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RueLaLa Reviews Summary
The company's reputation is significantly marred by numerous customer complaints regarding product authenticity, delivery issues, and inadequate customer service. Many customers report receiving counterfeit items or damaged goods, leading to frustration over returns and refunds. Additionally, service delays and unresponsive support exacerbate dissatisfaction. Conversely, a few positive experiences highlight quality purchases, particularly with specific items like sunglasses. Overall, the feedback indicates a troubling trend of unreliable service and product quality, suggesting an urgent need for the company to enhance its customer support and ensure the authenticity of its offerings.
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Order was canceled with no notification to me. Claims shipping and billing didn't match. This was suppose to be a Christmas gift to my son and arrive on the 18th of Dec. My credit card was used with my billing address but gave the shipping address where to be sent. This was verified by a girl and was repeated and told all was good. Now my son will not get a gift and talked to supervisor who had no knowledge of how to place an order correctly. Needless to say check out before you order and pay because your order will never be completed and they will cancel it without notification. Poor service poor customer service.
I spoke to a very nice lady who help me place the order over the phone. I wanted to get the new customer and free shipping discounts. I called to check on the order today and they said it was never placed. I do not know what happened. I opted for the four payments and thought everything was good to go. It wasn't. The hat is long gone.
Purchased a Predire Paris kit that supposedly retails for $3,950. Based on the quality of the packaging, there's no way. Also, I'm not certain if the products are actually authentic, as a matter of fact, it looks like the packaging was opened and the box was shipped from "Returns". No bottles were sealed and caps were opened in the box.
I cannot loginto my account, even tried to reset password. In my account there are store credit from returns (don't know why they do not refund to my credit card). So I called customer service, I was put on hold for 30 minutes+, no customer representative answered. I don't know how long to wait. I tried another time calling, same thing that it asked me to stay in line, and I waited 30+ minutes. Still no one answered. I lost $100 with no access to my account, and cannot reach out to their customer service.
I once watched the new Drew Barrymore Show and she had TruelaLa on there advertising them on her show. I ordered the foot massager on October 13,2020. It was not what I expected at all and just finished the return on November 13,2020 after many phone calls with hour long wait times and chats. My time is more valuable than constant calls to them. I will never shop there again and wish Drew Barrymore wouldn't use her influence to boost their sales. One more thing. They charged 9.99 return shipping because I didn't keep a credit at their site. Be careful if you order from that site.
This company didn't send my husband's b-day coat to my address as stated. I have a door bell cam and neighbor watch who would of held package if left at door. I called & was told they'd investigate the shipping issue and get back to me. No on has called or replied to any of my emails.and I have paid $267. Plus for this coat. This company located in Boston, MA is a RIP off and should be shut down because of the ratings, bad service, non deliverable items and poor refund. If I knew all this before hand I would of never dealt with this company. Need to read the reviews first. I learned of this company through wendy William show. Bad ideas I'm going to reach out to her. She should know not a company to support at all. I really am disappointed and don't want to take this loss.
Have not received item ordered about three weeks ago. Was texted that it was shipped. On phone 3times I called and Never answered.
Actually, there is no customer service. I have been on hold over 3 calls for more than 2 hours and 50 minutes. I have tried live chats but it never connected and have emailed customer service 3 times. No response.
I ordered a pair off pants but received a silk pleated skirt. Apparently they just like taking your money and who cares after that.
Be careful!,
I have done okay up to not but when I ordered a quilt set a month ago and it was still 'preparing for shipping' a week after I was suppose to receive it, I knew there was something wrong. I've contacted them via email twenty times and have not even received an acknowledgement of my contact even from their own app! Terribly disappointed and will delete their app after I make this known everywhere that I can.
I got a gift certificate for Ruelala and oh my goodness what a waste of money. Everything they sell I was able to find online for less money and without exorbitant shipping. They charge a lot for shipping but two weeks after I placed my order they haven't even prepared it. What are you doing Ruelala, shopping for the items I requested at Ross or TJMax?
Rue Lie Lie won't answer my inquiries. I placed an order, never received it and I can't get them to respond to me. I'm very worried that they have my CC information and frankly I think I have been scammed. We will see, I'm watching them closely. My fault, I should have read the reviews first a dumb dunderhead would not buy from this outfit after reading the reviews. Don't be tempted folks.
Look like fake, Because the frame, book and the box are blurry and not good quality. Please don't buy them!
Horrible company to buy from. Absolutely zero customer service if you have an issue, and I promise you that you WILL have an issue. They ship via Turtle post. Can take you a better part of a month to get your order. It's not worth the aggravation, shop elsewhere that's reputable and reliable... this place ain't it!
I woner why shipping and delivery takes one monthe, very uncomfortable, even prise and wuality pretty good but delivery is very important part of the policy. Let's say if you order christmas tree, you need to do it at least 2 monthes earlier to get it by christmas, same about winter clothing. Hope this will help you
You stay on the phone for almost an hour and no one comes to assist you. Ships wrong stuff and customer service has no clue on how prices of items are sold. This company is not honest in keeping their word on price adjustments. What a shame.
Knowing this website for many years back, and I just started to buy from this flash sale company. Surprisingly the shopping experience was not bad. Only thing to improve is the shipping can be tad bit faster. Skeptical first if the products are original, and it is! The price is really good comparing to others!
I will shop here again.
I placed an order received a email stating they received my order and I should expect delivery on Wednesday Sept. 24. I never received my order. So did a online chat found out my order was cancelled never received an email or anything letting me know it had been cancelled and no explanation why either! Very disappointed I will probably never order from Rue LaLa again.
I ordered a bracelet for my wife three months ago and I am still waiting for it. I've used Ruelala plenty in the past without problems but probably will be deleting my account now.
Ordered an item, totally wrong item was received. In spite of the company making a mistake, I had a chat, phone call, emailed with no results. After sending the item back (same day I received it) One month has passed with no credit to my original payment. Horrible customer service! Bad company!
Once upon a time Rue was a friendly service with great offers on interesting and note worthy (clothes, furniture, housewares). Ordering and returns were easy & the Concierge staff accessible and helpful. No longer. They are not customer focused and were willing to lose me (a frequently and long term customer) over $30. I suggested they take a lesson from Nordstrom. Or REI. Or common sense 101
From the business
Desired brands. Members-only prices. Delivered daily.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members