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Rugs.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,560 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
165
value
189
shipping
186
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Minnesota
3 reviews
0 helpful votes
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Absolutely Amazing!
May 12, 2021

I love your company, prices, speedy shipping and delivery! I haven't opened the rug I ordered as yet. It is for our entryway and right now it is storming like crazy. I'll wait until the bad weather passes. I know it will be just beautiful. Thank you so much!

Date of experience: May 12, 2021
Texas
1 review
0 helpful votes
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Easy shopping experience
May 12, 2021

All the filters and room visual made it easy to find exactly what I was looking for.

Date of experience: May 12, 2021
Arizona
1 review
0 helpful votes
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Easy
May 12, 2021

The time it took to order was excellent, dis not have any issues. So many beautiful choices. This was our second time ordering from this company

Date of experience: May 12, 2021
Indiana
1 review
0 helpful votes
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So many choices!
May 12, 2021

Easy to find exactly what I was looking for. Easy to order and price is great.

Date of experience: May 12, 2021
California
1 review
0 helpful votes
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Thank You!
May 12, 2021

New Customer...
Thanks, Chevonne for being there and helping facilitate my first order...
Hopefully
The beginning of a continuing and mutually beneficial Freindship!

Date of experience: May 12, 2021
Maryland
1 review
0 helpful votes
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Nice
May 12, 2021

Everything was easy to use and selection was also easy

Date of experience: May 12, 2021
Texas
1 review
0 helpful votes
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Great-looking Rugs!
May 12, 2021

Great prices and exceptional customer service!
A++++++++++

Date of experience: May 12, 2021
Massachusetts
1 review
0 helpful votes
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Easy website to navigate. Love that you can get a virtual look at what the rug will look like in your room. Just ordered 2 rugs & have yet to receive & choose which one to keep, but free shipping & free returns make it a no brainer to order multiple styles.

Date of experience: May 12, 2021
Missouri
2 reviews
0 helpful votes
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My Favorite!
May 12, 2021

Very nice customer service representative. Easy to use website and I found exactly what I wanted; it was also on sale!

Date of experience: May 12, 2021
South Carolina
1 review
0 helpful votes
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A lot of sizes, colors and styles. Very pleased with all the options!

Date of experience: May 12, 2021
New York
1 review
0 helpful votes
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Rugs. Com has a large array of interesting rugs. Costumer service is great and they make returns easy. But this site badly needs to add a saved items category to the shopping cart, as every other large website has. I wanted to order several rugs in different sizes as soon as I checked the color on the one small one I just ordered. But I had to empty my cart to order one rug. Very frustrating.

Date of experience: May 11, 2021
Minnesota
1 review
0 helpful votes
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This is my second purchase from Rugs.com this month. The photos, descriptions and options are fantastic. And, although i haven't had to use it, the return policy makes it much easier to give it a shot. I'll be back!

Date of experience: May 11, 2021
Michigan
1 review
0 helpful votes
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4 Rugs
May 12, 2021

Very easy to order. Great selection I think I'll be very pleased.

Date of experience: May 11, 2021
Virginia
1 review
0 helpful votes
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Very easy.
May 12, 2021

Very easy. You have now made this very unpleasant and I certainly do. Not feel like counting.

Date of experience: May 11, 2021
Colorado
1 review
0 helpful votes
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Beautiful rug
May 11, 2021

I would have like it better if notified of progress of shipping. Great quality a beautiful

Date of experience: May 11, 2021
Florida
1 review
0 helpful votes
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Great rug great price
May 11, 2021

Customer service is super and the quality of the rugs I've bought is fantastic. I tell everybody

Date of experience: May 11, 2021
New Jersey
1 review
0 helpful votes
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Big farse
June 10, 2021

Tried for discount and it wouldnt let me register. If i didnt need immediately would not buy from them in future

Date of experience: May 11, 2021
Maine
1 review
0 helpful votes
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Fun
May 11, 2021

It was fun shopping for rugs on this site. I loved being able to put the rug right in my home. Also sales are amazing and photos are very useful. Cant wait to see it!

Date of experience: May 11, 2021
Pennsylvania
1 review
0 helpful votes
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Rugs
May 11, 2021

Very easy to order. Wide range of selections. Prices are very competitive.

Date of experience: May 11, 2021
Texas
2 reviews
0 helpful votes
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Shag rugs
May 11, 2021

Have not received them yet, just order but was very happy with web site and color selection. Cannot wait hardly to get them and see how they look.

Date of experience: May 11, 2021