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Rugs.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,559 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
165
value
189
shipping
186
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Maryland
1 review
0 helpful votes
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Excellent
December 14, 2024

Very happy with website and checkout procedure. Friendly service.

Date of experience: December 3, 2024
California
1 review
0 helpful votes
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Shipping
December 14, 2024

Needed to change shipping address after order was placed

Date of experience: December 3, 2024
Oregon
1 review
0 helpful votes
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LOT-A-RUGS
December 14, 2024

That's what this website should be called. There are so many rugs to look at and so many colors and sizes. Took me hours and then I had to start eliminating to get down to the one I liked best. That took a couple more hours. Took some time that's for sure, but in the end, I got what I like and the price was great.

Date of experience: December 3, 2024
Montana
1 review
0 helpful votes
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Thanks!
December 14, 2024

Best deals online! Have made numerous purchases, never disappointed.

Date of experience: December 3, 2024
South Carolina
1 review
0 helpful votes
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I LOVE SHOPPING FOR RUGS!
December 14, 2024

Cyber Monday sale made my day with excellent offers! Have purchased 5 rugs from this site and all have met my expectations. Delivery time is good. Thank you.

Date of experience: December 3, 2024
New York
1 review
1 helpful vote
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Rugs at its best
December 14, 2024

Easy and fastest purchase I ever made. Great choices of sizes colors and prices. I hope I am as satisfied when my rug arrives. If things go well I will bel so grateful I have a whole house to decorate.

Date of experience: December 3, 2024
Oregon
1 review
0 helpful votes
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Great site
December 14, 2024

So many choices, so many ways to pay, quick and easy check out!

Date of experience: December 3, 2024
California
1 review
0 helpful votes
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GREAT SELECTION AND PRICES
December 13, 2024

I found just what I was looking for and the prices couldn't be better. I'm a return customer and will keep coming back! Nobody can beat you!

Date of experience: December 3, 2024
Florida
1 review
0 helpful votes
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Good company
December 13, 2024

I've been using them for years, and I have always been impressed with the accurate descriptions and photos online. Great rugs, properly wrapped for delivery, and fast delivery. I've never been disappointed. Good reliable company!

Date of experience: December 3, 2024
California
3 reviews
0 helpful votes
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Perfect measurements
December 13, 2024

It's really hard to buy online for carpets when you need a specific measurement, this site always has special measurements and best variety of colors.

Date of experience: December 3, 2024
Virginia
1 review
0 helpful votes
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Twice good
December 13, 2024

It was easy to navigate the website and find the rug that fit our needs. This is the second rug we've purchased here and the first one served us well for many years.

Date of experience: December 3, 2024
New Mexico
1 review
0 helpful votes
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Easy
December 13, 2024

Very simple and such a wide variety of styles, color, and sizes.

Date of experience: December 3, 2024
Pennsylvania
2 reviews
0 helpful votes
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Great Experience
December 13, 2024

Extensive inventory, great website with helpful visualization tools, and terrific pricing made rug shopping an easy and satisfactory experience. Free shipping an added plus!

Date of experience: December 3, 2024
California
1 review
0 helpful votes
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I found the One...
December 13, 2024

Rugs.com is the one place where I found all the rugs I was looking for my home. It was convenient; they have free shipping and 30 day returns. They also have a great selection to choose from.

Date of experience: December 3, 2024
New York
1 review
0 helpful votes
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Online purchase
December 13, 2024

Easy and large selection - Good choice of colors and sizes. Good prices.

Date of experience: December 3, 2024
California
1 review
0 helpful votes
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Repeat customer
December 13, 2024

I've ordered rugs several times on Rugs.com My orders have always been accurate and delivered in a timely manner. I've always been happy with my purchases, consequently I've never had to deal with returning anything. If that department is as efficient as the rest of Rugs.com, I know there would not be any problems there.

Date of experience: December 3, 2024
Texas
1 review
0 helpful votes
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Ease
December 13, 2024

Very nice site, easy to order. Thanks for a non-frustrating experience!

Date of experience: December 3, 2024
Kentucky
2 reviews
0 helpful votes
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Great rugs at Great Prices!
December 13, 2024

This is my third (fourth?) purchase from rugs.com for a total of about 8 rugs. I am always very happy with my purchases and the quality. The website is fun to browse through. I get caught up in all the designs, color choices, sizes, and possibilities. It was on one of those deep dives that I found the perfect XXL outdoor carpet for my back porch at the PERFECT CLEARANCE PRICE! Whenever I need a rug, I just go to rugs.com.

Date of experience: December 3, 2024
California
1 review
0 helpful votes
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Great website
December 13, 2024

Easy to shop, very good descriptions, lots of sizes and color choices. Only problem is SO MANY CHOICES!

Date of experience: December 3, 2024
Florida
1 review
0 helpful votes
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Satisfied
December 9, 2024

Answered my questions on the 800 #. Thank you impressed on a holiday. Thankful it should not take long to receive my rugs. Hoping the color and size runs true.

Date of experience: November 28, 2024