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Rugs.com

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.8 stars from 6,573 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and good quality. Rugs.com ranks 1st among Carpets sites.

service
165
value
189
shipping
186
quality
160
This company responds to reviews on average within 4 days

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California
1 review
0 helpful votes
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Easy
April 19, 2024

Easy to find the rug I wanted in the size I needed

Date of experience: April 8, 2024
South Carolina
1 review
0 helpful votes
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Great
April 18, 2024

It came in on time. Put it down. All is well. I think it is a great product for the price.

Date of experience: April 8, 2024
France
1 review
0 helpful votes
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Quality
April 18, 2024

Great rug. Very good quality and color. I would definitely order again.

Date of experience: April 8, 2024
Florida
1 review
0 helpful votes
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Great products!
April 18, 2024

I just got my "5th" rug from rugs.com. Great quality, quick delivery and AMAZING SELECTION. Got my livingroom rug over night

Date of experience: April 8, 2024
New Hampshire
1 review
0 helpful votes
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Beautiful rug
April 18, 2024

Item arrived super quickly. Great quality for the price! I suggest this design. It's perfect for my moody decor

Date of experience: April 8, 2024
California
1 review
0 helpful votes
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I'm satisfied this rug, thank you for your service, fast, exact item,
I suggest you enjoy buying these carpets

Date of experience: April 7, 2024
Georgia
2 reviews
0 helpful votes
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Still waiting for the second rug
April 17, 2024

I thought the experience was good, but have not received the 2nd 8'x10' rug. Can can you explain why?

Date of experience: April 7, 2024
Pennsylvania
1 review
0 helpful votes
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Rug purchase
April 17, 2024

Easy and quick delivery being delivered on time appreciate the online experience!

Date of experience: April 7, 2024
Delaware
1 review
0 helpful votes
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Perfect Color and Sturdy Rug
April 7, 2024

Nice and soft but more in the texture of bathroom throw rug. Does better with the pad. Solid backing so it feels stable. Color is true to image and it fits the bill in that regard. Well package for ease of installing.

Date of experience: April 7, 2024
Wisconsin
1 review
0 helpful votes
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Fish Rug
April 7, 2024

Great prices; easy to order online; and very quick delivery.

Date of experience: April 7, 2024
Florida
1 review
0 helpful votes
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Great
April 7, 2024

Very good once I got to the right person it took awhile but at last

Date of experience: April 7, 2024
Wisconsin
1 review
0 helpful votes
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New rug
April 7, 2024

This was a great transaction, fast delivery, great quality

Date of experience: April 7, 2024
Massachusetts
2 reviews
0 helpful votes
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5 star review
April 7, 2024

The whole experience was easy. The selection of product was more than adequate. Ordering was simple and delivery was just as promised. I bought 2 good size area rugs one for the living room & one for the dining room plus two small ones & a runner. I love them. Will definitely use this company again & recommend to friends.

Date of experience: April 7, 2024
New York
1 review
0 helpful votes
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Looks great
April 17, 2024

Rug is really nice. Although the pile is low, I purchased the better rug pad and it provides a cushion and it is exactly what I wanted. My only complaint is the rug pad was too wide and I had to cut it back myself. I expected that the pad would be delivered perfect to fit under the rug

Date of experience: April 7, 2024
Illinois
1 review
0 helpful votes
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Perfect
April 17, 2024

I love my rug! Perfect colors, size and amazing price!

Date of experience: April 6, 2024
Virginia
1 review
0 helpful votes
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Quality rugs at affordable prices
April 17, 2024

My rug arrived within a couple days of ordering. The price was very affordable and the rug was of quality. The rug has vibrant color and adds color to the space.

Date of experience: April 6, 2024
Oregon
1 review
0 helpful votes
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This is our 4th time ordering from Rugs.com and we are always so surprised how fast the shipping is! We love our new rug!

Date of experience: April 6, 2024
New Jersey
1 review
0 helpful votes
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Rugs.com gets a five star from me for everything from their website design, to the selections and choices, the ease of ordering the price the quick delivery the wonderful and protected Packaging the quick delivery and communication, and of course the lovely product!

Date of experience: April 6, 2024
California
1 review
0 helpful votes
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New place - new rug - new look
April 16, 2024

Being able to view the rug in my room virtually was fantastic- really helped to make a good decision both in terms of size and appearance

Date of experience: April 6, 2024
Louisiana
1 review
0 helpful votes
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Best place to buy a rug!
April 6, 2024

Great selection and prices! I will recommend this website and I'll be back! LOVE, LOVE, LOVE my patio rug! I ordered on a Wednesday and it arrived Friday. I am a very happy customer. The rug I paid $99 for on Rugs.com was $348 on other websites.

Date of experience: April 6, 2024