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RushOrderTees

4.6

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From the business

RushOrderTees is a leading provider of high-quality custom t-shirts, hoodies, and apparel products. Whether you need 1 or 1,000 custom products, RushOrderTees can deliver and meet almost any deadline.


rushordertees.com
Founded in 2001
Philadelphia, PA
How would you rate RushOrderTees?
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RushOrderTees Reviews Summary

RushOrderTees has a rating of 4.6 stars from 1,874 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RushOrderTees most frequently mention customer service, live chat and high quality. RushOrderTees ranks 5th among T Shirts sites.

service
142
value
112
shipping
104
quality
175
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Multiple orders with crooked and off center designs. Customer service arguing that it's "ok" and "industry standard" to be crooked and off center.

They reprinted all our "bad" orders only to miss promised deadlines and we then received reprints that were just as bad, if not worse, than the original. When we contacted they were again argumentative and were less than interested in helping the issue. We sent over 20 images and they still were argumentative.

They make no effort to please customers, they only want the sale. AVOID AVOID AVOID

Date of experience: March 22, 2023
Alyssa S. — RushOrderTees Rep
over a year old

Hi Jack,

I'm very sorry to hear that you weren't satisfied with your reprint. In a circumstance like this, we prefer the product to be returned so we can quality control the order with our production team and ensure that we fix the root of what's leading to the reported issue. As we offered, we're still happy to help to get this resolved for you!

- Alyssa, Customer Experience Manager
[email protected]

Tennessee
1 review
0 helpful votes
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Had to change my review
April 15, 2023

I ordered 2 t-shirts with graphics. One came out very well. Another had a graphic and text that were supposed to be predominantly red, but were orange. After getting 2 more shirts thar were still orange, I put up a negative review here
Heather from customer support contacted me and had to make multiple calls to reach me but persisted. She personally oversaw another attempt at the shirt on a short sleeved shirt. When that looked good, she had the long-sleeved shirt that I originally ordered printed. What was really cool was that she sent the short-sleeved shirt on with no charge. The design, in the end, turned out beautifully. I gave 4 stars; if I'd been reviewing Heather, it would be 5 stars.

Overall, I would order from RushOrderTees again and would recommend them to someone else.

Date of experience: March 15, 2023
Indiana
1 review
0 helpful votes
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Above & Beyond
March 15, 2023

Due to the multiple size and style garments I'd requested, the sizing of my design logo on each (size) garment presented some challenges. Not least of which due to my ignorance of how flexible the design process works. However, Tim and his team were incredibly patient and talked me through the process, offered ideas and recommendations until we arrived at a great solution...including font options which were unavailable anywhere else I'd tried.
Bottom line - The first rate customer support, regular communication both by phone / email and the overall collaboration on my project was indeed "Above & Beyond". I would highly recommend RushOrderTees to anyone for their needs and will most definitely be using them again for mine.

Date of experience: March 15, 2023
Heather F. — RushOrderTees Rep
over a year old

We are incredibly grateful for this feedback. We work hard to make it an enjoyable and easy experience and we appreciate hearing when we get it right. Thank you so much!

Rhode Island
1 review
0 helpful votes
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Great customer Service
March 15, 2023

Tim was attentive in the chat and helped me immediately with all my questions and concerns.

Date of experience: March 15, 2023
Heather F. — RushOrderTees Rep
over a year old

Tim is such a great asset here, we are so glad you see why we think so. Thank you!

Texas
1 review
0 helpful votes
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Excellent Customer Service
March 15, 2023

A t-shirt was missing from our order. I called the customer service line and was able to speak to a real person with only two clicks - very important. Jessica answered the call and I let her know that I needed my replacement sooner than 7-10 days, and she spoke with the team and informed me that it would be expedited and arriving sooner than needed. The whole call probably took less than five minutes, she was very nice, and my issue was resolved. The customer service is a big issue for most places, but not here. They are on top of it and it's greatly appreciated, thanks!

Date of experience: March 15, 2023
Heather F. — RushOrderTees Rep
over a year old

We really love to hear this and appreciate you taking the time to write this lovely review. We work hard to provide good service and it feels good to know we are getting it right. Thank you!

Illinois
2 reviews
0 helpful votes
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Had a problem I created with a mistake. A person,yes, a person answered the phone and fix me up in 2 minuets.WOW. Where does that ever happen anymore. Awesome

Date of experience: March 8, 2023
Heather F. — RushOrderTees Rep
over a year old

When we say Real People. Unreal Service. We mean it. So glad we could help. Thank you

Oklahoma
1 review
0 helpful votes
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Fixed the problem
March 24, 2023

Thid time was the charm. After leaving a couple reviews I was contacted by their customer service rep who wanted to fix the problem. She was very apologetic and wanted to make things right. A new CORRECT order was received within a couple of day and everything was right.

