On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
RushMyPassport Reviews Summary
RushMyPassport has a rating of 4.1 stars from 5,127 reviews, indicating that most customers are generally satisfied with their purchases. RushMyPassport ranks 1st among Passports sites.
Instant Feedback
We monitor reviews for authenticity
Your original request for feedback came to me after step 4 - a bit prematurely - since I hadn't yet received my passport. But now that it is in hand, the service was excellent!
Thank you
I was very satisfied with your service. You definitely know what you are doing. Thank you, for a job well done.
You people made it all so easy for me to renew my passport without any fuss or issue. Gladia was the agent who assisted me and she was terrrific!
Just Excellent!
Fast and friendly service will leave on time all thanks to rushmypassport
Rushing your passport is nerve wracking, however the customer service with this company made the experience painless and straightforward. I contacted them a few times with questions and I was connected to someone very quickly. I would highly recommend!
I failed to include my expired Passport in the FedX envelop, and notified rushmypassport. They asked me to send it again without further charges. I did and the process moved on quickly. Thank you, Staff of Rush My Passport! Well done!
~LaVonne Treat
Portland, Oregon *******
Amazing customer service! Amazing service overall!
Very help and reliable service. Thank you!
I've been using RushMyPassport for over 4 years and I've never had an issue. Everything is so easy to process and the reps are great! I wouldn't give my business to anyone else.
Excellent customer service. They were able to answer all my questions and walk me through every step.
Excellent, excellent efficient services. Notified every step of the way, passport delivered Fed X.
Could not be more pleased with the service.
Rush my passport takes you through the process step by step to make sure that everything has been executed correctly which gave really great peace of mind when needing my passport so quickly.
I had questions during the process. Service was excellent. Explanations straightforward. I believe Ben Figueroa handled this case. Very happy with 'this experience.
Did not deliver per the order placed by us. Rude customer service. No status updates. One star for refunding money which is not what we wanted. DO NOT USE THIS SERVICE
Thank goodness! Well worth the price for the reduction in stress. Everything went smoothly, and my renewed passport even arrived several days early.
I spoke several times with helpful representatives when I had questions about procuring new passports. The main reason I am giving 5 stars, however, is that Winnie Mildort was amazing. She and I had 12 email exchanges during which I was trying to arrange a $25 refund. Winnie returned every one of my emails and kept asking the accountants to refund my money. In the end, she went to a supervisor who arranged the refund. Winnie was always responsive and supportive and even though it took several months to get the small refund, I felt that she had my back and would make sure I received satisfaction.
From the business
RushMyPassport.com is the #1 most trusted U.S. Passport Service. We save you time and a trip to the passport office. Our network of registered couriers nationwide are able to get your passport expedited in as little as 24 hours. The process is easy and quick. The moment you place your order it will be routed to one of our highly trained U.S. passport and visa specialists who will email you detailed instructions, passport applications and documents. Our proprietary software will track your order through the entire process. We can assist with applications for first time applicants, passport renewals, lost or stolen passport replacements, child passports, second passports and name and address corrections, We are proud to be voted the #1 service by The Wall Street Journal.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members