Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Rugs.com

Rugs.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Rugs.com?
grey stargrey stargrey stargrey stargrey star

Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,625 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
166
value
191
shipping
188
quality
161
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Jill N.
Unfollow Jill N.
Share Review
Report Review

Great rugs and prices!
March 5, 2024

Love the 2 rugs I bought on rugs.com! Great quality and style at a fair price! Fast shipping! Easy to shop on their website!

Date of experience: March 5, 2024
Tennessee
1 review
0 helpful votes
Follow Terri E.
Unfollow Terri E.
Share Review
Report Review

Selection
March 5, 2024

Easy to use web page also like the see in your room app

Date of experience: March 5, 2024
Missouri
1 review
0 helpful votes
Follow Beverly U.
Unfollow Beverly U.
Share Review
Report Review

Person was very helpful
March 5, 2024

Person helping me answered all my questions and took my order.
He was easy to understand.
I can't wait to get my rug.

Date of experience: March 5, 2024
Florida
1 review
0 helpful votes
Follow Lorelei G.
Unfollow Lorelei G.
Share Review
Report Review

Great Rug Place
March 5, 2024

I have purchased several rugs. The shipping is terrific and the rugs are of a good quality.
Cannot beat free shipping either. I would recommend this merchant.

Date of experience: March 5, 2024
Maryland
1 review
0 helpful votes
Follow TS I.
Unfollow TS I.
Share Review
Report Review

Over the last 60 days. I have purchased nine rugs and couldn't be more happy. I redid the floors in my house to hardwood and added area rugs. Each one of them is beautiful. My son also moved into a new apartment and I purchased him three rugs. The experience has been amazing and I'm grateful!

Date of experience: March 5, 2024
Tennessee
1 review
0 helpful votes
Follow Loretta T.
Unfollow Loretta T.
Share Review
Report Review

Deals on rugs.
March 5, 2024

Easy to locate, find size and color of different rug's. Fast ordering and good quality for sale item's. This is the third time I've ordered from here.

Date of experience: March 5, 2024
Pennsylvania
1 review
0 helpful votes
Follow Rosemary F.
Unfollow Rosemary F.
Share Review
Report Review

Rug purchase
March 5, 2024

Website was fully detailed. I knew what I was purchasing ie color, size & price. Very nice website too.

Date of experience: March 5, 2024
North Carolina
1 review
0 helpful votes
Follow Julie B.
Unfollow Julie B.
Share Review
Report Review

Great experience
March 5, 2024

Ordered with no issues. Arrived within a few days packaged well and 0 damage. Unrolled in wonderful shape. No wrinkles. Very satisfied!

Date of experience: March 4, 2024
Georgia
1 review
0 helpful votes
Follow M S A.
Unfollow M S A.
Share Review
Report Review

Rug Review
March 4, 2024

I love the look of the rug and it looks great in my Great Room. I think Rugs.com is a great company and I received the rug very quickly. My only concern is that the rug had alot of wrinkles in it after unfolding it. The wrinkles have not fully gone away after approximately a week but am hoping they will soon.

Date of experience: March 4, 2024
Georgia
1 review
0 helpful votes
Follow Kayla Q.
Unfollow Kayla Q.
Share Review
Report Review

Terrible
March 14, 2024

Feels awful and terrible quality would not purchase

Date of experience: March 4, 2024
Florida
2 reviews
0 helpful votes
Follow Deena Y.
Unfollow Deena Y.
Share Review
Report Review

Perfect fit!
March 4, 2024

It was the perfect rug for what I needed! I'm glad I checked the clearance section as I didn't need anything too costly or fancy - it was just to put under my walking pad to absorb any noise. I absolutely love. Simple and cost effective.
Easy to purchase and quick delivery.

Date of experience: March 4, 2024
Florida
1 review
0 helpful votes
Follow Anita C.
Unfollow Anita C.
Share Review
Report Review

Beautiful Kitchen Runner!
March 4, 2024

Received the rug really quickly. Beautiful quality and great match for my kitchen. Good price!

Date of experience: March 4, 2024
California
1 review
0 helpful votes
Follow Jennifer B.
Unfollow Jennifer B.
Share Review
Report Review

Third rug so far!
March 3, 2024

We love these rugs so much we've ordered a fourth we're just waiting for it to arrive!

Date of experience: March 3, 2024
New Hampshire
1 review
0 helpful votes
Follow Sheila F.
Unfollow Sheila F.
Share Review
Report Review

Very disappointed
March 13, 2024

Rug was left partially in rain and I was away. Very large porch covered where it could have been sheltered! Rug is wet and smells. Also defect in rug… have sent pics.Hoping for some credit. Moving and too tired to ship back and senior citizen not strong enough to deal with.

Date of experience: March 3, 2024
California
1 review
0 helpful votes
Follow Noor Z.
Unfollow Noor Z.
Share Review
Report Review

Perfect for our space
March 3, 2024

This rug js beautiful! Finally found that unicorn, a reasonably priced rug that looks and feels more expensive and lovelier than a higher priced one I had purchased from another company. It went down in our living room without any curls or wrinkles somehow, feels amazing underfoot, and it's cozier than I imagined. Immediately brightened up our space. Love it!

Date of experience: March 3, 2024
Virginia
1 review
0 helpful votes
Follow Judy D.
Unfollow Judy D.
Share Review
Report Review

Just what I wanted.
March 3, 2024

The rug is perfect for my sunroom. Loved the free shipping and that it arrived in two days as I wanted the rug before an upcoming social event.

Date of experience: March 3, 2024
California
1 review
0 helpful votes
Follow Alex F.
Unfollow Alex F.
Share Review
Report Review

Fast shipping!
March 3, 2024

Purchasing a rug from Rug.com was an outstanding experience, highlighted by super fast shipping and the product arriving well-packaged. The rug offered great value for its price point, not to mention the quality exceeded expectations.

Date of experience: March 2, 2024
Louisiana
1 review
0 helpful votes
Follow Jean U.
Unfollow Jean U.
Share Review
Report Review

Beautiful rug
March 3, 2024

Received my new rug today, delivered promptly on expected delivery date. Lies smooth and flat almost immediately after unpacking. It is beautiful and I am pleased with my new color decor. Highly recommend Rugs.com.

Date of experience: March 2, 2024
Alabama
1 review
0 helpful votes
Follow Rhonda Q.
Unfollow Rhonda Q.
Share Review
Report Review

Very pleased
March 3, 2024

I was looking for a rug since 12/16/23. I found this site. I was a little worried because I have never ordered from this company before. But I loved how you can see the rug before your purchase in your room. It was delivered super quick.

Date of experience: March 2, 2024
South Carolina
1 review
0 helpful votes
Follow Jackie G.
Unfollow Jackie G.
Share Review
Report Review

Rug is beautiful!
March 3, 2024

This rug arrived so quickly and in excellent condition. Wonderful quality and so beautiful! And the price can not be beat. I ordered two different sizes as I was not sure which one would fit the room best so the larger one has to go back sadly. But Rugs.com is where I will always go for my rugs!

Date of experience: March 2, 2024