First time I received my order they forgot to put the design on the back of shirt so I had to send back. When I received my new order the front design (left chest logo) was crooked and some shirts the logo was to far center. Frustrated to say the least

Date of experience: February 22, 2023
New York
1 review
0 helpful votes
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I do not recommend!
March 18, 2023

They self approved our art and went on to print tshirts that were incorrect. It takes forever for them to respond when theres an issue and in the end never solved it and we have been left with a bunch of tshirts that cant be used and no refund. If you're just looking for some blah quality product rush order tees is for you. They pretend its personalized service but its another bulk, low quality with little attention to detail tshirt making factory

Date of experience: February 16, 2023
Heather F. — RushOrderTees Rep
over a year old

Hi Tamara, I'm really sorry that this was your experience. I see from your account that we were working closely together since August of last year to try and work through some concerns you had on your order. If there was any miscommunication along the way, I sincerely apologize. We take the utmost pride in customer satisfaction so I'm very sorry that you feel we missed the mark. I will make sure to escalate this to mangement to make improvements going forward.

North Dakota
1 review
0 helpful votes
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Lock N Load
February 16, 2023

Geraldine V was awesome! She was very helpful and responsive!
Great job! Looking forward to seeing the finished product!

Date of experience: February 16, 2023
Heather F. — RushOrderTees Rep
over a year old

Seeing her name all over the 5 stars today and we love it. Its always lovely to think your team is great but it is even better when your customers confirm it. Thank you!

New Jersey
1 review
0 helpful votes
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Great Customer Service
February 16, 2023

I reached out with a ton of questions about service and products. The associate I spoke to was very patient and clear on how they could help me. I appreciate the time they spent trying to understand my needs.

Date of experience: February 16, 2023
Heather F. — RushOrderTees Rep
over a year old

We love to hear this and see you had a great experience. Thank you!

Illinois
1 review
0 helpful votes
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Amazing and FAST service
February 16, 2023

After requesting help, I was helped within seconds! Justyne answered all my questions and helped me fix my logo! Such a pleasant experience.

Date of experience: February 16, 2023
Heather F. — RushOrderTees Rep
over a year old

We are always happy to help and set our customers up for success! Thank you

Pennsylvania
1 review
0 helpful votes
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Don't forget to order kids' shirts!
February 16, 2023

Geraldine was amazing and was *so* kind to look up our saved order and added kids shirts to our adult shirt order form.

Date of experience: February 16, 2023
Heather F. — RushOrderTees Rep
over a year old

She is so fantastic and we love when our customers see it too! Thank you

New Jersey
1 review
0 helpful votes
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Extraordinary Customer Service
February 15, 2023

When a shipment looked like it wasn't going to arrive in time for my event, I contacted them about my emergency situation. They worked with me to resend the shirt through a faster means. The shirt arrived as promised, looked exactly like I wanted, and was good quality. A+

Date of experience: February 15, 2023
Heather F. — RushOrderTees Rep
over a year old

I am so glad we were bale to get you your order in time for your event. Thank you so much for this

Washington
1 review
0 helpful votes
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Luke
February 15, 2023

I was hesitaent, as I assume chat is automated response. I was pleasently surprised to meet Luke on chat and Luke tried to navigate me on the sight. I was having challenges. Luke patiently continued to asisst and offered to do the edit of design for me so I woyld not be further frustrated. I am vey pleased.

Date of experience: February 15, 2023
Heather F. — RushOrderTees Rep
over a year old

We really can not say enough about how great of an addition he has been to our team, we appreciate you saying it for us. Thank you

Texas
1 review
0 helpful votes
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Awesome place for T's
February 15, 2023

Tyler H was a huge help! Been ordering from here for quite some while and will continue to buy from here. Thank you so much for all the help and support!

Date of experience: February 15, 2023
Heather F. — RushOrderTees Rep
over a year old

We love to hear this and look forward to continuing to work together. Thank you!

New Jersey
1 review
0 helpful votes
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Great customer service through Luke L
February 15, 2023

Luke L answered all my questions and was super helpful!

Date of experience: February 14, 2023
Heather F. — RushOrderTees Rep
over a year old

You got questions, we got answers. Thank you!

Pennsylvania
1 review
0 helpful votes
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Hoodie Order with Luke
February 14, 2023

Super helpful and gave excellent advice all while providing a great order experience and even removing some of the upcharge fees.

Date of experience: February 14, 2023
Heather F. — RushOrderTees Rep
over a year old

Love when we are able to make easy and affordable. Thank you!

Colorado
1 review
0 helpful votes
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Geraldine was very courteous and was able to respond to my questions quickly and professionally.

Date of experience: February 14, 2023
New York
1 review
0 helpful votes
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Lukes the man
February 14, 2023

Had a change order on my order he came to the rescue

Date of experience: February 14, 2023
Heather F. — RushOrderTees Rep
over a year old

The force is strong with this one. Thank you

Texas
1 review
0 helpful votes
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Quick and friendly response
February 14, 2023

Was very easy inquiring about existing order. They answered questions quickly and thoroughly

Date of experience: February 14, 2023
Heather F. — RushOrderTees Rep
over a year old

Always happy to answer questions and make the process easy. Thank you!