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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Aarna
August 14, 2022

Great experience, quick response and handled my concerns quickly

Date of experience: August 14, 2022
California
1 review
0 helpful votes
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Great Customer Service
August 14, 2022

Brina was great. She was patient with me trying to figure my problem out, and assured me that everything will be taken care of in a timely manner.

Date of experience: August 14, 2022
Florida
2 reviews
0 helpful votes
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The top that fits perfectly.
August 14, 2022

My experience was excellent. The swimsuit top fits me perfectly. And it arrived earlier than I was expecting. Truthfully I'm looking to purchase more from you.

Date of experience: August 14, 2022
Tennessee
1 review
0 helpful votes
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Good Service
August 14, 2022

I failed to get my order number after placing the order. I contacted Sowsi and received my order # immediately. Great service, Sowsi! *****

Date of experience: August 14, 2022
Iowa
1 review
0 helpful votes
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Exchangefor item not received
August 14, 2022

I didnot receivea package and the agent said they are doing an exchgabge for ROTITA Tribal Print Cross Strap Navy Blue Tankini Set

US$36.98 in a size Large

They were very attentive.

Thank You!
Karen

Date of experience: August 13, 2022
California
1 review
0 helpful votes
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I hope my return works out!?
August 13, 2022

Isha was very helpful! Thanks………………………………………………………………………………………………………………….

Date of experience: August 13, 2022
Illinois
1 review
0 helpful votes
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Lost Package
August 13, 2022

Aarna helped me on chat to resend my missing order. I was just so happy I wasn't going to lose my money and they are going to send the three swim suits I ordered. She was very helpful.

Date of experience: August 13, 2022
Italy
1 review
0 helpful votes
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Stupendo
August 13, 2022

Ho ordinato un abito lungo molto fresco ed estivo e devo dire che è anche meglio di come lo immaginavo

Date of experience: August 13, 2022
California
1 review
0 helpful votes
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Returned 2 blouses
August 13, 2022

Aarna was very helpful to me. I just want to know the name on my email so that I can tell if it was credited on my account

Date of experience: August 13, 2022
New Jersey
1 review
0 helpful votes
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Isha
August 13, 2022

Very helpful!. Hope the return goes well. Then I will be happy to do business with this company again.

Date of experience: August 13, 2022
New Jersey
1 review
0 helpful votes
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Customer service is exceptional!
August 13, 2022

My exchange got to be rather complicated but every day I got an immediate response from Renee as to the current status. Their response time was extremely timely and helpful.

Date of experience: August 13, 2022
Canada
1 review
0 helpful votes
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Excellent service from Rotita
August 13, 2022

From the time I ordered this item (bathing suit) I was kept up to date on their site watching it move right from the origin to my final destination. It was exactly what I ordered and the size was correct.
I would definitely recommend this site.

Date of experience: August 13, 2022
Iowa
1 review
0 helpful votes
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They are so easy to work with if you have a problem. They receive returns promptly and refunds just as quick and easy.

Date of experience: August 13, 2022
Pennsylvania
2 reviews
0 helpful votes
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Bathing suit exchange
August 13, 2022

I have ordered from this site many times. I received a bathing suit that was too snug. I exchanged it with no issue.
Service with Sumie was great.

Date of experience: August 13, 2022
Texas
1 review
0 helpful votes
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Great service!
August 13, 2022

Rotita is a great company to order from. Cares about its customers.

Date of experience: August 13, 2022
New York
1 review
0 helpful votes
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Great value
August 13, 2022

I am very pleased with the swimwear I ordered. The discounts made the prices very affordable. When ordering, do give a few weeks to receive your items.The swimsuits are made of lovely fabric and an XL fits a US size 16 perfectly.

Date of experience: August 12, 2022
Canada
1 review
0 helpful votes
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Correction on a purchase
August 13, 2022

Had a very pleasant, nice dealing with your agent Anita. She resolved my problem very quickly. Happy with the result.

Date of experience: August 12, 2022
Canada
1 review
0 helpful votes
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Sizing Issues
September 12, 2022

Disappointed with sizes. If I ever order again I would definitely size up with anything I buy.

Date of experience: August 12, 2022
Nevada
2 reviews
2 helpful votes
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Bathing suits
August 12, 2022

I like the bathing suits I ordered. I do not normally order clothing online as I prefer to try clothing on.

Date of experience: August 12, 2022
Florida
1 review
0 helpful votes
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The rep was great!
August 12, 2022

It as very easy to deal in the chat! I do hope that it works like she stated since I had two orders. And I will be returning it in one box she said that was ok.

Date of experience: August 12, 2022