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Rugs.com

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.8 stars from 6,573 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and good quality. Rugs.com ranks 1st among Carpets sites.

service
165
value
189
shipping
186
quality
160
This company responds to reviews on average within 4 days

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Michigan
1 review
0 helpful votes
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Love my rug
February 4, 2024

Came really fast. Color is great. Material will stand up when my dog loves to lay on it

Date of experience: February 3, 2024
Washington
1 review
0 helpful votes
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All mice rugs
February 4, 2024

I have ordered 3 rugs. All were accurate in description and colors. They arrived quickly and I am please with all of them!

Date of experience: February 3, 2024
Texas
1 review
0 helpful votes
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Picky shopper
February 4, 2024

Took me forever to decide on a rug and I haven't gotten it yet but think I'm gonna love it. My favorite part is the "see it in my room" feature. It's not exact colors but close.

Date of experience: February 3, 2024
New Jersey
1 review
0 helpful votes
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Fast shipping!
February 3, 2024

Love both of the rugs and they came quickly. It was easy to browse the site and I can't wait to order more rugs.

Date of experience: February 3, 2024
Colorado
1 review
0 helpful votes
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Easy to find
February 3, 2024

The filters are a great help in narrowing down the choices.

Date of experience: February 3, 2024
Florida
1 review
0 helpful votes
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Fast service, quality product
February 3, 2024

Our rugs arrived in two days even with free shipping! Great quality and colors were true to the photos. Very satisfied.

Date of experience: February 3, 2024
North Carolina
1 review
0 helpful votes
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Love my Rugs.com rugs
February 3, 2024

Initially, I purchased a 5x5 Blue Nostalgia with a performance pad for my kitchen which has hardwood floors. I love cooking and after a week of this rug on the floor, and me walking on it, I fell in love with it. I expected it to have a vintage appearance which all I have purchased do. Next, I ordered a 7x10 for my dining room the two 2x3 for my door entries. It has brought a new vibe to my decor. Bright with happiness. I am satisfied and a happy camper.

Date of experience: February 3, 2024
California
1 review
0 helpful votes
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Decent for the price
February 9, 2024

The rug will suffice although the color is not what the picture displays. It's like a pink not beige.

Date of experience: February 2, 2024
Oklahoma
1 review
0 helpful votes
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The go to place for us.
February 2, 2024

Delivered on time, great value and quality. Have previously purchased rugs, and will be the first place, I will go to if we need additional rugs.

Date of experience: February 2, 2024
Idaho
1 review
0 helpful votes
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Comment
February 2, 2024

It was very easy to find the rugs I wanted. I was a bit apprehensive about ordering these online as before ordering I did get scammed.

Date of experience: February 2, 2024
New York
1 review
0 helpful votes
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Best rugs ever!
February 1, 2024

After my mother passed away, I was charged with cleaning and updating her house. I discovered Rugs.com on Facebook and found the styles, quality, and prices extremely attractive. I ordered, loved what I got, and ordered again! 5 rugs later, I can tell you that each is unique and special. I only wish I had ordered them all at once to get an even better deal!

Date of experience: February 1, 2024
North Carolina
1 review
0 helpful votes
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Im into floor coverings and order rugs often! My dogs live on them and truly love the thick performance pads underneath.
It's become a hobby of mine to find affordable and good looking rugs here on this website.

Date of experience: February 1, 2024
Michigan
1 review
0 helpful votes
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Great customer service
February 1, 2024

Site is easy to navigate. I had a problem inputting my payment method and called customer service. Friendly reps that went the extra mile.

Date of experience: February 1, 2024
North Carolina
1 review
0 helpful votes
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Lola Collection
February 1, 2024

Bought 2 so far! Nice colors although I thought the yellow would be brighter. Lower pile than anticipated. I like them nonetheless. I think they will wear good and will be easy to clean.

Date of experience: February 1, 2024
Pennsylvania
1 review
0 helpful votes
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I'll be back
February 1, 2024

Nice rugs look good with my flooring and very reasonably priced

Date of experience: February 1, 2024
Florida
1 review
0 helpful votes
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Easy to order, quick shipping
February 1, 2024

Ordering was made easy, and shipping was so quick!

Date of experience: February 1, 2024
Florida
1 review
0 helpful votes
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Beautiful, well priced, sturdy rugs.
February 1, 2024

Over the years I've purchased several outdoor rugs. Each one has stood the test of time. There are several outside living areas all around my house, and each one has a beautiful outdoor rug from this site.
My recently ordered rug was not a good size for the area in which I wanted it. It did, however, work in my dining room.
The colors are vibrant and add interest to the lovely room. I never would have considered an outdoor rug for my dining room, but it looks great; certainly not as inexpensive as it was.

Date of experience: February 1, 2024
Michigan
1 review
0 helpful votes
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Nice looking runner
January 31, 2024

Order and delivery were easy and fast. Great, vivid colors. Website says I ordered a washable rug but cleaning instructions do not. Will be very dissatisfied if doesn't come out of washer like new. No false advertising to make a sale, please!

Date of experience: January 31, 2024
Kentucky
1 review
0 helpful votes
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Totally Flawless
January 31, 2024

Everything from the ordering process to receiving the rug was flawless. The rug is beautiful. Even better than I expected for such a wonderful price. Will order from this company again.

Date of experience: January 31, 2024
Ohio
1 review
0 helpful votes
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Love it
January 31, 2024

Beautiful colors. Nice fabric. Timely delivery. Will purchase from you again

Date of experience: January 31, 2024