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Rugs USA Reviews Summary
Rugs USA has a rating of 2.7 stars from 2,679 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Rugs USA most frequently mention credit card, tracking number and return shipping. Rugs USA ranks 20th among Home Decor sites.
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Easy and affordable… seriously! Delivery was fast, the rug is very well made and just beautiful!
Shopping and fast shipping was wonderful! The rugs are beautiful. The only issue is how much the are "shedding" It might have been nice to have a bit of waring about that. Hopefully they slow down their shedding bc we really like their look.
Hi Julie,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We're grateful for your honest feedback and will pass this along to the appropriate team!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
The site is user friendly. Simple process. Quick delivery
Hi Doris,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm glad we were able to meet your expectations! We are so happy you love our washable rug collection!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Easy to use and I liked the rugs I have ordered in the past.
Hi Susan,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Thank you so much for coming back to shop with us! We are so glad you are loving your new rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Easy to use and I have liked the rugs I have ordered in the past.
Great prices and I love the option to use flex pay with Affirm financing.
Hi Alicia,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you are loving your new rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Great prices and I love the option to use flex payments with Affirm financing
I ordered the wrong color of rug. I returned it right away. I am still waiting for my refund. I think I have called about it 3 times now. As I said previously, I am still waiting. I finally received the refund on my account 7/29/21.
Hi Cynthia,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm happy we were able to help. If there's anything else we can do to help, please let us know!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
I ordered the wrong color of rug. I returned it right away. I am still waiting for my refund. I think I have called about it 3 times now. As I said previously, I am still waiting.
Shipping took much longer than expected (though I do understand with the pandemic) and the colors of the rug are slightly different than pictured. I'm still happy with my purchase, just wanted to share.
Hi Aaron,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We're grateful for your honest feedback and will pass this along to the appropriate team!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Shopping on Rugs USA is very easy but the rug I purchased was not what I expected. The photos showed the rug having a 1/2 inch pile and our rug definitely did not. We have now returned it because it was not at all the quality we were expecting. Very disappointed. Also the cost to return it was high but, since we are so dissatisfied with the rug, we would rather get some money back. I will not be ordering from Rugs USA again.
Hi Lindsey,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers.
We are sorry to hear of these issues. This is not the experience we want for our customers. Someone will be reaching out to you directly regarding your concern.
Best,
Rugs USA Customer Support
Price, service, and product are excellent! The rug I purchased arrive promptly, nicely packaged, and the company even followed up to make sure I received my item. I highly recommend Rugs USA.
Hi Leah,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Wow, we were blown away by your positive words, we really appreciate the time you took to write such a great review! We are glad you found us!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Great experience with a smooth transaction and fast delivery. Nice rug!
Hi Mia,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you are loving your new Aqua Flatweave Cotton Giant Octopus Area Ru!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Hi Sylvia,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Wow! Thank you for being a repeat customer! We're thankful for amazing customers like you!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
I enjoy the design of the rug and it is soft. It sadly despite following instructions will not fluff up like a normal rug. The tufting is in rows spaced a bit too far apart to brush into a flat fluffy surface so it looks a bit awkward/cheap and not very shag. I won't return it because of how large it is, it would well enough, but it is much thinner than I had hoped.
Hi Anna,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are sorry to hear of these issues. This is not the experience we want for our customers. Someone will be reaching out to you directly regarding your concern.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Hi Janie,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you found the perfect rug for your space!
I'm happy we were able to help. If there's anything else we can do to help, please let us know!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
I've order many rugs and have been happy with them
Received rug very quickly but was not what I was expecting. The color was completely different from the picture. I expected some difference of course from what's on the computer verses in person but the main color of the rug was almost completely missing. I ordered a rug that was mainly orange with hints of blue and yellow but instead it was the other way around.
Even though the rug wasn't as expected and returned the customer service was excellent in helping me with my return.
Hi Victoria,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Thank you for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your experience with us fell short of expectations. I'm happy we were able to help. If there's anything else we can do to help, please let us know!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
I love shopping here - always timely delivery and excellent experience
Hi Senja,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are pleased you had an easy shopping experience! We're thankful for amazing customers like you!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Being able to see inspiration pics and clicking the rug in the picture
Hi Julia,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you love the "See this rug in your room" feature! It really is a great way to find the perfect Rug for your own personal space!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Being able to see inspiration pics and clicking the rug in the picture
Easy to order and stress free process, great selection
Hi Kristina,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We can’t thank you enough for the kind words. Your review means a lot to us and lets us know we’re on the right track!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Carpet delivered and the design was the same as projected in the picture.
Hi Gilbert,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you are loving your new rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Love the rug it goes perfect in my living room, but it does shed a lot as though I have a pet. I gave it a really good vacuum which helped a bit.
Hi Olivia,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are glad that you love your new Off White Veronica Wool Braided Area Rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Always fun with lots of choices to fit specific needs
Hi Trish,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We can’t thank you enough for the kind words. Your review means a lot to us and lets us know we’re on the right track!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kara,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you found the perfect rug for your living room!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support