experience: May 26, 2022
Ohio
1 review
0 helpful votes
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GREAT PRODUCTS
May 27, 2022

I have just went to my garage and counted 14 Ryobi tools 4 batters and 6 chargers, the one i like best is my little chain saw, but all the tools work great.

Date of experience: May 26, 2022