Rugs USAReviews 2,679

Contacted support for help with a delivery issue. The item was backordered and arrived while I was out of town. Their rep gave me WRONG information. They put a hold on the package based on their own incorrect advice, which was that someone with a different address could pick up my package with a letter of authorization... FedEx said absolutely not. And it would be returned to sender before my return.

When I explained their mistake, the next rep told me the hold couldn't be reversed. I was now in a WORSE position than if I'd never contacted RugsUSA support at all.

Had to get angry before anyone would escalate. Last I heard was to wait for an update that never came. Oh but they offered me 25% off my next order as "consolation." Is that some kind of joke? As if I'd ever order from them again.

Insane policies that don't help anyone. Zero accountability for their own errors. I advise to steer clear.

I ordered a rug and then turned around and order the exact same rug and the colors were insanely different and when I say insanely one is a cream color and the other is brown. I have Photos and sent them to Customer service. In order to get the correct rug, they said I had to pay $55 to return the one I had. The rug is disgustingly gross it looks like it came from the Dollar General.

Ordered a rug on 2-26. Checked on the shipping for the product on 3-3. Couldn't log into the website, website would not send a verification code to any of my emails. Contact customer service via chat, they said, " looks like that order is cancelled". No emails, no calls, just cancel. Then I ask CS to get me logged into their website so I can pick out another rug, they won't even help get me logged in.

NEVER BUY FROM

We purchased two (identical) non-washable rugs. The colors were not a good match, though the pattern was a good match. Unfortunately, they are lying next to one another. The other thing is that they sides "warp", meaning they don't do well lying flat.

The option to "try in my room" sold the rug. Would not have selected something so colorful. Could not be happier.

Love the product and the price!
It was delivered quickly and packed easily to just rolled it. The material great quality.

Excellent service and received in excellent condition

Thanks for the order. Very attractive, wearing well in a medium traffic area. It was delivered promptly. True to size and looks just like the picture.

Easy to shop, good price, good selection, fast delivery. I am satisfied and recommend.

Quick and easy and great quality. Perfect for the space

Arrived quickly and the whole process was easy. I would recommend RUGS USA for the selection and the prices.

Easy website to navigate.
Beautiful selection
Customer service was very easy to deal with. Responses were very quick.

Easy to find items by size and shape. My daughter struggled to choose a rug design, however, as a lot of them were similar!

Great selection of rugs, colors shown are exactly what I received.

I Love rugs USA and only reason I did not rate 5 star is because last rug I bought and I have bought at least 6 rugs from you this last rug shed so badly zi had to vacuum 3-4 times daily. I called for help to exchange and not a single thing was done to replace my rug. Only reason I buy from you is your sale pricing. I hope you will stand behind your customer better.

Website is easy to use. Can filter and sort. Have had good experience before, as well.

Site is easy to navigate. Good outdoor rug for our use.

Great rug at great price - really love the colors and it is a great fit for my room

Love the huge variety of rugs to choose from. The hard part was picking my very favorite out of all my favorites.

Its great! It arrived and unrolled easily. Didn't need a pad either.