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Rugs USA

2.7

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Rugs USA Reviews Summary

Rugs USA has a rating of 2.7 stars from 2,679 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Rugs USA most frequently mention credit card, tracking number and return shipping. Rugs USA ranks 20th among Home Decor sites.

service
484
value
54
shipping
61
returns
47
quality
2,466
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21,741 reviews

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Maryland
1 review
0 helpful votes
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Rug
October 22, 2021

Shipping was a nightmare it took a long time for the deliverers to find my address. Upon arrival it was left out side the building for any one to have taken. I found it when I went out to walk my dog. No one bothered to ring my bell. I hesitate to order again due to delivery practices

Date of experience: October 22, 2021
Rugs USA C. — Rugs USA Rep
over a year old

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,

Rugs USA Customer Support

Virginia
1 review
0 helpful votes
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Fast Shipping
October 22, 2021

Pleasantly surprised with how fast I received my rugs especially since there are a lot of things back ordered these days.

Date of experience: October 22, 2021
Rugs USA C. — Rugs USA Rep
over a year old

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,

Rugs USA Customer Support

Tennessee
1 review
0 helpful votes
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Beautiful rug!
October 22, 2021

Love this rug and have wanted it for awhile. Thick and lays down pretty quickly after unwrapping versus other rugs in the past. Due to the texture, it does initially shed but seems better now.

Date of experience: October 22, 2021
Rugs USA C. — Rugs USA Rep
over a year old

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,

Rugs USA Customer Support

Colorado
1 review
0 helpful votes
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Quality
October 22, 2021

Quality not what I expected. Very thin and curled on ends

Date of experience: October 22, 2021
Rugs USA C. — Rugs USA Rep
over a year old

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

Someone will be reaching out to you directly regarding your concern.

Best,

Rugs USA Customer Support

Georgia
1 review
0 helpful votes
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.
October 22, 2021

Rugs were not nearly as thick as they were advertised online.

Date of experience: October 22, 2021
Rugs USA C. — Rugs USA Rep
over a year old

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

Best,

Rugs USA Customer Support

Arizona
2 reviews
0 helpful votes
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Very Nice Rug
October 22, 2021

Products seem to be quality at a fair price. Will let you know once I receive my rug. First time shopping with you. Received my rug. It was packaged very well. It rolled out flat rather quickly and has remained so with just a little weight on the corners the first day or so. Would highly recommend this company for rugs. Quality is great and guests have already remarked positively about the rug.

Date of experience: October 22, 2021
Rugs USA C. — Rugs USA Rep
over a year old

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,

Rugs USA Customer Support

Oregon
1 review
0 helpful votes
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Large selection to choose from
October 22, 2021

Good selection. Had a hard time deciding which I liked the best.

Date of experience: October 22, 2021
Rugs USA C. — Rugs USA Rep
over a year old

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,

Rugs USA Customer Support

South Carolina
1 review
0 helpful votes
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Exactly what I hoped for!
October 22, 2021

Colors are spot on with charcoal, olive, rust and some navy blending.

Date of experience: October 21, 2021
Isabella G. — Rugs USA Rep
over a year old

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,

Rugs USA Customer Support

New Jersey
1 review
0 helpful votes
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Perfect, elegant and looks expensive!
October 22, 2021

Fantastic, easy, not my first time! Will buy from again in the further.

Date of experience: October 21, 2021
Isabella G. — Rugs USA Rep
over a year old

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Wow! Thank you for being a repeat customer!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,

Rugs USA Customer Support

Nebraska
1 review
0 helpful votes
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Great Rugs!
October 21, 2021

Rugs USA is an easy, no hassle way to purchase good quality rugs for your home or workplace.

Date of experience: October 21, 2021
Rugs USA C. — Rugs USA Rep
over a year old

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,

Rugs USA Customer Support

Illinois
1 review
0 helpful votes
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Area rug for small apartment
October 21, 2021

Beautiful rug with many colors. Very soft to walk on.

Date of experience: October 21, 2021
Rugs USA C. — Rugs USA Rep
over a year old

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,

Rugs USA Customer Support

Texas
1 review
0 helpful votes
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Happy
October 21, 2021

I love it, it's beautiful rug, I would recommend it to family and friends.

Date of experience: October 21, 2021
Rugs USA C. — Rugs USA Rep
over a year old

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,

Rugs USA Customer Support

Ohio
1 review
0 helpful votes
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Stylish lamp
November 20, 2021

Not the fastest shipping but certainly satisfactory.

Date of experience: October 21, 2021
Rugs USA C. — Rugs USA Rep
over a year old

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We are sorry you had an issue during checkout.
Someone will be reaching out to you directly regarding this concern.

Best,

Rugs USA Customer Support

Illinois
1 review
0 helpful votes
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I liked the feature where you could see it in your room. It helped me decide!

Date of experience: October 21, 2021
Rugs USA C. — Rugs USA Rep
over a year old

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,

Rugs USA Customer Support

Utah
1 review
0 helpful votes
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Love it
October 21, 2021

Easily found something I likes, it came quickly, quality product

Date of experience: October 21, 2021
Rugs USA C. — Rugs USA Rep
over a year old

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,

Rugs USA Customer Support

Tennessee
1 review
0 helpful votes
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So Far so Good
October 21, 2021

Good price for decent rug. We would shop here again in the future.

Date of experience: October 21, 2021
Rugs USA C. — Rugs USA Rep
over a year old

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,

Rugs USA Customer Support

Ohio
1 review
0 helpful votes
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Kitchen Rug
October 21, 2021

I have been looking for a rug for over a year now and I fell in love with my rug choice

Date of experience: October 21, 2021
Rugs USA C. — Rugs USA Rep
over a year old

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,

Rugs USA Customer Support

Texas
1 review
0 helpful votes
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Orange, gray & white delight
October 21, 2021

The rug I ordered got here quicker than I was told it would be and the rug was also for a great price!

Date of experience: October 20, 2021
Rugs USA C. — Rugs USA Rep
over a year old

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,

Rugs USA Customer Support

Maryland
1 review
0 helpful votes
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Good service and quality
October 21, 2021

It is, understandably, tricky to see the colors via online photos. The rug is lighter than I expected, so I ended up using it in another room. But, it is a lovely rug!

Date of experience: October 20, 2021
Rugs USA C. — Rugs USA Rep
over a year old

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,

Rugs USA Customer Support

New York
1 review
0 helpful votes
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Awesome!
October 21, 2021

Always happy with my purchases from Rugs USA! I've bought four rugs from them so far and I am pleased with every purchase.

Date of experience: October 20, 2021
Rugs USA C. — Rugs USA Rep
over a year old

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,

Rugs USA Customer Support