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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

Italy
1 review
0 helpful votes
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I have loved the dress
August 23, 2022

Good material good size! Very good service. The dress is just as I imagined! So nice and good fit

Date of experience: August 23, 2022
Pennsylvania
1 review
0 helpful votes
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Skeptical at first then Shock
August 23, 2022

My First Order was Messed up, Wrong Size, Took Forever etc. The Second Third time I have no Negative Words, they sure made up for there Mistake. I recommended them to all my Coworker's.

Date of experience: August 23, 2022
Illinois
1 review
0 helpful votes
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Sumie
August 23, 2022

Sumie helped me with a defective black swim shorts I received from my order which I submitted pictures to show what they looked like. She is sending me a new swim short at N/C to replace the defective ones.

Date of experience: August 23, 2022
South Africa
1 review
0 helpful votes
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Excellent service
August 23, 2022

Never had a problem with my orders. If there was any delay was always informed timeously. Ordered items always received in good condition.

Date of experience: August 23, 2022
Indiana
1 review
0 helpful votes
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Sowoshi
August 23, 2022

Very good! Changed delivery address after I submitted order with wrong address

Date of experience: August 22, 2022
Georgia
2 reviews
0 helpful votes
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Swimsuits
August 23, 2022

Other than a longer than expected time between ordering and delivery of products, my experience with your firm was quite nice. The swimsuits fit well and are well made. I am happy with my purchases.

Date of experience: August 22, 2022
Pennsylvania
5 reviews
0 helpful votes
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Lovely Clothing
August 22, 2022

I was pleasantly surprised when I received the blouse and pants that I ordered. The quality of the fabric and the workmanship is incredible for the price. I would suggest that no matter what you order, ALWAYS check the sizing chart. Their sizes are all over the chart no matter what you are ordering.

Date of experience: August 22, 2022
Georgia
1 review
0 helpful votes
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Helpful & pleasant with my returns. And refund. Very helpful about my shipping label.

Date of experience: August 22, 2022
Florida
1 review
0 helpful votes
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Excellent Customer Service
August 22, 2022

Renee was most helpful when I didn't receive my package on time. She was very prompt getting back to me. It ended up being my post office saying they delivered it but they never did until I called. This was my first purchase from Rotita and I will definitely be ordering from you again in the near future.

Date of experience: August 22, 2022
Kansas
1 review
0 helpful votes
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Need a return label
August 22, 2022

I am still trying to get a return label to send back the part of my order that doesn't fit! Isha help me today...

Date of experience: August 22, 2022
Illinois
2 reviews
0 helpful votes
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Isha customer service rep
August 22, 2022

Isha was Very very helpful with my issue! I wish all customer service reps were this helpful with people with thier issues

Date of experience: August 22, 2022
Rhode Island
1 review
0 helpful votes
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Satisfied
August 22, 2022

Very satisfied with the product. Size is exactly what it says and fits well. Product is pretty good and came pretty quick. Will definitely order again

Date of experience: August 22, 2022
Florida
1 review
0 helpful votes
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Great serbice
August 22, 2022

Needed help with refund. She made the process very easy.

Date of experience: August 22, 2022
Canada
1 review
0 helpful votes
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Livraison rapide
August 22, 2022

Tout était parfait. Bonne qualité des costumes de bain.

Date of experience: August 22, 2022
GB
1 review
0 helpful votes
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Ciara
August 22, 2022

Very fast and helpful in helping me, as i couldnt see my order when i logged on and its all sorted and i have the shipping number etc
Thank you Ciara

Date of experience: August 22, 2022
Canada
1 review
0 helpful votes
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Good
August 22, 2022

Great customer services, but a way too long to receive the order

Date of experience: August 22, 2022
Poland
1 review
0 helpful votes
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Nice surprise
August 22, 2022

The dress is more beautiful than in the picture. Size as described, I am delighted!

Date of experience: August 22, 2022
Italy
1 review
0 helpful votes
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Best brand
August 22, 2022

Sono davvero felice dei miei acquisti, tessuti ben lavorati e rifiniti

Date of experience: August 22, 2022
Ohio
1 review
0 helpful votes
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Sowshi Best Customer Service
August 22, 2022

I had the worst time purchasing my item with my card I know should have worked, when I went to Live Chat, Sowshi helped me a great deal and had much patience with me and my ignorance of phone technology. I hope I get her again if I have any more issues.

Date of experience: August 21, 2022
Pennsylvania
1 review
0 helpful votes
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Swimsuits
August 21, 2022

Rotita shopping experience was fun. I kept some swimsuits and returned 2 that didn't look nice on me but were great quality. The return process was a little confusing at first because they use a ticket return method. I did receive my refund of the entire amount in 5 days. I will continue to shop with Rotita.

Date of experience: August 21, 2022