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Rugs.com

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.8 stars from 6,573 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and good quality. Rugs.com ranks 1st among Carpets sites.

service
165
value
189
shipping
186
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Rhode Island
1 review
0 helpful votes
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Floral rug
October 4, 2023

The rug was the perfect addition to my newborns nursery!

Date of experience: October 3, 2023
Florida
1 review
0 helpful votes
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Convenient delivery service and quick returns
October 4, 2023
Updated review

This rug is not at all what I expected and colors a lot lighter and brighter than I need

Date of experience: October 3, 2023

Wonderful quality rigs right to your front door
October 4, 2023
Previous review

Thank you for providing filters on your search on site to assist with selection!

Date of experience: October 3, 2023
Virginia
1 review
0 helpful votes
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Rugs and runners
October 4, 2023

Just received my rug and 2 matching runners. I am unable to give a review as to their quality, etc., because my new floor is not complete yet and we can't lay them out. What I can say is shipping is top notch. Rugs were well wrapped and from what I can see they look awesome and are exactly what I ordered. So excited to put them down!.

Date of experience: October 3, 2023
Arkansas
1 review
0 helpful votes
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Great products at good prices.
October 3, 2023

I've ordered two rugs so far and probably will order more. Great quality, good prices and fast free shipping. Very happy with what I received.

Date of experience: October 3, 2023
South Carolina
1 review
0 helpful votes
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So beautiful!
October 3, 2023

We were so excited about how quickly it came! The rug is beautiful, the pad is awesome, it's just perfect!

Date of experience: October 3, 2023
Indiana
1 review
0 helpful votes
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Happy customer
October 3, 2023

Fast shipping time, exactly as described. I highly recommend Rugs.com
I love my first two so much, I ordered a third!

Date of experience: October 2, 2023
Iowa
1 review
0 helpful votes
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Awesome and Easy
October 3, 2023

Received my rug super fast. Just Love it! It's well made and u am buying more! Just and have wood floor. And it Just makes my living room copy and pops with color!

Date of experience: October 2, 2023
Washington
1 review
0 helpful votes
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Love the colors and the thickness
October 2, 2023

Even though I accidentally put the wrong address number on my order, it still reached me.

Date of experience: October 2, 2023
New Jersey
1 review
0 helpful votes
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Rug was true to picture
October 2, 2023

Purchase, shipping and delivery experience all good and seamless. Love the rug it is a little thin and will get a pad for underneath it.

Date of experience: October 2, 2023
Florida
1 review
0 helpful votes
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Great Customer Service
October 2, 2023

I ordered a rug too large for the space I was using it in, but only recently realized since I waited a few months to open and lay it out. Although my 30 day refund had passed, I called customer service and was able to receive a return label with a restocking fee before I ordered the correct size. Thanks to Gin she was very helpful with resolving my issue.

Date of experience: October 2, 2023
Washington
1 review
0 helpful votes
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Love My Rug
October 2, 2023

I have ordered multiple rugs from Rugs.com and love them all! I thought they might be cheap looking because of the great price, but they beautiful.

I would highly recommend Rugs.com!

Date of experience: October 2, 2023
New Jersey
1 review
0 helpful votes
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The best
October 2, 2023

Fastest delivery I've ever had. Quality and looks beyond expectation.

Date of experience: October 1, 2023
Florida
1 review
0 helpful votes
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Love my round rug!
October 2, 2023

Love the rug I ordered will be ordering the matching runner.

Date of experience: October 1, 2023
Florida
1 review
0 helpful votes
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As Advertised & Great Value
October 1, 2023

The beautiful shag rug I purchased is absolutely perfect! It's of excellent quality...much better than I expected at the price. Would definitely buy from Rugs.com again.

Date of experience: October 1, 2023
Connecticut
1 review
0 helpful votes
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Easy Peasy
October 1, 2023

I needed a specific color rug for my living room and it had to be round. I had looked in several stores and online and didn't find anything until rugs.com. The rug was in the price range I wanted to spend, it was delivered faster than I expected and it looks just like the picture. Perfect addition to my home.

Date of experience: October 1, 2023
North Carolina
1 review
0 helpful votes
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It's perfect!
October 1, 2023

It is great! It looks just like the picture. It arrived on time. The only thing I have had to do is put some chairs on each end to help it lay flat after being rolled up.

Date of experience: October 1, 2023
District of Columbia
1 review
0 helpful votes
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Good Quality great price very fast
October 1, 2023
Updated review

GOOD QUality great price,s very fast we ordered our Rugs for our bedroom and they look great then we ordered some for our kitchen. And they also look great to now next it will be for my bathroom that's Rugs.com

Date of experience: October 1, 2023

Good Quality Good Price. FAST
October 1, 2023
Previous review

We order what ever we need from wayfair it has good Quality and very Reasonable price,s we put in the order and. Bam it here before you know it. Thank you wayfair

Date of experience: October 1, 2023
Ohio
1 review
0 helpful votes
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Will Recommend to Family and Friends
October 1, 2023

First order from Rugs.com. Items arrived promptly. Items will be used in high traffic basement rec room so I ordered reasonably priced items. Pleasantly surprised that items were of such high quality for price paid. Unpacking instructions absolutely first rate. So impressed, I ordered another item. If these items are as durable as they seem, I'll definitely be ordering more.

Date of experience: October 1, 2023
Michigan
3 reviews
0 helpful votes
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Very pleased with rug
October 1, 2023

Lays flat and is very soft. Great color. Packaged well.

Date of experience: October 1, 2023
New Hampshire
1 review
0 helpful votes
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Perfect Color!
October 1, 2023

I wanted a very muted, purple/gray color and was very happy with my rug. The picture captured the actual color. It wasn't an "easter" lavender. The rug was delivered really fast!

Date of experience: October 1, 2023