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Rugs USA Reviews Summary
Rugs USA has a rating of 2.7 stars from 2,679 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Rugs USA most frequently mention credit card, tracking number and return shipping. Rugs USA ranks 20th among Home Decor sites.
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Great site with great prices. I love the feature that allows you to zoom in on the rug to see the color.
The first rug I ordered was not the quality I expected. The color was too dark also.
I returned this rug.
I ordered a different rug and I love it. Good quality and looks great!
Hi Cynthia,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are sorry to hear of these issues. This is not the experience we want for our customers. Someone will be reaching out to you directly regarding your concern.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Easy to navigate and had exactly what I wanted in stock and ready to roll!
Hi Rebekah,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are pleased you had an easy shopping experience! We hope you love your new Salt and Pepper Solid Braided Indoor/Outdoor Area Rug! It's one of our Customer Favorites!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Every one I spoke with, were very helpful and went out of their way to make sure I was satisfied. I bought rugs as a gift and I had to ship back after my friend wanted something different. It was so easy to return I will always use Rugs USA in the future
Hi Claudine,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! I'm happy we were able to help. If there's anything else we can do to help, please let us know!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Bought a rug that lasted only 4 months, and became completely bare. They refuse to make a replacement with new unit. Terrible company, can't recommend to anyone!
Hi Thiago,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are sorry to hear of these issues. This is not the experience we want for our customers. Someone will be reaching out to you directly regarding your concern.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
The photos of this rug make it look as though it is a rug with rich warm colors. Instead the rug has a shine to it that prevents you seeing anything but white if you're looking from a certain direction. If you go to the other side of the rug you can see the colors. Very strange. I am leaving it and hoping that foot traffic and wear on the rug will make it better.
Hi Amanda,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We're grateful for your honest feedback and will pass this along to the appropriate team!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Great, quality products in a timely manner and low prices!
Hi Catherine,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We can’t thank you enough for the kind words. Your review means a lot to us and lets us know we’re on the right track!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Unfortunately quality in both the rug and pad are highly lacking. Won't be shopping at Rugs USA again.
Hi Zeinab,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are sorry to hear of these issues. This is not the experience we want for our customers. Someone will be reaching out to you directly regarding your concern.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
I like my new runner! It's the perfect fit for my kitchen & it feels great under my feet!
HI Barbara,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you are loving your new Navy Striped Border Indoor/Outdoor Flatweave 2' x 8' Area Rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Hi Sharon,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm glad we were able to meet your expectations! The Chindi Multi Braided Area Rug is a great choice!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Ordered Sept 11, email confirmation estimated delivery to be by September 28 but would be updated once order was picked up by carrier. I checked the status of my order after a week and about every other day after that and there was never an update on delivery. I called RugsUSA Customer Service and was told she could not see any updates either, advised me to "wait and see" if it's delivered on the 28th. It wasn't. I called back and was told my rug was lost but they were happy to order me another at no charge. They cancelled my first order and sent me a confirmation with the new order number and gave me 15% refund to my cc for "inconvenience". The next rug was delivered within a few days. Then about a week later the first rug arrived. When I called customer service to let them know, the rep said I'm sorry you're not happy with your purchase, print out the return label I email to you and take it to FedEx location. She didn't take the time to understand my issue. I told her I love the rug but don't need 2, and I am not going to be able to lift it to take it anywhere. She insisted I had to, but finally relented and said FedEx would come to pick it up in 2 days. My son had to come over to move it for me. FedEx has 30 mins left to pick it up. Happy they sent another rug so quickly, but I specifically ordered it more than 2 weeks before I needed it, only to not have it in time.
Hi Donald,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Thank you for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your experience with us fell short of expectations.
We're grateful for your honest feedback and will pass this along to the appropriate team!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
So far so good. It was delivered on time and I am happy with the quality.
Hi Barbara,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We hope you love your new Chindi Multi Braided Area Rug! It's so fun and colorful!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
My rug came at a reasonable time. I love the quality, color, and price of it.
Hi Rachel,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm glad we were able to meet your expectations & that you are loving your new rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
The ordering process was good and the delivery was fast. The rug is very cheaply made. It is a shag and is so thin you can see the backing through it. Not really happy with that, but the color was exactly as I expected.
Hi Lynn,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We're grateful for your honest feedback and will pass this along to the appropriate team!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
The rugs I ordered were beautiful, they came quickly. Didn't have an issue. Thank you Rugs USA.
Hi Shanna,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are pleased you had a great shopping experience!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Everything went smoothly. I like my choice and the delivery was on time.
Hi Diane,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you found the perfect rug for your space!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
The product definitely was quality and delivery was fast but the coloring was different than what I expected. The company did assist in offering solutions.
Hi Drew,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm happy we were able to help. If there's anything else we can do to help, please let us know!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
New customer it was my first order with your company.
Hi Jessenia,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you found the perfect lamp for your space! We are glad you found us!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Only issue is when I look at a specific rug and then return to the listings it takes me back to the top of that page so I have to scroll down to where I had previously stopped to look at the specific rug
Hi Linda,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We're grateful for your honest feedback and will pass this along to the appropriate team!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Easy ordering and Just what I wanted and good pricing
Very good customer service! Very helpful in placing my order over the phone
Hi Erika,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm happy we were able to help you choose your items and place your order. If there's anything else we can do to help, please let us know!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Gail,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We can’t thank you enough for the kind words. Your review means a lot to us and lets us know we’re on the right track!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support