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Rugs.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,608 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
165
value
190
shipping
187
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Maryland
2 reviews
0 helpful votes
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I give this five stars...
March 31, 2024

This item is for our son...i hope that i can buy more items from this store

Date of experience: March 21, 2024
Maine
1 review
0 helpful votes
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Let me know if I can get another one in that size.

Date of experience: March 21, 2024
Pennsylvania
1 review
0 helpful votes
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Love my new rug!
March 31, 2024

The order was delivered really quick. The rug is beautiful. I would not have been able to buy a round rug this size in any store for this price. I am very happy with the product and would order again and highly recommend this company!

Date of experience: March 21, 2024
Nevada
1 review
0 helpful votes
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Quality rugs
March 31, 2024

I've been purchasing from this website and never have had an issue. The prices are amazing. Always have sales and fast shipping. Great customer service as well. I have never been disappointed with my purchases. Highly recommend!

Date of experience: March 21, 2024
Alabama
1 review
0 helpful votes
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Best Variety of Selections
March 31, 2024

Easy to order! Perfect experience! Selection is best I've seen anywhere else! Easy to return because of my mis-order! The rug was delivered quickly! I will definitely order a replacement!

Date of experience: March 21, 2024
Texas
1 review
0 helpful votes
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Wow. Surprised.
March 31, 2024

I was nervous purchasing a rug online. The idea of not seeing it person was worrisome but I'm glad I did. Not only were my rugs cost effective. They are cute!
They work perfectly and are a good quality.

Date of experience: March 21, 2024
Virginia
1 review
0 helpful votes
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Sunroom Rugs
March 31, 2024

Rugs.com was easy to work with and after our rug selection, the check-out and delivery process was a breeze.

Date of experience: March 21, 2024
Florida
1 review
0 helpful votes
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Excellent Experience
March 31, 2024

Customer service is excellent. Ordered rugs on Monday and had them in my home by Wednesday. Runner sizes were perfect for the spaces and the quality and colors were on point. Will definitely order from this site again!

Date of experience: March 20, 2024
Washington
1 review
0 helpful votes
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Absolutely FABULOUS!
March 30, 2024

Three matching rugs, three different sizes -- looked so good bought two more in a different style for a another room! Fast delivery made this a most satisfying purchase. Will definitely be ordering more. Thank you...

Date of experience: March 20, 2024
Illinois
1 review
0 helpful votes
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Light weigh of rugs.
March 30, 2024

I ordered 5 rugs last year. I love them. So light and pretty. Good prices. I ordered 1 small rug again last week.

Date of experience: March 20, 2024
New York
1 review
0 helpful votes
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Shipping 5 stars
March 30, 2024

Shipping g process has been nothing but pain free! Rug is good quality and great size for the price. Only complaint is, it's a slightly lighter shade of pink than the picture..

Date of experience: March 20, 2024
Massachusetts
1 review
0 helpful votes
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Size is good
March 30, 2024

Quality not bad
Size is good.
Quick delivery
Would recommend

Date of experience: March 19, 2024
Virginia
1 review
0 helpful votes
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Any issues that we had were remedied so quickly. Super customer service and communication. Rugs are beautiful.

Date of experience: March 19, 2024
Nebraska
2 reviews
0 helpful votes
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No rug
March 29, 2024

Online experience was good, but my credit card was charged 2 days ago and I have not heard if the rug has shipped yet.

Date of experience: March 19, 2024
Alaska
1 review
0 helpful votes
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Great service
March 29, 2024

Ordering from Rugs.com is very easy and rugs get here in good time

Date of experience: March 19, 2024
Michigan
1 review
0 helpful votes
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Recent purchase
March 29, 2024

Site is very easy to use. Filters work great. Nice wide selection of rugs and great prices.

Date of experience: March 19, 2024
Maine
1 review
0 helpful votes
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Amalfi
March 29, 2024

I have been shopping with rugs.com for a couple months. I am working on redoing my place with some pizazz. They are very accommodating, as I order, return and reorder, in order to get my perfect match! Cheers to them!

Date of experience: March 19, 2024
Florida
2 reviews
0 helpful votes
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Easy to Find What I Need
March 29, 2024

I have a navy blue and yellow theme in my living room and it's so easy to narrow down the selections using those colors via search on Rugs.com.

Date of experience: March 19, 2024
Florida
1 review
0 helpful votes
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10' round rug.
March 29, 2024

I couldn't be more pleased with the ease of ordering my rug. I especially enjoyed the experience of getting to see a picture of it in my living room. It's beautiful. I also ordered a pad for the rug.

Date of experience: March 19, 2024
West Virginia
1 review
0 helpful votes
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Perfect as always
March 29, 2024

This is my second time ordering from Rugs.com and I am so pleased with the quality, price, and speed of delivery.

Date of experience: March 19, 2024